8 Contract Customer Service Jobs in the West Midlands

Solihull - Office Based About Our client: They are a global manufacturing leader dedicated to excellence in their field. With a commitment to innovation and customer satisfaction, they continually strive to set industry standards. As they uphold their reputation as a leader, they are currently seeking a Training and Maintenance … the Training and Maintenance Coordinator, you will play a pivotal role in ensuring the smooth and efficient operation of internal processes while delivering exceptional customer service to their clients. Your primary responsibilities will include scheduling engineers and trainers' visits, managing contract renewals, and fostering positive relationships with both … new and existing customers. Your focus will be on providing outstanding customer support and fostering business growth. Key Responsibilities: Coordinate and schedule visits for engineers and trainers, ensuring timely and efficient service delivery. Manage contract renewals and ensure all agreements are up-to-date and accurately maintained. Act more »

Repairs Manager who possesses the expertise to oversee an extensive portfolio involving 2000 condensation, damp, and mould remediation projects across our properties. Working in Service Delivery, this pivotal role demands a unique combination of technical ability and strong leadership capabilities to guarantee the seamless delivery of efficient and effective … repair solutions, while maintaining our unwavering commitment to exceptional customer service within an organisation certified as a Great Place to Work . As the Critical Repairs Manager you will play a crucial role in providing technical oversight by meticulously developing actionable repair work packages based on your extensive … surveyors' reports, diagnose repair requirements, and efficiently schedule and allocate jobs, overseeing the entire process through to completion. Ensuring timely resolutions and a seamless customer journey will be paramount, as you strive to enhance the overall customer experience. Leveraging our operational systems, you will effectively manage repair cases more »

IT Service Desk Analyst £200 per day - Inside IR35 via Umbrella Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24. … The Service Desk Analyst will be required to cover the following- Be the primary point of contact to accept phone calls into the Service Desk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the appropriate teams Be the primary point of … contact to accept Self Service requests/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes Where demand is reduced, undertake ticket admin tasks such as call chase ups, keeping more »

calculations, engaging with administration systems provider to ensure accuracy of calculations, checking calculations undertaken by colleagues, developing and maintaining appropriate administration procedures, delivering excellent customer service, and maintaining up to date knowledge of all aspects of pensions administration and legislation. To be considered for this role, you should … MS Excel qualifications, or Root Cause Analysis (RCA) experience, it would be advantageous. This is a crucial role that requires ownership and accountability for customer enquiries and requests, playing a major part in how the company's customers perceive their service and the overall customer experience. If more »

to): -Accessing current customers telephone systems to understand the existing set up -Remotely building and configuring customers systems on to supplier accounts according to customer needs -Migrating the customers telephone numbers and end user devices in a controlled and managed way -Discussing with the end customer by phone … The ideal candidate: -Proven role in a similar position is desirable -Studying or having a background in IT is essential -Excellent communication skills -Strong customer service -Comfortable with online portals -Ability to process logically Hours of Work: Monday - Friday from 08:30am - 17:30pm Pay Rate: £12 - £12.50 more »

a Salesforce Administrator. In this role, you will play a crucial part in optimizing their systems and processes, driving efficiency and excellence across their customer service and portfolio management functions. Responsibilities- Assist users with system issues and ensure prompt resolution. Gather user requirements to enhance system functionality. Customize more »

THE ROLE: *Scheduling engineers/trainers works *Monitoring PPM performance *9-month Fixed Term Contract *Office based THE PERSON: *Previous experience in Sales/Customer Service/Coordinating *Experience in an office environment *Diary Management *Local to Solihull Reference Number - BBBH220971da Birmingham, Solihull, Sutton Coldfield, Tamworth, Lichfield, Coventry more »

stock requirements across all three Trust sites. Ordering and putting away of stock as required. Training of end users on system use and associated customer service. About us Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over … the IMS system Desirable Experience of working within the NHS and an understanding of current issues. Knowledge of additional procurement systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission … for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sandwell and West Birmingham NHS Trust Address SWB NHS Trust-Trustwide City Hospital/Sandwell Hospital Birmingham/Sandwell B18 7QH Employer's more »