26 to 50 of 75 Customer Service Jobs in Wales

19.48p/h (insside IR35 and paid through an umbrella company) 2-3 days p/week onsite IntaPeople are urgently seeking a highly customer focussed 1st Line/Tier 1 Support Engineer for a short term contract in Cardiff. The organisation is very Windows focused so experience solving …/Active Directory - Dynamics 365 and/or Power Platform - Basic understanding of database concepts - Basic understanding of application lifecyle management (ALM) Skills: - Strong customer service skills - Strong communication skills - Strong organisational skills - Attention to detail The Service element will also be important as you'll act more »

us deliver our Mission of Right Care, Right Place, Right Time? You will be answering calls from the public for the NHS 111 Wales service as part of the Welsh Ambulance Service NHS Trust.The ability to actively listen, make considered decisions and respond quickly and confidently is key … NVQ Level 3 Experience Essential Dealing with public over phone Good telephony skills Working as part of a team Desirable Contact centre experience Health service experience Skills Essential Interpersonal and communication skills Customer service skills Flexible approach to work IT and keyboard skills Critical thinking/problem … solving Following policy and procedures Skills Desirable Welsh Speaking Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service more »

Minimum 5 years of relevant experience. Experience, Skills & Knowledge: *Technical authority across relevant platforms. *Strong leadership skills and excellent communication abilities. *Experience with IT service desk software and SLA management. *Proactive learner with solid technical skills in MS Technologies. *Ability to multitask, prioritize, and solve problems effectively. Personal Qualities … Team player and leader committed to achieving results. *Enthusiastic about customer service and continuous improvement. *Highly self-motivated with exceptional attention to detail. *Comfortable with empowerment, responsibility, and working in high-pressure environments. *Willingness to work unsociable hours and travel when required. *Possession of a full UK driving more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for … our investment in staff. Responsibilities Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat). Managing the life cycle of all incidents/tickets, ensuring the incident/ticket is worked more »

Delivery Manager, this Management Leadership role will have full responsibility for driving overall operational delivery of civils and cabling/splicing. Avonline Networks deliver service excellence on a nationwide basis. From the national fibre networks which millions of homes and businesses rely upon every day, to the infrastructure that … and IRS. The role & responsibilities: The role holder will be instrumental in providing leadership, setting direction and developing opportunities to improve efficiency, effectiveness and customer service through empowering and inspiring their operational field engineering management team and team members, whilst maintaining a strong safety zero-harm and performance … leadership culture so that our people work safely and flourish to deliver the best possible business and customer outcomes. Building and maintaining collaborative relationships with internal stakeholders, external partners and customers is vital for optimal delivery and future growth of this key workstream. You will: Results driven with a more »

Job summary Do you pride yourself on exceptional customer service and have the ability to accurately process high levels of data and information? Are you a team player, who strives to exceed goals, with a proactive "can do" attitude? Do you enjoy learning and developing in a fast … speakers are equally welcome to apply. Main duties of the job To support in the provision of a quality People Systems and Business Intelligence Service within the Health Board through the production of routine workforce information, data cleansing Electronic Staff Record (ESR), supporting Audit and Project Work as required. … all the raw data capture, relevant project paperwork, training materials, benefits realisation, lessons learnt reporting, evaluations to create intelligence to support the project and service improvement across the Health Board. Acting as a point of contact for the People Systems and Business Intelligence Team and providing support to the more »

