Service Management Jobs in Scotland

Service Management
UK > Scotland

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 189 141 181
Rank change year-on-year -48 +40 -100
Permanent jobs citing Service Management 91 78 75
As % of all permanent jobs advertised in Scotland 1.36% 1.70% 1.26%
As % of the Processes & Methodologies category 1.47% 1.80% 1.38%
Number of salaries quoted 62 33 48
10th Percentile £32,500 £20,200 £27,552
25th Percentile £41,250 £31,375 £34,790
Median annual salary (50th Percentile) £53,750 £55,000 £45,000
Median % change year-on-year -2.27% +22.22% -1.10%
75th Percentile £63,750 £66,000 £54,500
90th Percentile £67,500 £80,713 £63,625
UK median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +5.00%

All Process and Methodology Skills
Scotland

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,183 4,333 5,428
As % of all permanent jobs advertised in Scotland 92.19% 94.34% 91.01%
Number of salaries quoted 2,393 2,156 2,833
10th Percentile £28,750 £32,369 £31,000
25th Percentile £40,000 £42,000 £40,606
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% +15.61%
75th Percentile £65,000 £72,500 £68,275
90th Percentile £80,000 £85,000 £82,500
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing Service Management in Scotland.

Salary trend for Service Management in Scotland

Service Management
Salary Histogram in Scotland

Salary distribution for jobs citing Service Management in Scotland over the 6 months to 20 May 2024.

