2nd Line Support Jobs in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support salary in the UK excluding London is £30,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 291 326 375
Rank change year-on-year +35 +49 -39
Permanent jobs requiring a 2nd Line Support 664 533 658
As % of all permanent jobs advertised in the UK excluding London 0.83% 0.96% 0.86%
As % of the Job Titles category 0.87% 1.09% 0.90%
Number of salaries quoted 594 474 588
10th Percentile £26,000 £24,500 £23,000
25th Percentile £26,750 £26,250 £25,000
Median annual salary (50th Percentile) £30,000 £30,000 £28,000
Median % change year-on-year - +7.14% +1.82%
75th Percentile £34,250 £34,250 £33,250
90th Percentile £38,750 £37,850 £36,438
UK median annual salary £30,500 £31,500 £30,000
% change year-on-year -3.17% +5.00% +7.14%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 75,991 49,070 72,896
% of permanent jobs with a recognized job title 94.87% 88.81% 95.46%
Number of salaries quoted 53,059 29,227 42,783
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,519 £50,296
Median % change year-on-year -6.58% +6.41% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support in the UK excluding London.

Salary trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 12 June 2024.

Salary histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -37 181 £30,000 -1.64% 26
North of England +14 130 £30,000 +5.26% 23
East of England +53 109 £31,000 -4.62% 12
Midlands +5 108 £29,500 +6.31% 8
South West -14 86 £33,000 -8.33% 12
North West -17 64 £30,000 +5.26% 9
West Midlands 0 63 £29,500 +7.27% 4
Yorkshire +53 46 £31,500 +14.13% 11
East Midlands +4 45 £30,000 - 4
Scotland -63 36 £29,000 +11.54% 6
North East -11 20 £30,000 -7.69% 3
Wales +18 12 £27,500 +12.67% 4
Northern Ireland +20 2 £38,750 +21.09%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 12 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 426 (64.16%) Microsoft
2 410 (61.75%) Windows
3 402 (60.54%) Microsoft 365
4 381 (57.38%) Active Directory
5 257 (38.70%) Social Skills
6 226 (34.04%) Azure
7 216 (32.53%) Windows Server
8 184 (27.71%) Problem-Solving
9 182 (27.41%) Customer Service
10 160 (24.10%) Microsoft Exchange
11 151 (22.74%) Windows 10
12 148 (22.29%) VMware
13 131 (19.73%) SharePoint
14 130 (19.58%) Firewall
15 117 (17.62%) Microsoft Office
15 117 (17.62%) ITIL
15 117 (17.62%) VMware Infrastructure
16 109 (16.42%) Microsoft Intune
17 101 (15.21%) Hyper-V
18 100 (15.06%) Entra ID
19 84 (12.65%) DNS
20 72 (10.84%) Citrix
21 67 (10.09%) DHCP
22 65 (9.79%) Microsoft Certification
23 62 (9.34%) WAN
23 62 (9.34%) Driving Licence
24 59 (8.89%) LAN
25 55 (8.28%) Degree
25 55 (8.28%) SQL
26 52 (7.83%) Security Cleared

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 160 (24.10%) Microsoft Exchange
2 131 (19.73%) SharePoint
3 11 (1.66%) IIS
4 8 (1.20%) SharePoint 2010
4 8 (1.20%) SharePoint 2013
5 5 (0.75%) Confluence
6 4 (0.60%) Skype for Business
7 3 (0.45%) Jupyter
