1 to 25 of 92 Customer Service Jobs in the North East

PM, onsite. Salary: Up to £28,000 upon completion of PowerBI qualifications. What You'll Gain: Learning Culture: Access to a subscription service for continuous learning and skill expansion. Career Growth: Opportunities for personal and professional development in line with the company's rapid expansion. Dynamic Environment: Collaborate with … company reports. Facilitate smooth client onboarding processes. Configure and operate the order processing system (Mintsoft) for new and existing clients. Set up clients with customer service software systems, infrastructure, and hardware. Ideal Candidate Profile: Excellent communication and interpersonal skills. Proficiency in contacting customers via Microsoft Teams, phone, and more »

insight which supports the fundraising team’s plans. Is this role for you? Ideally, you will have experience of working in a supporter or customer service environment. Experience of working with a CRM database (preferably Raiser’s Edge) to manage supporter or customer information. You will be more »

continuing to shape our offering. Our Relationship Manager team was formed in 2022 and continues to grow with the Bank at pace. Providing every customer who opens an account with us with a Relationship Manager, to work alongside them and provide outstanding service, is core to our strategy. … In addition to providing outstanding service, our Relationship Managers build deep levels of understanding and trust with their customers, and get to understand their ambitions, goals and motivations. Allica Relationship Managers support their customers through the provision of appropriate Allica Bank products including Business Current Accounts, Savings Accounts, Commercial … expected to be highly active and visible in business groups and with professionals. Win, Build and Relationship Manage a portfolio of SME customers, understanding customer’s needs and business aspirations, and looking for opportunities to support them via Allica Bank products and services and through your external network. Originating more »

IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear more »

customers via email and telephone. Access Control Technical Support Engineer Position Overview Provide technical support and troubleshooting assistance via telephone and email to resolve customer and partner issues. Technical Support providing technical advice to external customers, internal and external staff. Technical Files maintaining technical and drawing files on products … practices within the Company Access Control Technical Support Engineer Position Requirements 3+ years experience using access controls in a similar company/position Excellent customer service Working knowledge of Microsoft office Access Control Technical Support Engineer Position Remuneration Salary: £30,000- £40,000 ( potential negotiation DOE) Working hours … 45am - 5:15pm Holiday package: 22 days + 8BH Remote working Private Healthcare Cash Plan for health Pension Training Death in service Bonus Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based more »

customers via email and telephone. Access Control Technical Support Engineer Position Overview Provide technical support and troubleshooting assistance via telephone and email to resolve customer and partner issues. Technical Support providing technical advice to external customers, internal and external staff. Technical Files maintaining technical and drawing files on products … practices within the Company Access Control Technical Support Engineer Position Requirements 3+ years experience using access controls in a similar company/position Excellent customer service Working knowledge of Microsoft office Access Control Technical Support Engineer Position Remuneration Salary: £30,000- £40,000 ( potential negotiation DOE) Working hours … 45am - 5:15pm Holiday package: 22 days + 8BH Remote working Private Healthcare Cash Plan for health Pension Training Death in service Bonus Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based more »

PPE, uniform, PDA all provided Full training and support provided from day-one Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, if you meet your weekly working hours. … installing gas and electric meters. Full valid driving license with maximum 6 penalty points. Previous MOCOPA authorisation required. Safety-conscious with a focus on customer service Understanding customers' circumstances and helping them agree an appropriate solution to resolve their debt. Excellent verbal communication and negotiation skills If you more »

Internal Account Executive Accessible Washrooms Industry Sector: Accessible Washrooms, Washroom Design, Grab Rails & Fittings, Plumbers & Heating Merchants and Builders Merchants, Sales, Estimator, Business Development, Customer Service, Data Input, Order Processor, Order Processing, Quotations, Quotes, Account Manager, Internal Account Manager, Internal Sales, Account Management, Customer Service Advisor … Customer Service Executive Office based: Teesside Remuneration: £25,000 + Company performance bonus Benefits: Comprehensive benefits package The role of the Internal Account Executive Accessible Washrooms will involve: Account Management position, selling our clients manufactured range of functional and practical adapted bathroom equipment and accessories (products such as … to incoming sales enquiries via telephone and email Building and developing strong, long lasting relationships with customers and clients Provide an exceptional level of customer service, encouraging repeat business Identify sales opportunities and cross-sell/up-sell where appropriate You will inherit around 400 trade accounts, both more »

We are looking for a skilled engineer to join our team in Alnwick. As a service engineer with Scot JCB you will visit a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard. This is … phone or tablet Submitting daily timesheets and job cards Accurately ordering your parts and working closely with the parts department Working closely with the service supervisor Helping to train and mentor apprentice engineers Carrying out inspections and repairs of machines at our depot as required - in conformance with manufacturers … engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment The ability to prioritise tasks and work well in a busy environment Great customer service skills and the ability to build rapport with our customers Good IT skills A flexible and positive outlook with an outgoing approach more »

to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing … will play a key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide … guidance on how to improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering more »

