IT Support Jobs in the Midlands

IT Support
England > Midlands

The median IT Support salary in the Midlands is £27,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 43 131 147
Rank change year-on-year +88 +16 -18
Permanent jobs requiring an IT Support 627 209 267
As % of all permanent jobs advertised in the Midlands 4.46% 2.46% 2.31%
As % of the Job Titles category 4.75% 2.75% 2.43%
Number of salaries quoted 452 143 227
10th Percentile £20,000 £21,050 £20,500
25th Percentile £24,000 £25,188 £22,500
Median annual salary (50th Percentile) £27,000 £27,500 £25,000
Median % change year-on-year -1.82% +10.00% -1.96%
75th Percentile £33,188 £33,500 £31,597
90th Percentile £37,475 £39,550 £38,750
England median annual salary £28,500 £31,500 £29,000
% change year-on-year -9.52% +8.62% -

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 13,212 7,602 10,970
% of permanent jobs with a recognized job title 94.08% 89.51% 94.90%
Number of salaries quoted 9,398 4,488 7,088
10th Percentile £26,250 £28,750 £27,750
25th Percentile £34,834 £37,500 £37,371
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +9.89%
75th Percentile £60,741 £67,200 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

IT Support
Job Vacancy Trend in the Midlands

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for IT Support in the Midlands

IT Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing IT Support in the Midlands.

Salary trend for IT Support in the Midlands

IT Support
Salary Histogram in the Midlands

Salary distribution for jobs citing IT Support in the Midlands over the 6 months to 12 June 2024.

Salary histogram for IT Support in the Midlands

IT Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Midlands region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +90 349 £28,000 +1.82% 41
East Midlands +52 268 £26,000 -5.45% 49
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 12 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring IT Support in the job title.

1 333 (53.11%) Windows
2 303 (48.33%) Microsoft
3 227 (36.20%) Microsoft 365
4 208 (33.17%) Active Directory
5 194 (30.94%) Social Skills
6 176 (28.07%) Problem-Solving
7 131 (20.89%) Driving Licence
8 128 (20.41%) Azure
9 127 (20.26%) ITIL
10 125 (19.94%) Windows Server
11 105 (16.75%) Microsoft Certification
11 105 (16.75%) Customer Service
12 92 (14.67%) Cisco
13 91 (14.51%) Microsoft Office
13 91 (14.51%) Degree
14 90 (14.35%) Linux
15 88 (14.04%) Entra ID
16 87 (13.88%) Internet
17 81 (12.92%) Network Security
18 80 (12.76%) Asset Management
18 80 (12.76%) Windows 10
19 79 (12.60%) Onboarding
20 74 (11.80%) Computer Science
21 73 (11.64%) MCSE
22 72 (11.48%) MCP
23 69 (11.00%) CCNA
23 69 (11.00%) Cisco Certification
24 68 (10.85%) IT Asset Management
25 67 (10.69%) Mentoring
26 66 (10.53%) Computer Science Degree

