1 to 25 of 75 Customer Service Jobs in Wales

Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium more »

ensuring all relevant legislation is considered. Ensure CRM campaigns have gone through the required QA process prior to going live to deliver an excellent customer service. Liaise with other departments across the business, specifically customer service, in regard to the terms of offers communicated in order to … improve the service provided to our customers and reduce customer complaints or service failures. Daily, weekly and monthly reporting on campaign success metrics. Document weekly and monthly results for all campaigns. Requirements: Prior experience in a gaming or sportsbook environment, not necessarily in the same role, is more »

to £60,000 Location: Cardiff (hybrid) The Opportunity Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment. This role would be ideal for a Technical Architect … team Strong expertise in infrastructure, architecture, and cloud services. Minimum 3 years of experience in technical teams covering relevant technologies. Exceptional relationship management and customer service skills. What the Technical Architect will deliver Architectural designs supporting cloud projects. Technology roadmaps and other architectural documentation. Business cases and technical more »

chase invoice as and when To be considered: Strong eye for detail Sage or Xero experience is essential Inputting supplier invoices Computer literate Strong customer service skills Previous admin or customer service experience ideally with at least 18 months of experience is essential Organised and punctual more »

for users of the CareFirst system within Childrens Services. CareFirst is the case management system utilised by social services and communities staff for recording service user information and key performance indicators. Rates of Pay (weekly pay): Regular: £12.38 per hour Bank Holiday: £24.76 per hour Overtime: £18.57 per hour … and organisations on the CareFirst system and schedule staff for relevant training sessions. Handle various data cleansing tasks within the system. Utilise Helpdesk/customer service experience and technical proficiency with applications to support users effectively. Demonstrate proficiency in Excel, with additional experience in SharePoint and Microsoft Forms more »

surveyor and estimators. IT literate, specifically in Microsoft Outlook, Word and Excel Full driving licence. Must be prepared to travel and work away at customer sites Qualified to a suitable level in Construction, Mechanical Engineering or an Electrical Engineering discipline. Previously or current authorisation to National Grid TP 137.11 … maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out … and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities to give the customer guidance and training so they can more »

Customer Service – Desk Operator | Newport | Full Time/Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels … in customer service to join a well-regarded company. Full training will be given on the specialised taxi booking computer system Benefits: Training Provided Company Pension Free car parking Friendly team of professional staff Potential of management position 28 days holiday Potential progression to management Staff discounts Birthdays … a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are more »

Role The purpose of this role is to be a key part of a systems, software engineering and electronics team working on project delivery, service provision and product development. The role encompasses bidding for, designing, implementing, testing, obtaining customer acceptance and after-sales support of systems for the … designs, implementations and test specifications, to agreed schedule and quality targets. After Sales You will work with the Project Manager to provide after-sales service to customers and clients. This role will engage with customers to diagnose technical issues with delivered solutions, and will propose technical solutions to those … have a current European driving license. Ability to be flexible and work outside core hours on occasion. Occasional travel to other Exsel Group and customer sites. Participate in the personal performance review process, identifying development areas andstrengths as part of continuous professional development. Participate in continuous improvement activities within more »

training can be provided for the right individual. A flexible, team playing attitude is what is important to this business. Work with a diverse customer base that has a global reach. Well established engineering group who are undergoing growth. Salary: c£40,000 to £45,000 per annum depending … would be ideal, but not a deal breaker. Flexible in approach and a strong communicator. Organised in nature and process driven. Someone who values customer service highly. TheProject Managerjobs working environment, opportunities and rewards: An established engineering group with a friendly, hard working culture. Opportunity to work on … a range of projects throughout a diverse customer base. Excellent benefits and modern facility to work in. TheProject Managerjob will involve: Manage customer accounts to ensure projects are delivered to standard and timescales agreed. Responsible for the project planning stage until the completion of all contractual delivery obligations more »

provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go … manages all aspects of the daily shift operation in a cost effective and productive manner. The Shift Manager will be responsible for ensuring that service is in line with Service Level Agreements and Key Performance Indicator targets. This key leadership role will also effectively manage all colleagues on … the shift to ensure all Customer expectations are achieved. Key responsibilities Lead and manage the warehousing operation for the shift ensuring the effective and accurate sortation of goods. Ensure all activities are undertaken in line with company policies in safe and proactive manner Managing costs and performance of the more »

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to … in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in … a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and more »

Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time/Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group … solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play … a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a 'Multi Skilled - Multi disciplined' team more »

