1 to 25 of 661 Customer Service Jobs in the North of England

us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be … brilliant for customers, every single day. What youll be doing You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support … is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment ● Knowledge of Fraud and Investigation ● Aware of Insurance Principles & Practice ● Excellent customer service and stakeholder management skills ● Excellent interpersonal skills ● Ability to work to deadlines and agreed SLAs ● Experience of mentoring and coaching others ● The more »

University of Leeds. If you thrive in a fast-paced office environment, possess outstanding communication skills, and have a knack for providing top-notch customer service, we want to hear from you! You will be the first point of contact for those visiting the IT Services departm... APCT1 more »

You must be able to work independently and to deadlines within a busy yet friendly team and demonstrate good communication skills and have excellent customer service. Using Sage 50 Payroll, your duties will include processing payrolls for all types of different companies and sizes on a weekly, fortnightly, four more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities · Day-to-day delivery of full installation of AV, lighting, and automation technologies · Attending customer premises to establish reported fault and a prompt restore service · Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits · Proactively building close working relationships with your team and customers enabling best service · Identify potential improvements and feed back to customer and sales · Timely and accurate reporting and feedback of installation and service work more »

Windows Server, and the Microsoft Office Suite Evidence of knowledge and proficiency with administration and maintenance of relational databases used by supported applications Excellent customer service skills are an absolute necessity – you will interact with stakeholders at all levels across the organisation and should feel confident in offering more »

Stakeholders: As a key point of contact within the team, you will field inquiries and address concerns from various internal stakeholders, including subject specialists, customer services, and management. Your prompt and effective responses will help ensure smooth operations and stakeholder satisfaction. • Maintaining Qualifications and Updating Criteria: Continuous improvement is more »

be responsible for managing key accounts, providing technical support to customers, and driving sales growth. You will collaborate closely with the sales team and customer service representatives to ensure exceptional service and support throughout the sales process. This role requires excellent communication and presentation skills, as well … Yorkshire and Northwest Ideal Location: Around Leeds, Sheffield, Huddersfield. Key Accountabilities Be proactive, focused and driven to meet sales targets. Understand, interpret and manage customer requirements with the confidence to negotiate and close sales. Communicate and build repour effectively with our client’s customers. Provide pre-sales and after … sales technical assistance, sharing your knowledge of cutting tools, conducting technical presentations and demonstrating how a cutting tool will meet customer needs. Document cost saving activity and daily use/updating of the CRM system Work with our talented product team to create custom-made products for our customers. more »

Generation, one of Europe’s largest renewable energy investors, and are powered by 100% deep green energy. We have a uniquely community-led and customer-first approach to creating and managing high-usage, design-led and fully funded-EV charging solutions that add value to your organisation or site. … the chargers work - our network currently has a 99.6% uptime/availability record. Our employee owned business is built on commitment, trust and brilliant customer service. We love working with local people and are passionate about making a positive contribution to the communities we serve. Job Profile: The Senior more »

Escalating complex issues to the appropriate team members when necessary. Documenting all interactions and solutions in our ticketing system for future reference. Providing excellent customer service and ensuring client satisfaction with every interaction. Requirements: Passion for technology and a desire to learn and grow in the tech industry. … abilities and a knack for troubleshooting technical issues. Ability to work efficiently both independently and as part of a team. Previous experience in a customer service or technical support role is a plus but not required. If you're ready to jumpstart your career in the tech industry more »

PM, onsite. Salary: Up to £28,000 upon completion of PowerBI qualifications. What You'll Gain: Learning Culture: Access to a subscription service for continuous learning and skill expansion. Career Growth: Opportunities for personal and professional development in line with the company's rapid expansion. Dynamic Environment: Collaborate with … company reports. Facilitate smooth client onboarding processes. Configure and operate the order processing system (Mintsoft) for new and existing clients. Set up clients with customer service software systems, infrastructure, and hardware. Ideal Candidate Profile: Excellent communication and interpersonal skills. Proficiency in contacting customers via Microsoft Teams, phone, and more »

