Customer Service Jobs in Nottingham

Customer Service
Nottinghamshire > Nottingham

The following table provides summary statistics for permanent job vacancies advertised in Nottingham with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 25 37 50
Rank change year-on-year +12 +13 -24
Permanent jobs citing Customer Service 60 30 41
As % of all permanent jobs advertised in Nottingham 6.51% 5.61% 5.20%
As % of the Processes & Methodologies category 8.22% 5.81% 5.55%
Number of salaries quoted 50 17 28
10th Percentile £21,225 £26,200 £23,250
25th Percentile £22,500 £29,750 £24,188
Median annual salary (50th Percentile) £31,000 £47,500 £41,000
Median % change year-on-year -34.74% +15.85% +26.15%
75th Percentile £56,875 £61,250 £55,938
90th Percentile £62,500 - £70,000
Nottinghamshire median annual salary £29,500 £42,500 £41,000
% change year-on-year -30.59% +3.66% +26.15%

All Process and Methodology Skills
Nottingham

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Nottingham with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 730 516 739
As % of all permanent jobs advertised in Nottingham 79.18% 96.45% 93.66%
Number of salaries quoted 523 350 529
10th Percentile £30,200 £33,750 £29,550
25th Percentile £40,000 £44,625 £41,250
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% +11.11%
75th Percentile £64,375 £72,500 £66,250
90th Percentile £75,000 £80,125 £77,500
Nottinghamshire median annual salary £47,500 £55,000 £50,000
% change year-on-year -13.64% +10.00% +11.11%

Customer Service
Job Vacancy Trend in Nottingham

Job postings citing Customer Service as a proportion of all IT jobs advertised in Nottingham.

Job vacancy trend for Customer Service in Nottingham

Customer Service
Salary Trend in Nottingham

3-month moving average salary quoted in jobs citing Customer Service in Nottingham.

Salary trend for Customer Service in Nottingham

Customer Service
Salary Histogram in Nottingham

Salary distribution for jobs citing Customer Service in Nottingham over the 6 months to 2 June 2024.

