Customer Service Contracts in Aberdeen

Customer Service
Scotland > Aberdeen

The following table provides summary statistics for contract job vacancies advertised in Aberdeen with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 3 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
3 Jun 2024
Same period 2023 Same period 2022
Rank 8 10 5
Rank change year-on-year +2 -5 -
Contract jobs citing Customer Service 2 1 1
As % of all contract jobs advertised in Aberdeen 8.00% 2.63% 3.45%
As % of the Processes & Methodologies category 8.70% 3.45% 4.35%
Number of daily rates quoted 1 1 1
10th Percentile - - -
25th Percentile £325 - £233
Median daily rate (50th Percentile) £350 £130 £240
Median % change year-on-year +169.23% -45.83% -
75th Percentile £375 - £248
90th Percentile - - -
Scotland median daily rate £340 £250 £213
% change year-on-year +36.00% +17.65% -10.90%

All Process and Methodology Skills
Aberdeen

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Aberdeen with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 23 29 23
As % of all contract IT jobs advertised in Aberdeen 92.00% 76.32% 79.31%
Number of daily rates quoted 17 19 13
10th Percentile £256 £157 £232
25th Percentile £325 £176 £260
Median daily rate (50th Percentile) £550 £413 £385
Median % change year-on-year +33.33% +7.14% -23.00%
75th Percentile £588 £519 £488
90th Percentile £633 £568 £678
Scotland median daily rate £463 £475 £475
% change year-on-year -2.63% - +11.76%
Number of hourly rates quoted 2 2 1
10th Percentile £17.93 £17.26 -
25th Percentile £19.31 £17.34 -
Median hourly rate £21.75 £17.47 £17.72
Median % change year-on-year +24.53% -1.44% +1.26%
75th Percentile £24.31 £17.59 -
90th Percentile £25.78 £17.67 -
Scotland median hourly rate £19.50 £14.50 £37.43
% change year-on-year +34.48% -61.26% -6.43%

Customer Service
Job Vacancy Trend in Aberdeen

Job postings citing Customer Service as a proportion of all IT jobs advertised in Aberdeen.

Job vacancy trend for Customer Service in Aberdeen

Customer Service
Contractor Daily Rate Trend in Aberdeen

3-month moving average daily rate quoted in jobs citing Customer Service in Aberdeen.

Daily rate trend for Customer Service in Aberdeen

Customer Service
Contractor Hourly Rate Trend in Aberdeen

3-month moving average hourly rates quoted in jobs citing Customer Service in Aberdeen.

Hourly rate trend for Customer Service in Aberdeen

Customer Service
Co-occurring Skills and Capabilities in Aberdeen by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (50.00%) Microsoft Excel
1 1 (50.00%) Microsoft PowerPoint
1 1 (50.00%) Microsoft Project
Cloud Services
1 1 (50.00%) Azure
1 1 (50.00%) SaaS
General
1 1 (50.00%) Social Skills
Job Titles
1 1 (50.00%) 1st Line Engineer
1 1 (50.00%) 1st Line Support
1 1 (50.00%) 1st Line Support Engineer
1 1 (50.00%) Analyst
1 1 (50.00%) IT Engineer
1 1 (50.00%) IT Support
1 1 (50.00%) IT Support Engineer
1 1 (50.00%) Platform Manager
1 1 (50.00%) Service Desk Engineer
1 1 (50.00%) Service Desk Support
1 1 (50.00%) Support Analyst
1 1 (50.00%) Support Engineer
1 1 (50.00%) Support Manager
Miscellaneous
1 1 (50.00%) iPhone
Operating Systems
1 1 (50.00%) Android
Processes & Methodologies
1 1 (50.00%) Continuous Improvement
1 1 (50.00%) Problem-Solving
1 1 (50.00%) Project Delivery
Programming Languages
1 1 (50.00%) SQL
Qualifications
1 1 (50.00%) Degree
Vendors
1 1 (50.00%) Apple
1 1 (50.00%) Cisco
1 1 (50.00%) Mitel
1 1 (50.00%) Progress