2nd Line Support Engineer Jobs in the North of England

Second Line Support Engineer
England > North of England

The median Second Line Support Engineer salary in the North of England is £30,000 per year according to job vacancies posted during the 6 months to 3 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 Jun 2024
Same period 2023 Same period 2022
Rank 319 376 417
Rank change year-on-year +57 +41 -79
Permanent jobs requiring a 2nd Line Support Engineer 77 46 41
As % of all permanent jobs advertised in the North of England 0.40% 0.29% 0.22%
As % of the Job Titles category 0.43% 0.32% 0.23%
Number of salaries quoted 73 42 40
10th Percentile £24,250 £26,025 £23,275
25th Percentile £26,000 £26,750 £25,625
Median annual salary (50th Percentile) £30,000 £27,600 £30,000
Median % change year-on-year +8.70% -8.00% +14.29%
75th Percentile £33,750 £33,750 £32,813
90th Percentile - £38,750 £38,875
England median annual salary £32,000 £32,500 £31,750
% change year-on-year -1.54% +2.36% +11.40%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 18,108 14,310 17,849
% of permanent jobs with a recognized job title 95.24% 89.32% 96.30%
Number of salaries quoted 13,776 7,988 10,999
10th Percentile £27,000 £30,500 £27,750
25th Percentile £36,247 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £77,500 £80,750 £80,000
England median annual salary £52,500 £60,567 £60,000
% change year-on-year -13.32% +0.95% +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the North of England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 2nd Line Support Engineer in the North of England

2nd Line Support Engineer
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the North of England.

Salary trend for 2nd Line Support Engineer in the North of England

2nd Line Support Engineer
Salary Histogram in the North of England

Salary distribution for jobs citing 2nd Line Support Engineer in the North of England over the 6 months to 3 June 2024.

Salary histogram for 2nd Line Support Engineer in the North of England

2nd Line Support Engineer
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the North of England region over the 6 months to 3 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West 0 36 £29,500 +1.72% 5
North East +6 21 £32,000 -1.54% 1
Yorkshire +63 20 £32,500 +17.75% 2
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 3 June 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 2nd Line Support Engineer in the job title.

1 58 (75.32%) Active Directory
2 56 (72.73%) Microsoft
3 52 (67.53%) Social Skills
4 47 (61.04%) Windows
5 45 (58.44%) Microsoft 365
6 36 (46.75%) Problem-Solving
7 32 (41.56%) Azure
8 27 (35.06%) Windows 10
9 19 (24.68%) Firewall
9 19 (24.68%) Microsoft Office
10 18 (23.38%) SQL Server
10 18 (23.38%) SAN
10 18 (23.38%) Microsoft Intune
11 17 (22.08%) Organisational Skills
11 17 (22.08%) Driving Licence
12 16 (20.78%) Microsoft Certification
12 16 (20.78%) VMware
12 16 (20.78%) Customer Service
13 15 (19.48%) ITIL
14 13 (16.88%) Cisco
14 13 (16.88%) Wi-Fi
15 12 (15.58%) Analytical Skills
16 11 (14.29%) Mac OS
16 11 (14.29%) Degree
16 11 (14.29%) Finance
16 11 (14.29%) VoIP
16 11 (14.29%) WAN
16 11 (14.29%) DNS
16 11 (14.29%) Azure Certification
16 11 (14.29%) Windows Server

