1 to 25 of 49 Apprenticeship Customer Service Jobs in the South West

s Estate Operations Department as their apprentice Help Desk Operative. You'll work within a small team which is responsible for providing first class customer service to internal customers liaising with a range of support services at the University including the Maintenance teams and Contractors. Role This position … is a unique opportunity for an enthusiastic and ambitious Level 3 Customer Service apprentice to gain a wide range of skills and experiences which will equip them to further develop a successful future career in Customer Service and/or Higher Education Administration or Management. The … Help Desk Operative is to respond to a high volume of customer enquiries and service requests and to ensure those requests are accurately and correctly accommodated. The role is strongly ‘customer facing’ and the establishment of effective customer relationships is critical to provide an effective service more »

Working as part of the Customer Service department of our Number Plates Division, providing technical support for the full range of printing systems and software. Role This support covers system installations, servicing, customer training and issues resolution alongside the day-to-day customer service activities. … implementation on-site, including patching Take orders via phone or email and process accurately on Sage Consistently observe Sage and CRM processes to maintain customer and service information Work effectively with other departments – accounts, production, and despatch Contribute to day-to-day Customer Service office activities … including taking and processing orders, issuing license activation codes, and fielding remote technical support Training Customer Service Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 Training schedule has yet to be agreed. Details will be made available at a more »

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and … technology. Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving … challenges Understanding the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop more »

Working as part of a small team in an enthusiastic environment, you will be responsible for taking first calls, along with setting up customer services and arranging for solutions to be installed, keeping them up to date all the way through the process. You will need to be understanding … to take on several projects at a time. Role Telephone and Communications Provisioning Speaking with customers on the phone as well as suppliers Telephone customer service Project managing the provision of services with each customer from start to finish Training Customer Service Practitioner Level … maths and English, if required This is the perfect way to gain the experience and confidence you would need to further your career in Customer Service We understand that sometimes office, customer facing environment can be daunting however we will be here to support you fully We more »

team of dedicated IT experts, providing leading technology solutions over the phone, email and remotely to our clients in Devon & Cornwall. The Role juggles customer service and IT knowledge. Role As our successful IT Support Technician, you will become fully integrated within JMV Solutions’ IT Support team. This … is a customer-facing role, providing services to our business clients and liaising with our internal experts to escalate issues in need of more complex solutions. This role is one that juggles customer service with IT know-how, as you’ll be communicating directly with clients every … platform to log and respond to support tickets, keeping accurate and up-to-date records, therefore excellent written and verbal communication skills are key. Customer service and advice for our clients, delivering remote support with a friendly, positive and can-do manner. We foresee this role evolving, developing more »

thirteen countries. Thanks to new investment we are recruiting to help support the company’s growth as well as maintain the high level of service that ASK4 is renowned for. The Client Service department is an essential part of ASK4s growth. The team are responsible for ensuring our … clients have the service they both expect and need. Dealing with a variety of different issues and working across multiple teams to find a fix and successfully resolve any issue, driving client confidence and retention. What you’ll be doing: The Client Service Apprentice role will be varied … the day to day of the role will include: Collecting data and making reports for clients Service Improvement Plans Client Escalation Management Preparing materials for presentations Training Your full role and responsibilities will be set out by your employer. ASK4 will provide you with all of the on-the more »

using MS Office and bespoke software, data entry, taking enquiries and some general office administration duties. Role Inputting bookings into a system Dealing with customer on telephone and face to face Emailing suppliers and dealing with shipping customer services Working with customers to resolve any issues Answer and … find solutions to complaints Give advice to other service providers General administration, to include emails, market research and Word/Excel packages Data entry Training Level 2 Customer Service Practitioner Apprenticeship Standard award Functional Skills maths and English (if required) All training will be on the job … and support will be in place via Juniper Skills coaches A full-time position is available upon timely completion of apprenticeship Apprenticeship Standard Customer service practitioner (level 2) Training Provider JUNIPER TRAINING LIMITED Working Week Monday - Friday, 9.00am - 5.00pm 1 hour (unpaid) for lunch. Expected Duration 12 Months more »

identifying, sourcing and ordering parts. Role Safe storage of parts Handling, storing receiving stock, payments, procedures, identifying, sourcing and ordering parts Monitoring and solving customer problems/enquiries and processing customer’s orders The Parts Advisor Apprentice will be working with both customers and workshop staff, over the … face, using computerised stock management systems and parts identification programme – ECAT A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service Training Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks … training includes: Visiting the HFA academy VRQ in the parts industry Visited in House once every 28 days by the skills coach Level 2 Customer Service Practitioner standard qualification A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities more »

