Customer Service Jobs in Belfast

Customer Service
County Antrim > Belfast

The table below provides summary statistics for permanent job vacancies advertised in Belfast requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 46 35 8
Rank change year-on-year -11 -27 +24
Permanent jobs citing Customer Service 17 67 102
As % of all permanent jobs advertised in Belfast 2.97% 8.82% 18.72%
As % of the Processes & Methodologies category 3.47% 9.18% 19.10%
Number of salaries quoted 11 55 62
10th Percentile - £32,500 £27,625
25th Percentile £27,500 £37,500 £31,250
Median annual salary (50th Percentile) £28,000 £50,000 £37,500
Median % change year-on-year -44.00% +33.33% +2.74%
75th Percentile £58,125 £62,500 £47,313
90th Percentile £63,750 £82,250 £57,500
County Antrim median annual salary £28,000 £50,000 £37,500
% change year-on-year -44.00% +33.33% -1.96%

All Process and Methodology Skills
Belfast

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Belfast.

Permanent vacancies with a requirement for process or methodology skills 490 730 534
As % of all permanent jobs advertised in Belfast 85.51% 96.05% 97.98%
Number of salaries quoted 253 396 255
10th Percentile £30,000 £31,250 £27,500
25th Percentile £38,000 £37,250 £33,875
Median annual salary (50th Percentile) £57,276 £50,000 £47,500
Median % change year-on-year +14.55% +5.26% +18.75%
75th Percentile £70,000 £65,000 £58,750
90th Percentile £90,000 £72,500 £66,350
County Antrim median annual salary £55,000 £50,000 £47,500
% change year-on-year +10.00% +5.26% +18.75%

Customer Service
Job Vacancy Trend in Belfast

Job postings citing Customer Service as a proportion of all IT jobs advertised in Belfast.

Job vacancy trend for Customer Service in Belfast

Customer Service
Salary Trend in Belfast

3-month moving average salary quoted in jobs citing Customer Service in Belfast.

Salary trend for Customer Service in Belfast

Customer Service
Salary Histogram in Belfast

Salary distribution for jobs citing Customer Service in Belfast over the 6 months to 12 June 2024.

Salary histogram for Customer Service in Belfast

Customer Service
Co-occurring Skills and Capabilities in Belfast by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (17.65%) Microsoft Office
1 3 (17.65%) MS Visio
Cloud Services
1 1 (5.88%) Dynamics 365
1 1 (5.88%) Power Platform
Communications & Networking
1 1 (5.88%) Remote Desktop
Development Applications
1 3 (17.65%) GCC
General
1 10 (58.82%) Social Skills
2 5 (29.41%) Analytical Skills
2 5 (29.41%) Inclusion and Diversity
2 5 (29.41%) Organisational Skills
2 5 (29.41%) Retail
3 3 (17.65%) Telecoms
4 1 (5.88%) Finance
4 1 (5.88%) Legal
4 1 (5.88%) Marketing
4 1 (5.88%) Public Sector
Job Titles
1 6 (35.29%) Senior
2 5 (29.41%) Field Engineer
2 5 (29.41%) Field Service Engineer
2 5 (29.41%) Senior Field Engineer
2 5 (29.41%) Senior Field Service Engineer
3 3 (17.65%) Support Manager
3 3 (17.65%) Technical Manager
3 3 (17.65%) Technical Support
3 3 (17.65%) Technical Support Manager
4 1 (5.88%) Applications Support
4 1 (5.88%) Developer
4 1 (5.88%) Power Platform Developer
4 1 (5.88%) Senior Developer
4 1 (5.88%) Test Technician
Miscellaneous
1 10 (58.82%) Driving Licence
2 5 (29.41%) EPoS
2 5 (29.41%) Self-Motivation
3 1 (5.88%) Onboarding
3 1 (5.88%) Social Media
Operating Systems
1 5 (29.41%) Windows
Processes & Methodologies
1 6 (35.29%) Decision-Making
1 6 (35.29%) Problem-Solving
1 6 (35.29%) Time Management
2 5 (29.41%) Break/Fix
2 5 (29.41%) Innovative Thinking
2 5 (29.41%) ITIL
3 3 (17.65%) Coaching
3 3 (17.65%) Escalation Management
3 3 (17.65%) Mentoring
3 3 (17.65%) Network Management
3 3 (17.65%) People Management
3 3 (17.65%) Performance Management
3 3 (17.65%) Presales
4 1 (5.88%) Client Onboarding
4 1 (5.88%) Conversational UI
4 1 (5.88%) Customer Insight
4 1 (5.88%) Data Analysis
4 1 (5.88%) Data Modelling
4 1 (5.88%) Project Management
4 1 (5.88%) Social Media Management
Programming Languages
1 1 (5.88%) SQL
Qualifications
1 5 (29.41%) BPSS Clearance
2 4 (23.53%) Degree
Quality Assurance & Compliance
1 5 (29.41%) SLA
System Software
1 5 (29.41%) Firmware
Vendors
1 5 (29.41%) Dell
1 5 (29.41%) HP
1 5 (29.41%) IBM
1 5 (29.41%) NetApp
2 4 (23.53%) Microsoft
3 3 (17.65%) Ciena