IT Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (10.53%) Microsoft Exchange
2 58 (9.25%) SharePoint
3 19 (3.03%) Skype for Business
4 5 (0.80%) Confluence
5 2 (0.32%) Exchange Server 2010
6 1 (0.16%) Apache
Applications
1 91 (14.51%) Microsoft Office
2 6 (0.96%) Microsoft Excel
3 2 (0.32%) Microsoft PowerPoint
4 1 (0.16%) PrintSoft PReS
Business Applications
1 3 (0.48%) Dynamics CRM
1 3 (0.48%) Dynamics NAV
2 2 (0.32%) Misys Midas
3 1 (0.16%) Sage 300 ERP
Cloud Services
1 227 (36.20%) Microsoft 365
2 128 (20.41%) Azure
3 88 (14.04%) Entra ID
4 10 (1.59%) AWS
4 10 (1.59%) Google Workspace
5 6 (0.96%) Dynamics 365
5 6 (0.96%) OneDrive
6 5 (0.80%) ChatGPT
7 2 (0.32%) Amazon S3
7 2 (0.32%) Azure Sentinel
7 2 (0.32%) ClickUp
7 2 (0.32%) Microsoft Purview
7 2 (0.32%) Mimecast
7 2 (0.32%) OpenDNS
7 2 (0.32%) Power Platform
7 2 (0.32%) WhatsApp
8 1 (0.16%) Cloud Computing
8 1 (0.16%) Power Automate
8 1 (0.16%) PowerApps
8 1 (0.16%) SaaS
Communications & Networking
1 87 (13.88%) Internet
2 81 (12.92%) Network Security
3 65 (10.37%) WLAN
4 63 (10.05%) Firewall
5 59 (9.41%) DHCP
5 59 (9.41%) DNS
6 27 (4.31%) LAN
6 27 (4.31%) Wi-Fi
7 26 (4.15%) VoIP
8 25 (3.99%) Wireless
9 21 (3.35%) TCP/IP
10 19 (3.03%) Skype
10 19 (3.03%) VPN
11 18 (2.87%) WAN
12 16 (2.55%) Broadband
12 16 (2.55%) VLAN
13 12 (1.91%) SAN
14 7 (1.12%) PBX
15 6 (0.96%) MPLS
15 6 (0.96%) SD-WAN
Database & Business Intelligence
1 12 (1.91%) SQL Server
2 9 (1.44%) Amazon RDS
3 8 (1.28%) MySQL
4 6 (0.96%) PostgreSQL
5 1 (0.16%) Power BI
Development Applications
1 7 (1.12%) JIRA
General
1 194 (30.94%) Social Skills
2 43 (6.86%) Law
3 33 (5.26%) Finance
3 33 (5.26%) Manufacturing
4 31 (4.94%) Legal
5 26 (4.15%) Telecoms
6 17 (2.71%) Analytical Skills
7 12 (1.91%) Organisational Skills
8 10 (1.59%) Local Government
9 9 (1.44%) Advertising
9 9 (1.44%) Retail
10 8 (1.28%) German Language
11 7 (1.12%) Automotive
12 6 (0.96%) French Language
13 4 (0.64%) Marketing
14 3 (0.48%) Inclusion and Diversity
14 3 (0.48%) Multimedia
15 2 (0.32%) Billing
15 2 (0.32%) Games
15 2 (0.32%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 8 (1.28%) HTML
2 6 (0.96%) OLE
3 3 (0.48%) CSS
4 2 (0.32%) CodeIgniter
4 2 (0.32%) LAMP
4 2 (0.32%) V-Ray
Miscellaneous
1 131 (20.89%) Driving Licence
2 79 (12.60%) Onboarding
3 53 (8.45%) Self-Motivation
4 19 (3.03%) Video Conferencing
5 15 (2.39%) Data Centre
6 11 (1.75%) Fat Client
6 11 (1.75%) Thin Client
7 10 (1.59%) CCTV
7 10 (1.59%) Replication
8 5 (0.80%) EPoS
9 4 (0.64%) Management Information System
10 3 (0.48%) iPad
10 3 (0.48%) Media Streaming
11 2 (0.32%) Mobile App
11 2 (0.32%) PKI
11 2 (0.32%) Social Media
12 1 (0.16%) Derivative
12 1 (0.16%) Graphic Design
12 1 (0.16%) iPhone
12 1 (0.16%) Smartphone
Operating Systems
1 333 (53.11%) Windows
2 125 (19.94%) Windows Server
3 90 (14.35%) Linux