Salary histogram for Customer Service in Nottingham

Customer Service
Co-occurring Skills and Capabilities in Nottingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (10.00%) IIS
2 2 (3.33%) CMS
3 1 (1.67%) SAS
3 1 (1.67%) WebLogic
Applications
1 11 (18.33%) Microsoft Office
2 3 (5.00%) Spreadsheet
3 2 (3.33%) Microsoft Excel
Business Applications
1 2 (3.33%) iTrent
1 2 (3.33%) Shopify
2 1 (1.67%) NEC Housing
Cloud Services
1 19 (31.67%) Microsoft 365
2 16 (26.67%) Azure
3 6 (10.00%) Azure DevOps
4 5 (8.33%) Power Platform
5 4 (6.67%) Google Workspace
6 2 (3.33%) AWS
6 2 (3.33%) Entra ID
6 2 (3.33%) Mimecast
6 2 (3.33%) SaaS
7 1 (1.67%) Dynamics 365
7 1 (1.67%) OCI
7 1 (1.67%) Power Automate
7 1 (1.67%) PowerApps
Communications & Networking
1 4 (6.67%) Network Security
2 3 (5.00%) DNS
2 3 (5.00%) SAN
3 2 (3.33%) Firewall
3 2 (3.33%) Internet
3 2 (3.33%) IP Telephony
3 2 (3.33%) LAN
3 2 (3.33%) NAS
3 2 (3.33%) Structured Cabling
3 2 (3.33%) VPN
3 2 (3.33%) WAN
3 2 (3.33%) WLAN
Database & Business Intelligence
1 10 (16.67%) SQL Server
2 5 (8.33%) Power BI
3 2 (3.33%) SQL Server Analysis Services
3 2 (3.33%) SQL Server Integration Services
3 2 (3.33%) SQL Server Reporting Services
4 1 (1.67%) Oracle Database
Development Applications
1 6 (10.00%) Jasmine
1 6 (10.00%) Karma Test Runner
General
1 22 (36.67%) Social Skills
2 8 (13.33%) Analytical Skills
2 8 (13.33%) Finance
3 6 (10.00%) Inclusion and Diversity
4 5 (8.33%) Organisational Skills
5 2 (3.33%) Legal
5 2 (3.33%) Local Government
6 1 (1.67%) Banking
6 1 (1.67%) Italian Language
6 1 (1.67%) Retail
Job Titles
1 14 (23.33%) 1st Line Support
2 13 (21.67%) Analyst
3 9 (15.00%) Developer
4 6 (10.00%) C# Developer
5 5 (8.33%) Service Analyst
5 5 (8.33%) Support Engineer
5 5 (8.33%) Technical Support
6 4 (6.67%) Service Desk Analyst
6 4 (6.67%) Support Analyst
6 4 (6.67%) Technical Engineer
6 4 (6.67%) Technical Support Engineer
7 3 (5.00%) Architect
7 3 (5.00%) DBA
7 3 (5.00%) Desktop Support
7 3 (5.00%) Infrastructure Engineer
7 3 (5.00%) Solutions Architect
8 2 (3.33%) IT Manager
8 2 (3.33%) Junior
8 2 (3.33%) Service Manager
8 2 (3.33%) Web Developer
Libraries, Frameworks & Software Standards
1 9 (15.00%) .NET
1 9 (15.00%) ASP.NET
2 7 (11.67%) JSON
3 6 (10.00%) AngularJS
3 6 (10.00%) REST
3 6 (10.00%) RxJS
3 6 (10.00%) Sass
3 6 (10.00%) SOAP
3 6 (10.00%) Web Services
3 6 (10.00%) XML
3 6 (10.00%) XML Schema
4 3 (5.00%) CSS
4 3 (5.00%) HTML
5 2 (3.33%) jQuery
Miscellaneous
1 11 (18.33%) Data Centre
2 6 (10.00%) Self-Motivation
3 5 (8.33%) Onboarding
4 4 (6.67%) Management Information System
4 4 (6.67%) NHS
5 2 (3.33%) Smartphone
6 1 (1.67%) CCTV
6 1 (1.67%) Credit Risk
Operating Systems
1 17 (28.33%) Windows
2 7 (11.67%) Android
3 6 (10.00%) Mac OS
4 5 (8.33%) Apple iOS
4 5 (8.33%) Windows 10
5 2 (3.33%) VMS
Processes & Methodologies
1 18 (30.00%) ITIL
2 13 (21.67%) Problem-Solving
3 9 (15.00%) Impact Assessments
3 9 (15.00%) ITSM
4 8 (13.33%) Customer Experience
4 8 (13.33%) Mentoring
4 8 (13.33%) Service Management
5 7 (11.67%) Service Delivery
6 6 (10.00%) Active Listening
6 6 (10.00%) Collaborative Working
6 6 (10.00%) Computer Science
6 6 (10.00%) DevOps
6 6 (10.00%) Unit Testing
6 6 (10.00%) User Acceptance Testing
7 5 (8.33%) Business Intelligence
8 3 (5.00%) Change Management
8 3 (5.00%) Client Onboarding
8 3 (5.00%) Infrastructure Engineering
8 3 (5.00%) Network Architecture
8 3 (5.00%) Presales
Programming Languages
1 13 (21.67%) SQL
2 9 (15.00%) C#
2 9 (15.00%) JavaScript
3 8 (13.33%) VB.NET
4 6 (10.00%) T-SQL
4 6 (10.00%) TypeScript
4 6 (10.00%) VB
4 6 (10.00%) VB6
5 1 (1.67%) Java
5 1 (1.67%) PL/SQL
5 1 (1.67%) Python
Qualifications
1 16 (26.67%) Degree
2 9 (15.00%) DBS Check
3 8 (13.33%) Microsoft Certification
4 7 (11.67%) MCP
5 6 (10.00%) Computer Science Degree
6 5 (8.33%) MCSE
7 3 (5.00%) CCNA
7 3 (5.00%) CCNP
7 3 (5.00%) Cisco Certification
7 3 (5.00%) MCITP
8 2 (3.33%) MCSA
9 1 (1.67%) A+ Certification
Quality Assurance & Compliance
1 8 (13.33%) SLA
2 6 (10.00%) QA
3 2 (3.33%) Accessibility
3 2 (3.33%) Cyber Essentials
3 2 (3.33%) GDPR
3 2 (3.33%) ISO/IEC 27001
System Software
1 18 (30.00%) Active Directory
2 3 (5.00%) Virtual Servers
2 3 (5.00%) VMware Infrastructure
3 1 (1.67%) Oracle RAC
Systems Management
1 3 (5.00%) Jamf Pro
2 2 (3.33%) Microsoft Intune
3 1 (1.67%) Data Guard
3 1 (1.67%) Oracle Enterprise Manager
3 1 (1.67%) Oracle RMAN
3 1 (1.67%) Oracle Statspack
Vendors
1 31 (51.67%) Microsoft
2 9 (15.00%) ServiceNow
3 7 (11.67%) Apple
4 6 (10.00%) Cisco
4 6 (10.00%) Veeam
5 4 (6.67%) Google
6 3 (5.00%) Commvault
6 3 (5.00%) IBM
6 3 (5.00%) VMware
7 2 (3.33%) Freshdesk
7 2 (3.33%) Meraki
7 2 (3.33%) Sophos
7 2 (3.33%) Zoho
8 1 (1.67%) NEC
8 1 (1.67%) Oracle