Basis. What you'll need to succeed Candidates wishing to apply must be able to demonstrate proven experience in the following key areas: Exceptional Customer Service Technical experience on a busy Service Desk (minimum 2 years) Working in large scale, multi-site environments Experience working to and more »

insight which supports the fundraising team’s plans. Is this role for you? Ideally, you will have experience of working in a supporter or customer service environment. Experience of working with a CRM database (preferably Raiser’s Edge) to manage supporter or customer information. You will be more »

Bonus · Contribution Pension Scheme 5% contribution · Cycle to Work Scheme . Hybrid working options Duties: Maximise profit through the effective sales proposition by driving customer satisfaction Build and maintain relationships to ensure that all technically and commercial solutions are achieved. Work with the customer and the business to … to provide and offer guidance to customers and clients. Gather and maintain a level of knowledge of general engineering, automation solutions, of projects and customer satisfaction Ensure financial controls are established in line with the budget. Maintain accurate records of all target accounts, opportunities, quotes, project etc. To keep … developments identifying any future opportunities or threats. Undertake additional responsibilities and tasks as required. To establish, grow and market the sales proposition, ensuring that customer expectations are met. Requirements Cooperate with both internal and external stakeholders. Have strong organisational skills, time management and presentation skills. Strong commercial awareness with more »

customers’ main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails Develop knowledge and understanding of customers Field customer inquiries to the relevant department Liaise with different departments within the company Report any customer concerns to the team leader or manager Desirable … experience/characteristics: Knowledge of effective customer service Technical knowledge of current information technology Exceptional interpersonal skills Proven strong analytical, problem-solving, logical thinking, and decision-making skills Experience with database use (preferably SQL Server) Experience using and supporting Windows OS Experience dealing with customers face-to-face more »

technical conduit The successful candidate will work on several key projects, whilst this organisation goes through some key projects to increase the level of customer service available. This organisation has fantastic L&D opportunities and has upskilled employees in every role they offer. There is an opportunity here more »

Exciting Opportunity: Become the Customer Support Team Lead Join Our Visionary Team at a Leading Legal Tech Solutions Provider Position: Permanent Salary: £40,000 Location: Huddersfield Pattern: 3 Months onsite, then Hybrid Our client, a trailblazer in providing cutting-edge legal tech solutions to law firms across the UK … is seeking a Customer Support Team Lead. With innovative software, they enhance clients' access to crucial data, enabling better decision-making and improved performance. Their commitment to excellence is shown through their unparalleled customer retention rate and exceptional customer support service. As they continue to grow, they … re looking for a dynamic Customer Support Team Lead to maintain their reputation for industry-leading customer service. Role Summary As the Customer Support Team Lead, you will play a pivotal role in enhancing the customer support experience. You will oversee the dedicated Customer Support more »

continuing to shape our offering. Our Relationship Manager team was formed in 2022 and continues to grow with the Bank at pace. Providing every customer who opens an account with us with a Relationship Manager, to work alongside them and provide outstanding service, is core to our strategy. … In addition to providing outstanding service, our Relationship Managers build deep levels of understanding and trust with their customers, and get to understand their ambitions, goals and motivations. Allica Relationship Managers support their customers through the provision of appropriate Allica Bank products including Business Current Accounts, Savings Accounts, Commercial … expected to be highly active and visible in business groups and with professionals. Win, Build and Relationship Manage a portfolio of SME customers, understanding customer’s needs and business aspirations, and looking for opportunities to support them via Allica Bank products and services and through your external network. Originating more »

Generation, one of Europe’s largest renewable energy investors, and are powered by 100% deep green energy. We have a uniquely community-led and customer-first approach to creating and managing high-usage, design-led and fully funded-EV charging solutions that add value to your organisation or site. … the chargers work - our network currently has a 99.6% uptime/availability record. Our employee owned business is built on commitment, trust and brilliant customer service. We love working with local people and are passionate about making a positive contribution to the communities we serve. Job Profile Be.EV is more »

support, ensuring processes and documentation are updated as well as using a variety of technical skills, including SQL and Excel, to deliver strong professional service to customers. Key roles and responsibilities: Delivering payroll software solutions to customers Providing training, both internally and externally, and perform testing on Heywood’s … new payroll product modules as required Providing 3rd line support to our Service Desk team on an ad hoc basis Working with software developers to maintain and enhance our product Producing high quality documentation – including Payroll Implementation Studies Producing test plans and assisting with release readiness testing Documenting and … guidance to junior team members Payroll Consultants work collaboratively with customers throughout the full payroll implementation lifecycle, from initial payroll study through to full customer payroll implementation, training and post-implementation support throughout the project. About Us Heywood combines a passion for software with Agile methodologies to create modern more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our client during a … period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level … agreements and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company more »