The apprentice will assist patients in accessing appropriate services or health professionals, delivering excellent customer service. They will provide friendly assistance to the practice team, patients and visitors in person, online and via telephone, and will maintain and implement clinical rotas and appointment configuration within EMIS Web. Role Process … urgent tasks are politely interrupted to pick up the call. Transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service if appropriate. Initiating contact with and responding to, requests from patients, team members and external agencies Process mail (both internal and external) and manage … related documentation and attaching scanned documents to patient’s healthcare records Manage all queries (including administrative queries) efficiently and professionally maintaining high standards of customer service. Support all clinical staff with general tasks as requested. Complete opening and closing procedures in accordance with the duty rota. Maintain a clean more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction, in addition to representing the brand by providing Information. Role Completing product presentations. Test-drives and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment Advising customers on electric car ownership including EV Grants Recognising and Dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … Customer service specialist Level 3 Sales Qualification, (City and Guilds Level 2 Certificates in principles of sales) Emergency first aid at work Understanding electric vehicles Advanced electrification Kia Product Knowledge A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The more »

Drive your career forward with this exciting apprenticeship opportunity. Our Service Technicians/Mechanics are involved all aspects of maintenance and repair from routine servicing to complex diagnostics and repairs to our customers vehicles. Role The Service department is vital to the success of our business. From right … first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties … parts and systems to ensure correct working. Following checklists to ensure all critical parts of vehicles are examined. Carrying out bumper to bumper overview, service, and inspection. Maintenance of electronic systems including on- board entertainment systems. Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and more »

appoint an enthusiastic hard hard-working and highly motivated Business administration assistant. To be responsible for providing efficient and effective administrative and/or customer service support to respond to service-specific needs Role To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including: - Postal duties Undertaking reception duties Photocopying and collating documents Taking telephone messages Inputting data onto computer systems e.g. SIMS, Eduspot Using IT packages for word processing, spreadsheet and database applications Dealing with customer requirements in a courteous … Closing Date Wednesday, 12th June 2024 Start Date Monday, 9th September 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Creative Qualifications Maths & English GCSE or equivalent, grade 4 and above (Desired) About the Employer St more »

desktop applications, software/business applications etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT related service requests Strong communicator in providing detailed written responses to people … s requests, as well as clear articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording … requirements and is up to date Act as customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training Velocity more »

surrounding areas, fitting showroom displays and servicing our products in end users homes. Role Installation and inspection of displays in retailer showrooms, building on customer relationships Assess and repair damaged or faulty shower enclosures/screens in both customer homes and bathroom showrooms Carry out saleable services to … Telephone responses to aid and advise customers over the telephone - troubleshooting To be able to handle difficult conversations whilst remaining professional Liaise with the customer service team – updates to visits Maintaining recognised van stock To represent the company in a professional and competent manner Promote Lakes with every … service visit Training Full in house training provided towards the successful completion of the Level 2 Furniture Manufacturer standard qualification under the Fitted Furniture Installer pathway. Includes maths and English Functional Skills at Level 2 if applicable. Delivery method of training to be confirmed. Fully trained member of the more »

an exciting opportunity for you to drive your career forward. As a Parts Assistant Apprentice you'll be responsible for delivering a first-class customer service experience. Daily tasks include serving trade and retail customers, identifying parts to meet customer requirements, providing technical advice and processing orders. … an ordered stock room and finding parts from stock Raising invoices for parts sold Liaising with other members of staff Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work We are looking for an enthusiastic, hardworking individual to join our … embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Customers may include members of the public, service departments of retailers, and garages. Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location. As more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing Information. Role Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment. Advising customers on electric car ownership including EV Grants Recognising and Dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … Customer Service Specialist Level 3 Sales Qualification (City and Guilds Level 2 Certificates in principles of sales) Emergency first aid at work Understanding electric vehicles Advanced electrification Kia Product Knowledge Delivery method and location of training to be confirmed A full-time career within the automotive industry, with more »