Job summary The Team Secretary Function Provides: An accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Third Sector) in order to provide a safe and efficient patient pathway. The post holder will support the delivery of a comprehensive … duties of the job Scope of the Role To support the co-ordination of the administration arrangements to provide a high quality supportive secretarial service to the mental health clinical, administrative, and management team. To work independently and be accountable for organising/prioritising own workload to ensure deadlines … to work towards RSA/OCR Level 2 or equivalent experience IT related qualification or equivalent experience Evidence of Continuous Personal Development Desirable NVQ Customer Service Level 3 Experience Essential Knowledge of a range of administrative & clerical processes Experience of working in a busy office environment Desirable Experience more »

and communicating updates and resolution to clients in a timely manner and within the query management expectations. Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization. Pro-actively monitor and provide timely response to clients by coordinate and collaborating with … management, technology, application development and Business management teams. Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions or proactive client outreach. **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualifications: Bachelor's degree preferred … skills. Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported) Excellent troubleshooting and customer service skills. Ability to create accurate documentation with an attention to detail. Excellent decision-making skills, especially in a high-volume environment requiring more »

approvals, and business process automation. Excellent organisational skills and attention to detail. Experience with M365 and D365 suite of applications. Strong problem solving and customer service skills. Experience of working in a legal or professional services environment would be highly beneficial. This role offers a hybrid work environment … and is an excellent opportunity for someone looking to develop their career from a service desk. The client is focused on diversity and finds an inclusive workplace offers the most for its clients and employees. D365 Support Analyst Law Firm- Cardiff more »

Position: Is accountable for the overall management of the laboratory function on site ensuring all aspect of this area is compliant to industry and customer standards at all times. To ensure that the Central and Production Quality Control (QC) Laboratories are managed on a day to day basis and … laboratory resource to support site improvement and development. Actively participate in A3 problem solving workshops. Successfully deliver excellent team performance against the current internal customer service level agreement for quality management. The Person Ideally educated to a degree level within a food science, food technology or microbiological discipline … Experience in the operation, calibration and maintenance of laboratory equipment and methodologies. Experience with food and feed safety management systems and with dealing with customer audits and external certification audits (eg.ISO9001, FSSC22000, FEMAS, ISO17025) Qualifications: Lead Auditor (preferable, but not an absolute requirement). Minimum Intermediate HACCP or equivalent more »

Equipment covered TV, Large Format Display, POS hardware and later Printers, PCs, Laptops, Projectors and Sky equipment, EPOS and Sky Equipment Always providing excellent service Overtime available Candidate Requirement Excellent Customer service and IT repair skills all required for this position. Must have a full UK driving more »

approvals, and business process automation. Excellent organisational skills and attention to detail. Experience with M365 and D365 suite of applications. Strong problem solving and customer service skills. Experience of working in a legal or professional services environment would be highly beneficial. This role offers a hybrid work environment … and is an excellent opportunity for someone looking to develop their career from a service desk. The client is focused on diversity and finds an inclusive workplace offers the most for its clients and employees. Power Platform Product Specialist -Law Firm- Cardiff more »

to £60,000 Location: Cardiff (hybrid) The Opportunity Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment. This role would be ideal for a Technical Architect … team Strong expertise in infrastructure, architecture, and cloud services. Minimum 3 years of experience in technical teams covering relevant technologies. Exceptional relationship management and customer service skills. What the Technical Architect will deliver Architectural designs supporting cloud projects. Technology roadmaps and other architectural documentation. Business cases and technical more »

training can be provided for the right individual. A flexible, team playing attitude is what is important to this business. Work with a diverse customer base that has a global reach. Well established engineering group who are undergoing growth. Salary: c£40,000 to £45,000 per annum depending … would be ideal, but not a deal breaker. Flexible in approach and a strong communicator. Organised in nature and process driven. Someone who values customer service highly. TheProject Managerjobs working environment, opportunities and rewards: An established engineering group with a friendly, hard working culture. Opportunity to work on … a range of projects throughout a diverse customer base. Excellent benefits and modern facility to work in. TheProject Managerjob will involve: Manage customer accounts to ensure projects are delivered to standard and timescales agreed. Responsible for the project planning stage until the completion of all contractual delivery obligations more »