8 1 (0.15%) Exchange Server 2007
8 1 (0.15%) Exchange Server 2010
8 1 (0.15%) Exchange Server 2013
Applications
1 117 (17.62%) Microsoft Office
2 13 (1.96%) Microsoft Excel
3 2 (0.30%) Spreadsheet
4 1 (0.15%) Microsoft PowerPoint
Business Applications
1 5 (0.75%) Dynamics CRM
2 4 (0.60%) Dynamics NAV
3 3 (0.45%) JDE EnterpriseOne
3 3 (0.45%) Shopify
4 2 (0.30%) Dynamics AX
5 1 (0.15%) Oracle Receivables
Cloud Services
1 402 (60.54%) Microsoft 365
2 226 (34.04%) Azure
3 100 (15.06%) Entra ID
4 44 (6.63%) OneDrive
5 41 (6.17%) AWS
6 26 (3.92%) GCP
7 16 (2.41%) Google Workspace
8 10 (1.51%) Dynamics 365
8 10 (1.51%) Mimecast
8 10 (1.51%) SaaS
9 9 (1.36%) Azure Sentinel
9 9 (1.36%) Power Platform
10 4 (0.60%) Cloud Computing
11 3 (0.45%) Serverless
12 1 (0.15%) IaaS
12 1 (0.15%) OpenDNS
12 1 (0.15%) WhatsApp
Communications & Networking
1 130 (19.58%) Firewall
2 84 (12.65%) DNS
3 67 (10.09%) DHCP
4 62 (9.34%) WAN
5 59 (8.89%) LAN
6 50 (7.53%) TCP/IP
7 42 (6.33%) Wi-Fi
8 33 (4.97%) VLAN
8 33 (4.97%) VoIP
9 27 (4.07%) Internet
10 26 (3.92%) VPN
11 22 (3.31%) Network Security
12 17 (2.56%) SAN
13 15 (2.26%) WLAN
14 13 (1.96%) Intranet
14 13 (1.96%) Remote Desktop
15 9 (1.36%) NAS
15 9 (1.36%) Wireless
16 6 (0.90%) Skype
17 5 (0.75%) Structured Cabling
Database & Business Intelligence
1 38 (5.72%) SQL Server
2 16 (2.41%) Amazon RDS
3 8 (1.20%) MariaDB
3 8 (1.20%) MySQL
4 4 (0.60%) Power BI
5 3 (0.45%) Metabase
6 1 (0.15%) Crystal Reports
6 1 (0.15%) Oracle Reports
Development Applications
1 12 (1.81%) JIRA
2 3 (0.45%) Visual Studio Code
3 2 (0.30%) Hudson
General
1 257 (38.70%) Social Skills
2 49 (7.38%) Analytical Skills
3 39 (5.87%) Finance
4 38 (5.72%) Organisational Skills
5 33 (4.97%) Manufacturing
6 28 (4.22%) Law
7 23 (3.46%) Telecoms
8 19 (2.86%) Legal
9 17 (2.56%) Documentation Skills
10 10 (1.51%) Inclusion and Diversity
11 9 (1.36%) Public Sector
12 8 (1.20%) French Language
13 7 (1.05%) German Language
13 7 (1.05%) Marketing
14 6 (0.90%) Retail
15 5 (0.75%) Publishing
16 3 (0.45%) Games
16 3 (0.45%) Presentation Skills
17 2 (0.30%) Advertising
17 2 (0.30%) Digital Healthcare
Libraries, Frameworks & Software Standards
1 8 (1.20%) .NET
2 4 (0.60%) Cocoa
3 3 (0.45%) XML
4 2 (0.30%) CSS
4 2 (0.30%) JSON
5 1 (0.15%) HTML
Miscellaneous
1 62 (9.34%) Driving Licence
2 22 (3.31%) Onboarding
3 20 (3.01%) Smartphone
4 15 (2.26%) Self-Motivation
5 14 (2.11%) Management Information System
6 11 (1.66%) iPad
6 11 (1.66%) Video Conferencing
7 8 (1.20%) Clustering
7 8 (1.20%) Enterprise Storage
7 8 (1.20%) EPoS
8 6 (0.90%) iPhone
8 6 (0.90%) Security Operations Centre
9 5 (0.75%) BYOD
9 5 (0.75%) Replication
10 4 (0.60%) Virtual Team
11 3 (0.45%) Apple TV
11 3 (0.45%) Handset
11 3 (0.45%) Raspberry Pi
12 2 (0.30%) Data Centre
12 2 (0.30%) IoT
Operating Systems
1 410 (61.75%) Windows
2 216 (32.53%) Windows Server
3 151 (22.74%) Windows 10
4 41 (6.17%) Apple iOS
5 38 (5.72%) Linux
5 38 (5.72%) Mac OS
6 35 (5.27%) Android
