Customer Engagement Jobs in the North West

Customer Engagement
England > North West

The table below provides summary statistics for permanent job vacancies advertised in the North West requiring Customer Engagement skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Engagement over the 6 months leading up to 11 June 2024, comparing them to the same period in the previous two years.

6 months to
11 Jun 2024
Same period 2023 Same period 2022
Rank 251 210 268
Rank change year-on-year -41 +58 -35
Permanent jobs citing Customer Engagement 58 80 80
As % of all permanent jobs advertised in the North West 0.51% 1.10% 0.81%
As % of the Processes & Methodologies category 0.64% 1.15% 0.85%
Number of salaries quoted 41 23 24
10th Percentile £29,250 - £19,750
25th Percentile £37,500 £25,420 £27,438
Median annual salary (50th Percentile) £40,000 £56,500 £38,750
Median % change year-on-year -29.20% +45.81% -40.38%
75th Percentile £57,500 £79,375 £58,438
90th Percentile £76,250 £95,000 £79,250
England median annual salary £57,500 £67,500 £60,000
% change year-on-year -14.81% +12.50% -

All Process and Methodology Skills
North West

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the North West.

Permanent vacancies with a requirement for process or methodology skills 9,055 6,958 9,417
As % of all permanent jobs advertised in the North West 79.67% 95.56% 95.50%
Number of salaries quoted 6,592 3,852 5,325
10th Percentile £27,750 £31,250 £30,000
25th Percentile £37,500 £41,250 £38,947
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +7.14%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £80,000 £82,500 £81,250
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Engagement
Job Vacancy Trend in the North West

Job postings citing Customer Engagement as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Customer Engagement in the North West

Customer Engagement
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Customer Engagement in the North West.

Salary trend for Customer Engagement in the North West

Customer Engagement
Salary Histogram in the North West

Salary distribution for jobs citing Customer Engagement in the North West over the 6 months to 11 June 2024.

Salary histogram for Customer Engagement in the North West

Customer Engagement
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the North West region over the 6 months to 11 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cheshire +2 32 £40,000 +54.80% 1
Manchester -17 25 £40,000 -44.83% 19
Merseyside -11 1 - - 2
Customer Engagement
England

Customer Engagement
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.90%) Confluence
2 1 (1.72%) Umbraco
Applications
1 1 (1.72%) Acrobat
1 1 (1.72%) Chatbot
1 1 (1.72%) Microsoft Office
Business Applications
1 4 (6.90%) MIS ActiveH
Cloud Services
1 6 (10.34%) SaaS
2 1 (1.72%) ChatGPT
Communications & Networking
1 16 (27.59%) SD-WAN
1 16 (27.59%) WAN
2 11 (18.97%) Cisco Firepower
Development Applications
1 4 (6.90%) JIRA
2 1 (1.72%) Git
2 1 (1.72%) Visual Studio
General
1 11 (18.97%) Social Skills
2 6 (10.34%) Analytical Skills
3 4 (6.90%) Documentation Skills
3 4 (6.90%) Marketing
3 4 (6.90%) Public Sector
4 1 (1.72%) Inclusion and Diversity
4 1 (1.72%) Influencing Skills
4 1 (1.72%) Organisational Skills
Job Titles
1 19 (32.76%) Architect
2 16 (27.59%) Cisco Architect
2 16 (27.59%) Senior
2 16 (27.59%) Senior Architect
2 16 (27.59%) Senior Cisco Architect
3 14 (24.14%) Lead
4 11 (18.97%) Cisco Security Architect
4 11 (18.97%) Security Architect
4 11 (18.97%) Senior Security Architect
5 9 (15.52%) Systems Engineer
6 8 (13.79%) Solutions Architect
7 5 (8.62%) Cisco Solutions Architect
7 5 (8.62%) Cybersecurity Architect
7 5 (8.62%) Senior Cisco Solutions Architect
7 5 (8.62%) Senior Solutions Architect
8 4 (6.90%) Engagement Manager
8 4 (6.90%) Service Desk Agent
9 3 (5.17%) Business Solution Architect
9 3 (5.17%) Compliance Manager
9 3 (5.17%) Technical Manager
Libraries, Frameworks & Software Standards
1 1 (1.72%) .NET
1 1 (1.72%) .NET Core
1 1 (1.72%) ASP.NET Web API
1 1 (1.72%) jQuery
1 1 (1.72%) Razor View Engine
1 1 (1.72%) Twitter Bootstrap
1 1 (1.72%) WCF
Miscellaneous
1 16 (27.59%) Data Centre
2 9 (15.52%) AS400
2 9 (15.52%) iSeries
3 3 (5.17%) Low-Code
3 3 (5.17%) Security Posture
4 1 (1.72%) Analytical Mindset
4 1 (1.72%) Driving Licence
4 1 (1.72%) Onboarding
4 1 (1.72%) Product Ownership
4 1 (1.72%) Self-Motivation
4 1 (1.72%) Team-Oriented Environment
Processes & Methodologies
1 21 (36.21%) Time Management
2 18 (31.03%) Information Security
3 16 (27.59%) Cybersecurity
3 16 (27.59%) Presales
3 16 (27.59%) Software Licensing
4 15 (25.86%) Data Protection
5 11 (18.97%) Analytics
6 9 (15.52%) High Availability
7 7 (12.07%) Commercial Awareness
8 6 (10.34%) Customer Service
9 5 (8.62%) Problem-Solving
10 4 (6.90%) Collaborative Working
11 3 (5.17%) Continuous Improvement
11 3 (5.17%) Customer Experience
11 3 (5.17%) Product Management
11 3 (5.17%) Product Roadmap
11 3 (5.17%) Requirements Workshops
11 3 (5.17%) Roadmaps
11 3 (5.17%) Security Testing
11 3 (5.17%) Vulnerability Remediation
Programming Languages
1 1 (1.72%) C#
1 1 (1.72%) JavaScript
1 1 (1.72%) SQL
Qualifications
1 17 (29.31%) Degree
2 16 (27.59%) CCNA
2 16 (27.59%) CCNP
2 16 (27.59%) Cisco Certification
2 16 (27.59%) Security Cleared
3 15 (25.86%) CISA
3 15 (25.86%) CISM
3 15 (25.86%) CRISC
4 14 (24.14%) SC Cleared
Quality Assurance & Compliance
1 18 (31.03%) ISO/IEC 27001
2 15 (25.86%) GDPR
2 15 (25.86%) GRC
3 4 (6.90%) Cyber Essentials
4 3 (5.17%) Cyber Essentials PLUS
4 3 (5.17%) ISO 9001
4 3 (5.17%) SOC 2
System Software
1 2 (3.45%) Active Directory
Systems Management
1 11 (18.97%) Stealthwatch
2 5 (8.62%) CASB
Vendors
1 22 (37.93%) Microsoft
2 17 (29.31%) Adobe
3 16 (27.59%) Apple
3 16 (27.59%) Cisco
3 16 (27.59%) Meraki
4 9 (15.52%) IBM