for users of the CareFirst system within Childrens Services. CareFirst is the case management system utilised by social services and communities staff for recording service user information and key performance indicators. Rates of Pay (weekly pay): Regular: £12.38 per hour Bank Holiday: £24.76 per hour Overtime: £18.57 per hour … and organisations on the CareFirst system and schedule staff for relevant training sessions. Handle various data cleansing tasks within the system. Utilise Helpdesk/customer service experience and technical proficiency with applications to support users effectively. Demonstrate proficiency in Excel, with additional experience in SharePoint and Microsoft Forms more »

days a week in the Swansea office, additional car allowance of £7k if you live far away. Required Experience: * Dynamics 365 CE (ideally Customer Service) configuration and customisation * Ability to develop custom plugins (C#), workflow and actions * Strong Power Automate (Cloud Flow) skills (at scale) * Strong Canvas App more »

Entry Level Graduate Scheme (Sales, Customer Service and Account Management) Do you like facts? Fact Number 1 – Many students attend university with no discernible career plan and many decide on a career completely unrelated to their field of study. Fact Number 2 – There is an abundance of fantastic more »

Reception staff, ensuring they are receiving the right training and support, conduct reviews and 1-2-1s, manage the Reception Rota · Dealing with customer queries or complaints efficiently and professionally · Ensuring the building is maintained to the highest 5* standards · Proactively form positive working relationships with customers, getting … Deliver tours of the building to prospective customers * What experience are we looking for in a Duty Manager? · 2+ years' experience delivering exceptional 5* customer service · Experience managing others, training others and supporting staff development · Experience in assisting to manage a commercial building (for example a hotel), dealing more »

Carmarthenshire. Our team of Leakage Engineers are at the heart of our strategic priorities to deliver great work for our clients by providing excellent customer service and executing complex operational tasks. Whether you are just starting out or taking the next step in your career, this position provides … reduce leakage and fully support the delivery of regulatory targets and work to pinpoint leakage with a level of accuracy that delivers a great service for clients • Ensuring that Health and Safety is maintained • Achieving KPI targets and delivering leakage detection/reduction within DMA s • Attending excavations requested … defined procedures and is flexible, co-operative attitude to working and giving and receiving help and sharing knowledge • Great written and verbal communication skills • Customer focussed and able to build and maintain great working relationships • Able to work quickly and accurately report on findings • Full UK driving or Irish more »

part of a forward-thinking business, all whilst earning a full-time wage. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role By giving customers top-notch advice (as well as a warm welcome … Duration 18 Months Positions Available 1 Closing Date Monday, 3rd June 2024 Start Date Monday, 24th June 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Friendly Qualifications Maths GCSE or equivalent, grade 9-3 (A*-D) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers more »

also offers some exciting opportunities to travel abroad. Key skills required: Minimum 2 years' commercial experience in IT 2nd line support Strong communication and customer service background Software support Linux Java AWS 3rd line experience (desirable) The role is paying up to £35,000 (DOE) + bonus & benefits more »

required for 2 days a week in the Swansea office, additional car allowance if you live far away. Required Experience: * Dynamics 365 CE (ideally Customer Service) configuration and customisation * Ability to develop custom plugins (C#), workflow and actions * Strong Power Automate (Cloud Flow) skills (at scale) * Strong Canvas more »

very important to James Body, CEO. So you must be keen to share your skills, knowledge, have a 'can-do' attitude and first class customer service quality. Equally being part of an amazing team means that you will get to develop your technical skills. You will be expected more »

as the situation demands to ensure the smooth running of the operation, whilst meeting Part 145 maintenance requirements, internal processes and procedures, and the customer Service Level Agreements (SLAs). Putting safety and quality first, you will ensure adherence to Health & Safety procedures whilst carrying out aircraft maintenance more »

key player in the design and subsequent manufacture of trailers & have a loyal client base due to their extensive product range & excellent levels of customer service. In this role you will you will be responsible for ensuring quality measures are in implemented, conducting audits, leading investigations, resolving complex quality more »