About The Role IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like to help … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or our call more »

approvals, and business process automation. Excellent organisational skills and attention to detail. Experience with M365 and D365 suite of applications. Strong problem solving and customer service skills. Experience of working in a legal or professional services environment would be highly beneficial. This role offers a hybrid work environment … and is an excellent opportunity for someone looking to develop their career from a service desk. The client is focused on diversity and finds an inclusive workplace offers the most for its clients and employees. D365 Support Analyst Law Firm- Cardiff more »

of the Collection and Delivery Manager is to lead and manage the collections and deliveries in an efficient manner that ensures we deliver Great service to our Customers every time. The Collection and Delivery Manager is also responsible for the effective management of all service delivery partners and … PAYE drivers ensuring high quality performance is delivered. Key to this the Collection and Delivery Manager is to manage the Service Centre and its satellites (if applicable) in the day to day collection and delivery network. Essential Criteria: Proven record of delivering great service to Customers and managing … on-going Customer relationships. Experience of managing a diverse workforce including sub- contractors, self- employed drivers and PAYE drivers. Experience of managing direct cost budget. Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base. Always maintain a calm and rational presence, even when in more »

very important to James Body, CEO. So you must be keen to share your skills, knowledge, have a 'can-do' attitude and first class customer service quality. Equally being part of an amazing team means that you will get to develop your technical skills. You will be expected more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … provide you with an abundance of great skills to then support you in furthering your career here at EMIS. Our Isle of Wight support service team meet in the office twice weekly on Monday and Tuesday. We work on alternate weekly shift patterns, Monday to Friday, 8-4.30PM … then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several pharmacy products. You will more »

Delivery Manager, this Management Leadership role will have full responsibility for driving overall operational delivery of civils and cabling/splicing. Avonline Networks deliver service excellence on a nationwide basis. From the national fibre networks which millions of homes and businesses rely upon every day, to the infrastructure that … and IRS. The role & responsibilities: The role holder will be instrumental in providing leadership, setting direction and developing opportunities to improve efficiency, effectiveness and customer service through empowering and inspiring their operational field engineering management team and team members, whilst maintaining a strong safety zero-harm and performance … leadership culture so that our people work safely and flourish to deliver the best possible business and customer outcomes. Building and maintaining collaborative relationships with internal stakeholders, external partners and customers is vital for optimal delivery and future growth of this key workstream. You will: Results driven with a more »

E-Commerce Customer Service Assistant | Mochdre, Colwyn Bay | 9:00am – 5:00pm, Monday to Friday | £22,500 - £25,000 per annum, dependent on experience Stands Out Ltd designs, manufactures and imports a range of Gift Concepts and Hardware Products. We supply Tourist Attractions and Gift shops throughout the … of the remarkable individuals who make up the team. In this role, you will work onsite at our Mochdre headquarters. You will have excellent customer service skills and must be outcome orientated. You will have the ability to work in a fast-paced environment, and a high level … be fully engaged and busy from the first day. Are you the right person for the job? To be considered for the role of Customer Service Assistant you MUST have the following experience, skills, and attributes: Exceptional customer service skills, over the phone and in person more »

the effective handling of new and existing enquiries and sales orders from inception through to completion. You will have experience of dealing with both customer and stakeholder requests to tight timescales whilst buildin relationships through trust, reliability and customer satisfaction. Main responsibilities Create customer packs and communicate … regularly with customers managing their expectations whilst ensuring a positive customer experience. Progressing quotes through internal systems for sales/materials ordered. Agree and communicate installation dates, confirm to customer and updating installation log. Update and maintain the installation log. Liaise with Area Managers/Sales Agents weekly … and invoices. Meet with Area Managers/Sales Agents each week to confirm sales, completed installations and forthcoming installations. Required Essential skill set Exceptional customer service skills and a passion for exceeding expectations. Have a confident telephone manner and strong communication skills strong communicator with a clear and more »

Field Service Engineer required for a market leader in healthcare simulation training and therapy products, programmes and digital solutions. The area covered will be south west, south central and south Wales region. The ideal candidate will have experience in troubleshooting, repairing, and maintaining products as well as familiarity with … medical device regulations and compliance standards. Field Service Engineer- Medical Position Overview Responsible for the planned preventative and predictive maintenance, installation, service and repair on a range of technologically innovative healthcare simulation and therapy products Ensuring that the highest levels of customer service are maintained at … all times the role requires response to customer and internal enquiries, providing technical support Troubleshooting and diagnosing issues with equipment that includes hardware, software, AV and networking components and performing repairs and solutions Collaborating internally to support technical capability and training non-technical staff in basic troubleshooting. Field Service more »

approvals, and business process automation. Excellent organisational skills and attention to detail. Experience with M365 and D365 suite of applications. Strong problem solving and customer service skills. Experience of working in a legal or professional services environment would be highly beneficial. This role offers a hybrid work environment … and is an excellent opportunity for someone looking to develop their career from a service desk. The client is focused on diversity and finds an inclusive workplace offers the most for its clients and employees. Power Platform Product Specialist -Law Firm- Cardiff more »

Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium … sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with some previous … responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customer's sites when on-site assistance is needed. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and more »

us deliver our Mission of Right Care, Right Place, Right Time? You will be answering calls from the public for the NHS 111 Wales service as part of the Welsh Ambulance Service NHS Trust.The ability to actively listen, make considered decisions and respond quickly and confidently is key … NVQ Level 3 Experience Essential Dealing with public over phone Good telephony skills Working as part of a team Desirable Contact centre experience Health service experience Skills Essential Interpersonal and communication skills Customer service skills Flexible approach to work IT and keyboard skills Critical thinking/problem … solving Following policy and procedures Skills Desirable Welsh Speaking Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service more »