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (12.99%) SharePoint
2 9 (11.69%) Microsoft Exchange
Applications
1 19 (24.68%) Microsoft Office
2 3 (3.90%) Microsoft Excel
3 2 (2.60%) Spreadsheet
Cloud Services
1 45 (58.44%) Microsoft 365
2 32 (41.56%) Azure
3 5 (6.49%) Entra ID
4 4 (5.19%) OneDrive
5 2 (2.60%) AWS
5 2 (2.60%) GCP
5 2 (2.60%) Mimecast
Communications & Networking
1 19 (24.68%) Firewall
2 18 (23.38%) SAN
3 13 (16.88%) Wi-Fi
4 11 (14.29%) DNS
4 11 (14.29%) VoIP
4 11 (14.29%) WAN
5 10 (12.99%) LAN
6 9 (11.69%) VLAN
6 9 (11.69%) VPN
7 8 (10.39%) NAS
8 5 (6.49%) Network Security
9 3 (3.90%) DHCP
9 3 (3.90%) TCP/IP
10 2 (2.60%) Remote Desktop
10 2 (2.60%) Wireless
Database & Business Intelligence
1 18 (23.38%) SQL Server
2 1 (1.30%) Amazon RDS
General
1 52 (67.53%) Social Skills
2 17 (22.08%) Organisational Skills
3 12 (15.58%) Analytical Skills
4 11 (14.29%) Finance
5 5 (6.49%) Retail
6 4 (5.19%) Documentation Skills
7 3 (3.90%) Games
7 3 (3.90%) Manufacturing
8 1 (1.30%) Tech for Good
Libraries, Frameworks & Software Standards
1 2 (2.60%) .NET
Miscellaneous
1 17 (22.08%) Driving Licence
2 10 (12.99%) Enterprise Storage
3 8 (10.39%) EPoS
4 5 (6.49%) Clustering
4 5 (6.49%) Onboarding
5 1 (1.30%) iPhone
5 1 (1.30%) Public Cloud
5 1 (1.30%) Video Conferencing
Operating Systems
1 47 (61.04%) Windows
2 27 (35.06%) Windows 10
3 11 (14.29%) Mac OS
3 11 (14.29%) Windows Server
4 10 (12.99%) Windows Server 2012
5 5 (6.49%) Windows Server 2019
6 1 (1.30%) Apple iOS
6 1 (1.30%) Linux
6 1 (1.30%) Windows Server 2016
Processes & Methodologies
1 36 (46.75%) Problem-Solving
2 16 (20.78%) Customer Service
3 15 (19.48%) ITIL
4 10 (12.99%) Desktop Virtualisation
4 10 (12.99%) Incident Management
5 7 (9.09%) Antivirus Management
5 7 (9.09%) Server Management
5 7 (9.09%) Storage Management
6 6 (7.79%) Computer Science
7 5 (6.49%) Decision-Making
7 5 (6.49%) Mobile Device Management
8 4 (5.19%) Email Filtering
8 4 (5.19%) Kalman Filter
8 4 (5.19%) Quality Management
9 3 (3.90%) Continuous Improvement
10 2 (2.60%) Fintech
10 2 (2.60%) Migration
11 1 (1.30%) Biomedicine
11 1 (1.30%) Remote Monitoring and Management
11 1 (1.30%) Technical Leadership
Programming Languages
1 10 (12.99%) PowerShell
2 1 (1.30%) Bash
2 1 (1.30%) Python
2 1 (1.30%) SQL
Qualifications
1 16 (20.78%) Microsoft Certification
2 11 (14.29%) Azure Certification
2 11 (14.29%) Degree
3 9 (11.69%) DBS Check
4 5 (6.49%) A+ Certification
4 5 (6.49%) Computer Science Degree
4 5 (6.49%) MCP
5 1 (1.30%) AWS Certification
5 1 (1.30%) CCNA
5 1 (1.30%) Cisco Certification
5 1 (1.30%) ITIL Certification
5 1 (1.30%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (3.90%) GDPR
2 2 (2.60%) SLA
3 1 (1.30%) ISO/IEC 27001
System Software
1 58 (75.32%) Active Directory
2 9 (11.69%) Hyper-V
2 9 (11.69%) VMware Infrastructure
3 2 (2.60%) vSphere
4 1 (1.30%) VMware ESXi
Systems Management
1 18 (23.38%) Microsoft Intune
2 6 (7.79%) SCCM
3 5 (6.49%) Failover Clustering
3 5 (6.49%) Jamf Pro
4 4 (5.19%) Autotask
Vendors
1 56 (72.73%) Microsoft
2 16 (20.78%) VMware
3 13 (16.88%) Cisco
4 9 (11.69%) Sophos
5 7 (9.09%) ESET
6 5 (6.49%) Apple
7 4 (5.19%) Datto
7 4 (5.19%) Salesforce
8 2 (2.60%) Dell
8 2 (2.60%) Veeam
9 1 (1.30%) Aruba
9 1 (1.30%) Citrix
9 1 (1.30%) Draytek
9 1 (1.30%) Meraki
9 1 (1.30%) ServiceNow
9 1 (1.30%) SolarWinds