expert training team at Baltic Apprenticeships. A Typical Day in the Job: Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable. Provide best practice recommendations and answer … an extra holiday! Pension scheme Table tennis and pool table in the office Regular team social events Desired Qualities, Skills and Knowledge: Be highly customer focused and able to provide excellent customer service. Be excited by new cutting edge technology and have a drive for learning. Excellent written more »

lies at the core of Yorkshire Staffing's ethos. They maintain transparent and open lines of communication with clients, ensuring consistency and quality of service delivery. Customer service is paramount, with honesty, reliability, and community-centric values driving their commitment to exceptional service. Trust is a cornerstone more »

The Health Informatics Service are looking for two technical apprentices to work in the IT Operations Department. The department has 6 teams supporting Desktop, Server, Networks, Telephony, Cyber Security and Service Desk. The role will be to support the IT Operations teams in all aspects of service delivery. Role JOB PURPOSE To support the IT Operations teams in all aspects of relevant service delivery. To assist in maintaining a high standard of customer service to the South Devon Health Community. To support the IT Operations teams in the day to day running and … the role. Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates. Participate in monitoring IT Service Desk requests. Dealing with telephone calls and enquiries efficiently in a polite and professional manner. Prioritise own more »

lies at the core of Yorkshire Staffing's ethos. They maintain transparent and open lines of communication with clients, ensuring consistency and quality of service delivery. Customer service is paramount, with honesty, reliability, and community-centric values driving their commitment to exceptional service. Trust is a cornerstone more »

demo’s of the system for the Solutions Expert. Role As part of Dashing’s drive to bring their transformational offer to a new customer base, the need has arisen for a dedicated New Business Sales person to support their sales activity. You will become an integral part of … leads to be passed on to the Solutions team. Answering potential customers' questions and coordinating additional information as required. Keeping up with product and service information and updates. Creating and maintaining the CRM with current and potential customers and opportunities. Producing sales documentation and reports as required. Market research … customer base for competitors). Assisting in the creation of new marketing content based on feedback of sales calls. Act in a positive and constructive way to help develop and maintain the company brand. Training Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to more »

the Dept of Education statutory census returns including other admin tasks. Role To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including: Processing data from different systems and sources Inputting data onto computer systems Using … General office administration duties Servicing meetings and greeting visitors Assisting in organising and servicing events Using e-mail to distribute global messages Dealing with customer requirements in a courteous and professional manner, taking advice from the Line Manager when appropriate Support out of hours events with team members Attending … Closing Date Wednesday, 12th June 2024 Start Date Monday, 9th September 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Creative Qualifications 5 GCSES's including Maths & English GCSE or equivalent, grade 4 and above (Essential more »

with the solutions they need to grow stronger and smarter. Our proven track record of expertise and experience combined with our drive for exceptional customer service speaks for itself with the range of clients we look after across many different sectors. Our drive to build deep relationships and more »

for the department manager regarding status of project. Key responsibilities to include: Report creation, team formation, and launch of investigations. Provide support to the customer service teams with reference Field Changes. 8D meeting cadence and facilitation. Practical problem solving. Adopt and drive/be an advocate of Zero … Non-Conformance Management System as follows: Generate product quality performance indicators - KPI’s. Problem solving activities by establishing clear problem definition, root cause analysis, customer protection and corrective and preventative action. Support investigations into customer reported quality concerns. Where necessary, interface with the Engineering, Procurement, Design and Assembly … Positions Available 1 Closing Date Monday, 3rd June 2024 Start Date Monday, 2nd September 2024 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Team working Initiative Qualifications English GCSE or equivalent, grade 4/C or above (Essential) Maths GCSE or equivalent more »

opportunities to be involved with other aspects of the business and cross-functional team projects are a regular occurrence. Role Ensuring ‘Best in Class’ customer service is provided to all internal and external customers. Supporting the QA department in the effective and timely resolution of customer complaints … and returns. Dealing directly with customer enquiries relating to outstanding investigations and product compliance. Processing the non-conformance reports and functioning the disposition of parts promptly. Liaising with suppliers on outstanding investigations and other quality-related requests. Liaising internally with relevant personnel, as appropriate. Generating and coordinating the completion more »