Customer Service Jobs in York

Customer Service
North Yorkshire > York

The table below provides summary statistics for permanent job vacancies advertised in York requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 9 25 30
Rank change year-on-year +16 +5 -12
Permanent jobs citing Customer Service 48 28 21
As % of all permanent jobs advertised in York 12.09% 8.16% 7.19%
As % of the Processes & Methodologies category 16.11% 8.38% 7.75%
Number of salaries quoted 40 20 21
10th Percentile £23,425 £26,125 £20,500
25th Percentile £25,125 £30,375 £30,000
Median annual salary (50th Percentile) £30,000 £45,000 £50,000
Median % change year-on-year -33.33% -10.00% +25.00%
75th Percentile £35,000 - £51,000
90th Percentile £45,000 £77,500 £55,000
North Yorkshire median annual salary £30,250 £32,500 £50,000
% change year-on-year -6.92% -35.00% +72.41%

All Process and Methodology Skills
York

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in York.

Permanent vacancies with a requirement for process or methodology skills 298 334 271
As % of all permanent jobs advertised in York 75.06% 97.38% 92.81%
Number of salaries quoted 241 206 218
10th Percentile £26,000 £35,435 £32,200
25th Percentile £31,250 £45,000 £40,000
Median annual salary (50th Percentile) £47,500 £57,500 £50,500
Median % change year-on-year -17.39% +13.86% +18.82%
75th Percentile £60,000 £70,000 £60,000
90th Percentile £70,000 £77,500 £72,500
North Yorkshire median annual salary £42,500 £50,000 £50,000
% change year-on-year -15.00% - +17.65%

Customer Service
Job Vacancy Trend in York

Job postings citing Customer Service as a proportion of all IT jobs advertised in York.

Job vacancy trend for Customer Service in York

Customer Service
Salary Trend in York

3-month moving average salary quoted in jobs citing Customer Service in York.

Salary trend for Customer Service in York

Customer Service
Salary Histogram in York

Salary distribution for jobs citing Customer Service in York over the 6 months to 12 June 2024.

Salary histogram for Customer Service in York

Customer Service
Co-occurring Skills and Capabilities in York by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.33%) Microsoft Exchange
Applications
1 4 (8.33%) Microsoft Office
2 2 (4.17%) Microsoft Excel
Business Applications
1 2 (4.17%) Remedy ITSM
Cloud Services
1 7 (14.58%) Azure
2 5 (10.42%) Microsoft 365
3 3 (6.25%) Power Platform
4 2 (4.17%) AWS
Communications & Networking
1 12 (25.00%) Firewall
2 5 (10.42%) TCP/IP
3 4 (8.33%) BGP
3 4 (8.33%) MPLS
3 4 (8.33%) OSPF
3 4 (8.33%) SD-WAN
3 4 (8.33%) WAN
4 3 (6.25%) VPN
Database & Business Intelligence
1 3 (6.25%) Power BI
1 3 (6.25%) SQL Server
1 3 (6.25%) SQL Server Analysis Services
1 3 (6.25%) SQL Server Integration Services
1 3 (6.25%) SQL Server Reporting Services
General
1 25 (52.08%) Social Skills
2 4 (8.33%) Analytical Skills
2 4 (8.33%) Legal
2 4 (8.33%) Organisational Skills
3 3 (6.25%) Finance
4 2 (4.17%) Marketing
5 1 (2.08%) Tech for Good
Job Titles
1 12 (25.00%) Analyst
2 10 (20.83%) Infrastructure Engineer
3 6 (12.50%) Service Analyst
3 6 (12.50%) Service Desk Analyst
4 4 (8.33%) Consultant
4 4 (8.33%) Governance Analyst
4 4 (8.33%) Microsoft Engineer
4 4 (8.33%) Software Consultant
4 4 (8.33%) Support Consultant
4 4 (8.33%) Support Engineer
4 4 (8.33%) Systems Engineer
5 3 (6.25%) Administrator
5 3 (6.25%) DBA
5 3 (6.25%) IT Engineer
5 3 (6.25%) Lead
5 3 (6.25%) Lead Systems Engineer
5 3 (6.25%) SQL DBA
6 2 (4.17%) 3rd Line Infrastructure Engineer
6 2 (4.17%) Infrastructure Support Engineer
6 2 (4.17%) IT Analyst
Libraries, Frameworks & Software Standards
1 2 (4.17%) .NET
Miscellaneous
1 4 (8.33%) Clustering
1 4 (8.33%) Public Cloud
1 4 (8.33%) Reinsurance
1 4 (8.33%) Self-Motivation
2 2 (4.17%) Driving Licence
2 2 (4.17%) Enterprise Software
3 1 (2.08%) Data Centre
3 1 (2.08%) Private Cloud
Operating Systems
1 5 (10.42%) Windows
2 2 (4.17%) Linux
Processes & Methodologies
1 17 (35.42%) Problem-Solving
2 12 (25.00%) ITSM
3 11 (22.92%) Infrastructure Engineering
4 9 (18.75%) ITIL
5 8 (16.67%) Application Packaging
6 6 (12.50%) Proactive Monitoring
7 4 (8.33%) Electronic Trading
7 4 (8.33%) High Availability
7 4 (8.33%) Information Security
7 4 (8.33%) Proactive Maintenance
7 4 (8.33%) Time Management
8 3 (6.25%) Business Intelligence
8 3 (6.25%) Migration
8 3 (6.25%) Stakeholder Management
8 3 (6.25%) Systems Engineering
9 2 (4.17%) Active Listening
9 2 (4.17%) Analytics
9 2 (4.17%) DevOps
9 2 (4.17%) Project Delivery
9 2 (4.17%) Remote Monitoring and Management
Programming Languages
1 4 (8.33%) PowerShell
2 3 (6.25%) SQL
3 2 (4.17%) C#
3 2 (4.17%) PHP
3 2 (4.17%) Python
Qualifications
1 10 (20.83%) Security Cleared
2 6 (12.50%) Degree
3 3 (6.25%) DBS Check
3 3 (6.25%) HNC
3 3 (6.25%) HND
3 3 (6.25%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.08%) SLA
System Software
1 8 (16.67%) Active Directory
2 6 (12.50%) Hyper-V
3 2 (4.17%) VMware Infrastructure
Systems Management
1 8 (16.67%) Microsoft Intune
1 8 (16.67%) SCCM
2 4 (8.33%) Failover Clustering
2 4 (8.33%) Kubernetes
2 4 (8.33%) WSUS
Vendors
1 18 (37.50%) Microsoft
2 14 (29.17%) VMware
3 4 (8.33%) Remedy
4 2 (4.17%) ServiceNow
5 1 (2.08%) Cisco