Salary histogram for Service Management in Scotland

Service Management
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -100 44 £49,000 -22.83% 9
Edinburgh +44 38 £62,500 +8.11% 5
Dundee -11 3 £11,621 -68.65%
Dunbartonshire - 3 - -
Renfrewshire - 2 £32,000 -
Inverclyde - 1 £45,000 -
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (7.69%) Microsoft Exchange
1 7 (7.69%) SharePoint
2 6 (6.59%) Confluence
3 4 (4.40%) SAS
Applications
1 2 (2.20%) Microsoft Excel
1 2 (2.20%) Microsoft Office
1 2 (2.20%) Microsoft PowerPoint
2 1 (1.10%) Microsoft Project
2 1 (1.10%) MS Visio
Business Applications
1 14 (15.38%) Dynamics CRM
2 8 (8.79%) PlanetPress Connect
3 6 (6.59%) Remedy ITSM
4 4 (4.40%) Dynamics NAV
Cloud Services
1 19 (20.88%) Azure
2 14 (15.38%) Microsoft 365
3 7 (7.69%) GCP
4 6 (6.59%) AWS
5 4 (4.40%) Dynamics 365
5 4 (4.40%) Power Platform
6 3 (3.30%) OpenShift
7 2 (2.20%) Power Automate
7 2 (2.20%) Yammer
8 1 (1.10%) Google Workspace
8 1 (1.10%) IaaS
8 1 (1.10%) PowerApps
Communications & Networking
1 8 (8.79%) DNS
2 3 (3.30%) VLAN
2 3 (3.30%) WAN
3 2 (2.20%) Structured Cabling
3 2 (2.20%) TCP/IP
3 2 (2.20%) Unified Communications
4 1 (1.10%) DHCP
4 1 (1.10%) Firewall
4 1 (1.10%) LAN
4 1 (1.10%) SMS
4 1 (1.10%) VPN
4 1 (1.10%) Wireless
4 1 (1.10%) WLAN
Database & Business Intelligence
1 11 (12.09%) SQL Server
2 9 (9.89%) Data Warehouse
3 4 (4.40%) Power BI
4 2 (2.20%) DTS
5 1 (1.10%) Azure SQL Database
5 1 (1.10%) SQL Server Integration Services
5 1 (1.10%) SQL Server Reporting Services
Development Applications
1 16 (17.58%) JIRA
2 8 (8.79%) SQL Server Management Studio (SSMS)
3 3 (3.30%) IBM UrbanCode
General
1 29 (31.87%) Social Skills
2 23 (25.27%) Finance
3 9 (9.89%) Public Sector
4 8 (8.79%) Banking
5 7 (7.69%) Presentation Skills
6 6 (6.59%) Telecoms
7 5 (5.49%) Analytical Skills
8 2 (2.20%) Influencing Skills
8 2 (2.20%) Retail
9 1 (1.10%) French Language
9 1 (1.10%) German Language
9 1 (1.10%) Italian Language
9 1 (1.10%) Manufacturing
9 1 (1.10%) Organisational Skills
9 1 (1.10%) Spanish Language
Job Titles
1 26 (28.57%) Analyst
2 23 (25.27%) Support Analyst
3 15 (16.48%) Applications Support
4 14 (15.38%) Applications Support Analyst
5 12 (13.19%) Architect
6 9 (9.89%) Service Manager
7 8 (8.79%) 3rd Line Support
7 8 (8.79%) Data Centre Manager
7 8 (8.79%) Data Manager
8 7 (7.69%) 3rd Line Support Analyst
9 6 (6.59%) ITSM Architect
9 6 (6.59%) Operations Manager
9 6 (6.59%) Service Architect
9 6 (6.59%) ServiceNow Architect
10 5 (5.49%) Change Manager
10 5 (5.49%) Data Centre Operations Manager
10 5 (5.49%) Developer
11 4 (4.40%) Capacity Manager
11 4 (4.40%) IT Services Manager
11 4 (4.40%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 4 (4.40%) AngularJS
1 4 (4.40%) CSS
1 4 (4.40%) HTML
1 4 (4.40%) Middleware
1 4 (4.40%) Twitter Bootstrap
1 4 (4.40%) Web Services
2 1 (1.10%) REST
Miscellaneous
1 9 (9.89%) Management Information System
2 8 (8.79%) Data Centre
2 8 (8.79%) Public Cloud
3 4 (4.40%) CMDB
3 4 (4.40%) Driving Licence
3 4 (4.40%) Legacy Systems
4 3 (3.30%) Hybrid Cloud
4 3 (3.30%) Onboarding
5 2 (2.20%) CCTV
5 2 (2.20%) iPhone
5 2 (2.20%) Video Conferencing
6 1 (1.10%) Cloud Native
6 1 (1.10%) Cyber Threat
6 1 (1.10%) Enterprise Software
6 1 (1.10%) Self-Motivation
Operating Systems
1 10 (10.99%) Windows
2 6 (6.59%) Android
3 5 (5.49%) Linux
4 2 (2.20%) Windows 10
5 1 (1.10%) Apple iOS
5 1 (1.10%) Mac OS
Processes & Methodologies
1 42 (46.15%) ITIL
1 42 (46.15%) ITSM
2 24 (26.37%) Change Management
3 22 (24.18%) Service Delivery
4 21 (23.08%) Actionable Insight
5 17 (18.68%) Problem-Solving
6 16 (17.58%) Incident Management
7 15 (16.48%) Problem Management
8 14 (15.38%) CRM
9 13 (14.29%) Agile
10 12 (13.19%) Continuous Improvement
11 10 (10.99%) Release Management
11 10 (10.99%) Stakeholder Management
12 9 (9.89%) People Management
12 9 (9.89%) Project Management
13 8 (8.79%) Decision-Making
13 8 (8.79%) Document Management
14 7 (7.69%) Customer Service
14 7 (7.69%) DevOps
14 7 (7.69%) Mentoring
Programming Languages
1 10 (10.99%) SQL
2 8 (8.79%) PowerShell
3 3 (3.30%) Groovy
3 3 (3.30%) T-SQL
4 1 (1.10%) C#
4 1 (1.10%) JavaScript
Qualifications
1 13 (14.29%) Security Cleared
2 12 (13.19%) SC Cleared
3 9 (9.89%) Degree
4 2 (2.20%) ITIL Certification
5 1 (1.10%) Azure Certification
5 1 (1.10%) PMP
Quality Assurance & Compliance
1 9 (9.89%) QA
2 6 (6.59%) COBIT
3 4 (4.40%) ISO/IEC 27001
4 3 (3.30%) ISO 14000
4 3 (3.30%) PCI DSS
5 1 (1.10%) ISO 9001
5 1 (1.10%) SLA
5 1 (1.10%) SOC 2
5 1 (1.10%) TickIT
System Software
1 10 (10.99%) Active Directory
2 1 (1.10%) Hyper-V
2 1 (1.10%) VMware Infrastructure
2 1 (1.10%) vSphere
Systems Management
1 7 (7.69%) Microsoft Intune
2 6 (6.59%) OpenView
3 3 (3.30%) Ansible
3 3 (3.30%) Progress Chef
3 3 (3.30%) Terraform
Vendors
1 21 (23.08%) Microsoft
2 16 (17.58%) ServiceNow
3 8 (8.79%) FNZ
4 6 (6.59%) BMC
4 6 (6.59%) HP
4 6 (6.59%) Remedy
5 4 (4.40%) Google
6 3 (3.30%) Apple
6 3 (3.30%) Atlassian
6 3 (3.30%) IBM
7 2 (2.20%) Polycom
8 1 (1.10%) VMware