7 29 (4.37%) Windows 7
8 25 (3.77%) Windows Server 2012
9 19 (2.86%) Windows Server 2019
10 18 (2.71%) Windows 8
11 16 (2.41%) Windows Server 2016
12 7 (1.05%) Unix
13 5 (0.75%) CentOS
14 4 (0.60%) VMS
15 3 (0.45%) Windows Server 2008
16 2 (0.30%) Red Hat Enterprise Linux
17 1 (0.15%) Windows Mobile
Processes & Methodologies
1 184 (27.71%) Problem-Solving
2 182 (27.41%) Customer Service
3 117 (17.62%) ITIL
4 33 (4.97%) Mobile Device Management
5 29 (4.37%) Computer Science
6 28 (4.22%) ITSM
6 28 (4.22%) Service Delivery
7 27 (4.07%) Infrastructure Engineering
8 22 (3.31%) CRM
9 21 (3.16%) Mentoring
10 20 (3.01%) Incident Management
11 19 (2.86%) Line Management
11 19 (2.86%) Service Management
12 18 (2.71%) Logistics
12 18 (2.71%) Server Management
13 17 (2.56%) Antivirus Management
13 17 (2.56%) Continuous Improvement
13 17 (2.56%) Cybersecurity
14 16 (2.41%) Agile
15 14 (2.11%) Time Management
Programming Languages
1 55 (8.28%) SQL
2 29 (4.37%) PowerShell
3 3 (0.45%) Python
4 1 (0.15%) Bash
4 1 (0.15%) JavaScript
4 1 (0.15%) Perl
Qualifications
1 65 (9.79%) Microsoft Certification
2 55 (8.28%) Degree
3 52 (7.83%) Security Cleared
4 37 (5.57%) DBS Check
5 30 (4.52%) A+ Certification
5 30 (4.52%) SC Cleared
6 27 (4.07%) Computer Science Degree
7 26 (3.92%) MCP
8 15 (2.26%) Azure Certification
8 15 (2.26%) DV Cleared
9 11 (1.66%) Network+ Certification
10 10 (1.51%) MCSE
11 8 (1.20%) CompTIA Security+
11 8 (1.20%) MCITP
12 6 (0.90%) AWS Certification
12 6 (0.90%) HND
13 4 (0.60%) CCNA
13 4 (0.60%) Cisco Certification
13 4 (0.60%) ITIL Certification
14 2 (0.30%) MCSA
Quality Assurance & Compliance
1 51 (7.68%) SLA
2 10 (1.51%) ISO/IEC 27001
3 9 (1.36%) GDPR
4 3 (0.45%) Cyber Essentials
5 2 (0.30%) Cyber Essentials PLUS
5 2 (0.30%) ISO 9001
5 2 (0.30%) QA
6 1 (0.15%) PCI DSS
System Software
1 381 (57.38%) Active Directory
2 117 (17.62%) VMware Infrastructure
3 101 (15.21%) Hyper-V
4 26 (3.92%) Virtual Desktop
5 24 (3.61%) XenApp
6 23 (3.46%) XenDesktop
7 20 (3.01%) vSphere
8 14 (2.11%) VMware ESXi
9 11 (1.66%) VirtualBox
10 9 (1.36%) VMware Workstation
11 3 (0.45%) Virtual Machines
12 1 (0.15%) Terminal Services
12 1 (0.15%) Virtual Servers
Systems Management
1 109 (16.42%) Microsoft Intune
2 39 (5.87%) SCCM
3 16 (2.41%) WSUS
4 8 (1.20%) Autotask
4 8 (1.20%) Failover Clustering
4 8 (1.20%) Jamf Pro
5 6 (0.90%) SmoothWall
6 4 (0.60%) McAfee ePO
7 3 (0.45%) Kubernetes
8 2 (0.30%) FortiGate
8 2 (0.30%) Microsoft Data Protection Manager
8 2 (0.30%) SCDPM
9 1 (0.15%) Dell DRAC
9 1 (0.15%) Opsgenie
9 1 (0.15%) vCenter Server
Vendors
1 426 (64.16%) Microsoft
2 148 (22.29%) VMware
3 72 (10.84%) Citrix
4 36 (5.42%) Cisco
5 34 (5.12%) Apple
5 34 (5.12%) Google
6 27 (4.07%) HP
6 27 (4.07%) Sophos
7 25 (3.77%) Veeam
8 18 (2.71%) Dell
9 12 (1.81%) Symantec
10 8 (1.20%) Datto
10 8 (1.20%) ServiceNow
11 7 (1.05%) ESET
12 6 (0.90%) Acronis
12 6 (0.90%) Draytek
12 6 (0.90%) Oracle
12 6 (0.90%) Ubiquiti
13 5 (0.75%) Avaya
13 5 (0.75%) WatchGuard