Job Title - Technical Support Adviser 1st Line IT Reports to - Service Desk Team Leader Salary - Starting from £24,000+ DOE Location - This position can be based from any Focus Group office across the UK: Shoreham/Exeter/Manchester/Derby/Glasgow/Melrose/Inverness Established in … are now recruiting for a Technical Support Adviser 1st Line IT. As part of this team, you will provide 1st line support and excellent customer service in the areas of; IT, including Office 365, Windows Server, Desktop Support, Networking, and Wireless Systems. Principal Responsibilities/Duties • Manage tickets … meet any agreed personal call targets. • To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking. more »

customers the freedom and assurance they need, we've made sure growth is a given - professionally and personally - so our colleagues can thrive. The Service Now Systems Specialist ensures the proper functioning of applications - especially ServiceNow ITSM - used by Charterhouse. You will need to co-ordinate with business analysts … in London or Liverpool and at home. Requirements Perform regular reviews of data held in applications to identify inconsistencies, duplicates or quality issues within Service Now and CRM. Perform application health checks, raising concerns to IT support as appropriate Ensure systems configurations within Service Now are fulfilled and … changes (e.g. starters, leavers) are catered for on the system and licence allocations updated accordingly Ensure users are trained appropriately in using CRM and Service Now applications, including creating/maintaining training materials Work remotely (on a hybrid basis) and support remote users where applicable Create and modify reports more »

than OEM supply chains and price negotiations to improve the business cost position in the market place. 6. Develop and maintain supplier relationships. Preserve customer service standards when navigating complex situations. Regularly look for common ground and encourage collaborations among team members. 7. May requires limited travel. Education … equipment replacement parts business and/or automotive related replacement parts business preferred · Experience working in Enterprise Resource Planning System a plus · Aviation Ground Service Equipment experience a plus · Global industrial and/or automotive experience a plus · Tire experience is a plus · Ability to thrive in high volume more »

high-value and complex matters with confidence. Strategic Litigation : Identify cases ripe for early litigation—those with high prospects of success and low risk. Service Excellence : We’re all about consistently high levels of service. You’ll be a key player in delivering just that. Collaboration : Work closely with … colleagues to ensure seamless service delivery. Data Accuracy : Your meticulous data input will keep things running smoothly. Client Interaction : Engage and communicate with our valued clients. Mentoring and Expertise : Be the go-to technical reference point for your team members. Working Hours: 35 hours per week Monday to Friday … quantum assessment to liability investigation and settlement negotiation, you’ve seen it all. Tech Savvy : Microsoft Word, Excel, and email are your trusty companions. Customer Service : You know how to make clients feel heard. Attention to Detail : Nothing escapes your eagle eyes. Negotiation and Communication : You’re a more »

Finance Lender of the Year. Role Desc r iption To support the execution of the Banks Introducer strategy and deliver a professional relationship management service to commercial finance brokers, prospective customers and existing customers providing an exemplary level of service and maximizing value. Principal Accountabilities Building and relationship … for day-to-day management of the relationships. Reviewing, encouraging, managing, and progressing applications from Introducers from initial enquiry through to completion. Owning the customer service to always ensure excellent service for Introducers, prospective customers, and customers. Work closely and collaboratively with all areas of the Bank … to ensure a seamless and professional service is always provided. Promoting the Banks culture and values. Supporting lending applications in line with Allica’s Credit Policy and Credit Appetite. Compliance with all mandatory policies. Being a positive contributor to Allica’s culture, and always promoting our values of Straightforward more »