4 80 (12.76%) Windows 10
5 28 (4.47%) Apple iOS
6 27 (4.31%) Android
7 25 (3.99%) Windows Server 2019
8 21 (3.35%) Windows Server 2012
8 21 (3.35%) Windows Server 2016
9 17 (2.71%) Mac OS
10 4 (0.64%) CentOS
10 4 (0.64%) Windows 7
11 1 (0.16%) Debian
11 1 (0.16%) Red Hat Enterprise Linux
11 1 (0.16%) Scientific Linux
11 1 (0.16%) Ubuntu
11 1 (0.16%) Windows 8
Processes & Methodologies
1 176 (28.07%) Problem-Solving
2 127 (20.26%) ITIL
3 105 (16.75%) Customer Service
4 80 (12.76%) Asset Management
5 74 (11.80%) Computer Science
6 68 (10.85%) IT Asset Management
7 67 (10.69%) Mentoring
8 65 (10.37%) Network Management
9 42 (6.70%) Cybersecurity
10 36 (5.74%) Continuous Improvement
11 35 (5.58%) Time Management
12 30 (4.78%) Service Delivery
13 27 (4.31%) ITSM
14 26 (4.15%) Agile
15 20 (3.19%) CRM
15 20 (3.19%) Stakeholder Management
16 19 (3.03%) Inventory Management
17 17 (2.71%) Infrastructure Engineering
17 17 (2.71%) Mathematics
18 15 (2.39%) Logistics
Programming Languages
1 22 (3.51%) SQL
2 7 (1.12%) PHP
3 6 (0.96%) PowerShell
4 2 (0.32%) C#
4 2 (0.32%) Java
5 1 (0.16%) JavaScript
5 1 (0.16%) Perl
5 1 (0.16%) Python
5 1 (0.16%) VBScript
Qualifications
1 105 (16.75%) Microsoft Certification
2 91 (14.51%) Degree
3 73 (11.64%) MCSE
4 72 (11.48%) MCP
5 69 (11.00%) CCNA
5 69 (11.00%) Cisco Certification
6 66 (10.53%) Computer Science Degree
7 65 (10.37%) CCNP
7 65 (10.37%) LPIC
8 17 (2.71%) A+ Certification
9 12 (1.91%) DBS Check
10 9 (1.44%) Network+ Certification
11 6 (0.96%) MCITP
12 2 (0.32%) Security Cleared
13 1 (0.16%) CISM
13 1 (0.16%) CISSP
13 1 (0.16%) HNC
13 1 (0.16%) HND
13 1 (0.16%) MCSA
Quality Assurance & Compliance
1 31 (4.94%) SLA
2 16 (2.55%) Cyber Essentials
3 7 (1.12%) GDPR
3 7 (1.12%) ISO/IEC 27001
4 6 (0.96%) Cyber Essentials PLUS
5 2 (0.32%) Accessibility
5 2 (0.32%) QA
6 1 (0.16%) NIST
6 1 (0.16%) PCI DSS
System Software
1 208 (33.17%) Active Directory
2 46 (7.34%) Hyper-V
3 39 (6.22%) VMware Infrastructure
4 14 (2.23%) Virtual Machines
4 14 (2.23%) VMware ESXi
5 4 (0.64%) vSphere
6 2 (0.32%) BitLocker
6 2 (0.32%) Citrix Hypervisor
6 2 (0.32%) Docker
6 2 (0.32%) pfSense
6 2 (0.32%) Terminal Services
6 2 (0.32%) Virtual Servers
6 2 (0.32%) VMware Workstation
Systems Management
1 50 (7.97%) Microsoft Intune
2 24 (3.83%) SCCM
3 4 (0.64%) AirWatch
4 3 (0.48%) FortiGate
5 2 (0.32%) Backup Exec
5 2 (0.32%) Progress Chef
5 2 (0.32%) WSUS
Vendors
1 303 (48.33%) Microsoft
2 92 (14.67%) Cisco
3 65 (10.37%) VMware
4 28 (4.47%) Veeam
5 15 (2.39%) Google
6 14 (2.23%) HP
7 13 (2.07%) Citrix
8 10 (1.59%) Nimble Storage
9 9 (1.44%) Meraki
10 8 (1.28%) Apple
10 8 (1.28%) Ubiquiti
11 7 (1.12%) SonicWALL
12 6 (0.96%) Acronis
12 6 (0.96%) ESET
12 6 (0.96%) Mitel
12 6 (0.96%) Sage
13 5 (0.80%) ConnectWise
13 5 (0.80%) HubSpot
13 5 (0.80%) Zerto
14 4 (0.64%) ServiceNow