1st Line Support Contracts in Scotland

First Line Support
UK > Scotland

The median First Line Support daily rate in Scotland is £163 according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 108 154 168
Rank change year-on-year +46 +14 -2
Contract jobs requiring a 1st Line Support 15 9 12
As % of all contract jobs advertised in Scotland 0.71% 0.34% 0.35%
As % of the Job Titles category 0.75% 0.35% 0.37%
Number of daily rates quoted 13 9 7
10th Percentile £129 £124 £123
25th Percentile £155 £128 £139
Median daily rate (50th Percentile) £163 £250 £160
Median % change year-on-year -35.00% +56.25% +25.49%
75th Percentile £175 - £179
90th Percentile - - £200
UK median daily rate £150 £150 £150
% change year-on-year -0.17% +0.17% +11.11%

All Contract IT Job Vacancies
Scotland

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Scotland with a recognized job title 2,012 2,553 3,275
% of contract IT jobs with a recognized job title 94.77% 95.23% 95.62%
Number of daily rates quoted 1,227 1,773 2,329
10th Percentile £200 £225 £230
25th Percentile £350 £400 £400
Median daily rate (50th Percentile) £450 £475 £473
Median % change year-on-year -5.26% +0.48% +11.23%
75th Percentile £557 £550 £550
90th Percentile £638 £633 £638
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +6.60%
Number of hourly rates quoted 129 48 52
10th Percentile £12.30 £12.62 £16.35
25th Percentile £15.75 £14.25 £17.86
Median hourly rate £19.50 £20.22 £37.43
Median % change year-on-year -3.56% -45.98% +7.71%
75th Percentile £57.50 £58.75 £48.75
90th Percentile £66.00 £67.22 £55.98
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +16.28%

1st Line Support
Job Vacancy Trend in Scotland

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for 1st Line Support in Scotland

1st Line Support
Contractor Daily Rate Trend in Scotland

3-month moving average daily rate quoted in jobs citing 1st Line Support in Scotland.

Daily rate trend for 1st Line Support in Scotland

1st Line Support
Contractor Hourly Rate Trend in Scotland

3-month moving average hourly rates quoted in jobs citing 1st Line Support in Scotland.

Hourly rate trend for 1st Line Support in Scotland

1st Line Support
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the Scotland region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Glasgow +14 10 £169 -32.50%
Renfrewshire - 3 £175 -
1st Line Support
UK

1st Line Support Skill Set
Top 27 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 9 June 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Scotland region featuring 1st Line Support in the job title.

1 9 (60.00%) Microsoft
2 8 (53.33%) Windows
3 6 (40.00%) ITIL
3 6 (40.00%) Problem-Solving
3 6 (40.00%) Social Skills
4 5 (33.33%) Public Sector
4 5 (33.33%) Customer Service
4 5 (33.33%) Active Directory
4 5 (33.33%) Microsoft 365
4 5 (33.33%) Remote Desktop
5 4 (26.67%) HNC
6 3 (20.00%) ServiceNow
6 3 (20.00%) Windows 10
7 2 (13.33%) Microsoft Office
7 2 (13.33%) Organisational Skills
7 2 (13.33%) Presentation Skills
7 2 (13.33%) Decision-Making
7 2 (13.33%) Entra ID
7 2 (13.33%) Data Centre
7 2 (13.33%) Service Desk Management
7 2 (13.33%) Degree
7 2 (13.33%) Time Management
7 2 (13.33%) SharePoint
7 2 (13.33%) SLA
7 2 (13.33%) Mac OS X
7 2 (13.33%) Apple
7 2 (13.33%) Service Management

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (13.33%) SharePoint
Applications
1 2 (13.33%) Microsoft Office
Cloud Services
1 5 (33.33%) Microsoft 365
2 2 (13.33%) Entra ID
Communications & Networking
1 5 (33.33%) Remote Desktop
General
1 6 (40.00%) Social Skills
2 5 (33.33%) Public Sector
3 2 (13.33%) Organisational Skills
3 2 (13.33%) Presentation Skills
Miscellaneous
1 2 (13.33%) Data Centre
Operating Systems
1 8 (53.33%) Windows
2 3 (20.00%) Windows 10
3 2 (13.33%) Mac OS X
Processes & Methodologies
1 6 (40.00%) ITIL
1 6 (40.00%) Problem-Solving
2 5 (33.33%) Customer Service
3 2 (13.33%) Decision-Making
3 2 (13.33%) Service Desk Management
3 2 (13.33%) Service Management
3 2 (13.33%) Time Management
Qualifications
1 4 (26.67%) HNC
2 2 (13.33%) Degree
Quality Assurance & Compliance
1 2 (13.33%) SLA
System Software
1 5 (33.33%) Active Directory
Vendors
1 9 (60.00%) Microsoft
2 3 (20.00%) ServiceNow
3 2 (13.33%) Apple