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst delivering excellent customer … . This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties for … services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen, free parking more »

or Practitioner Level Design qualification What we offer: 25 days holiday Enhanced Maternity, Adoption and Paternity leave Access to employee assistance programmes Online GP Service, 24 hours a day, 365 days a year Discounts with national retailers Eye care vouchers Mobile Phone Discounts Reward & Recognition Scheme At Morrison Data … leading metering services business - and were still growing, with some exciting times ahead! As an award-winning business, we pride ourselves on our diligence, customer service and expertise. Were constantly evolving our services, introducing innovative solutions, and using our core capabilities to be at the forefront of the more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

of the Collection and Delivery Manager is to lead and manage the collections and deliveries in an efficient manner that ensures we deliver Great service to our Customers every time. The Collection and Delivery Manager is also responsible for the effective management of all service delivery partners and … PAYE drivers ensuring high quality performance is delivered. Key to this the Collection and Delivery Manager is to manage the Service Centre and its satellites (if applicable) in the day to day collection and delivery network. Essential Criteria: Proven record of delivering great service to Customers and managing … on-going Customer relationships. Experience of managing a diverse workforce including sub- contractors, self- employed drivers and PAYE drivers. Experience of managing direct cost budget. Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base. Always maintain a calm and rational presence, even when in more »

Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

on a well established hospital contract. Working alongside the maintenance team, you will manage the projects side of the contract, working closely with the customer to price and deliver works, utilising and managing subcontractors for delivery. The Role Act as Project Manager to the Contract client and relevant groups … variation P+L keeping to budgets and maximising efficiency and profits where possible. Produce accurate management reports, data and forecasts as required. Carry out regular service delivery audits. Completing pricing and tender documentation. Produce work specification documents including drawing. Ensure effective working relationship with the Head of Projects to ensure … excellent customer service is provided to our client and customers. Work on project pipelines amounting to over £3.5M Qualifications & Experience Demonstrable experience in a Small works/Lifecycle PM role on an hospital contract Ability to manage multiple project workflows Good report writing skills. Good operational and communication more »

Good use and understanding of Microsoft Office products with specific focus on Outlook, Teams, Word and Excel Good written and verbal communication skills Good customer service skills - on both telephone and email Planning and organisation skills - ability to manage workload to meet deadlines Ability to use own initiative more »

Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »

Baltic Apprenticeships are excited to be working alongside our clients who deliver competitive advantage by prioritising exceptional customer service and sales support, utilising cutting-edge technology and operational innovation. As an IT Deskside Support Apprentice, you will work closely with their experienced IT team to provide technical support … expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide IT support services to their workforce, ensuring a high level of customer service Take ownership of reported IT problems, diagnose issues, and process incidents through an incident management system Provide hardware and application support for more »

Baltic Apprenticeships are excited to be working alongside our clients who deliver competitive advantage by prioritising exceptional customer service and sales support, utilising cutting-edge technology and operational innovation. As an IT Deskside Support Apprentice, you will work closely with their experienced IT team to provide technical support … expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide IT support services to their workforce, ensuring a high level of customer service Take ownership of reported IT problems, diagnose issues, and process incidents through an incident management system Provide hardware and application support for more »

for your hard work, you will receive : a competitive salary depending on your qualifications & experience, enhanced holiday entitlement increasing with good attendance & length of service, free on site parking, cycle to work scheme, 24hrs employee support program, Company pension and the chance to be part of a family business … in the production of timely & accurate quotations to customers. Continuously review workload throughout the day to ensure efficiency of quotes produced taking into account customer priority lists. Review work in progress raising any anomalies or queries with Commercial Manager, Estimating Team, Customer Services or Sales to ensure best … policies and procedures (see attached ISM document). Performance Indicators/Targets: Consistent attainment of agreed estimating targets within given timescales. All estimates meet customer & company specified requirements and quality standards. To work as part of the estimating team ensure the company goals are met. To demonstrate a flexible more »

detail and accuracy - You have an excellent understanding of Telephony solutions - You are orgainised, able to work to deadlines and prioritise workload - You have customer service experience What you'll be busy doing: - Project manage the smooth delivery of Onecom products and services to customers including, but not … Leased Lines; -Hosted Telephony Solutions -On-Site Telephony (PBX) Systems. - Lead on projects, manage the process and provide weekly reporting via calls with the customer and our suppliers - Understanding the solution and process bespoke to the customer - Act as the single point of contact during the delivery process … and ensure high levels of customer satisfaction are maintained - Manage the on-boarding of new customers in-line with the internal company processes and procedures - Provide regular communication, support and project status reports to customers via email and telephone - Provide support to Project Delivery Managers - Management and provision of more »

and maintaining telecoms equipment and solutions on behalf of the Engineering Team at Onecom to the highest standard. The UC Engineer works on the Service Desk, advising customers on general queries and remotely diagnosing faults through to resolution and attending customer sites to rectify any faults that cannot … time - You have experience in working with ISDN, SIP and diagnostic tools - You demonstrate a positive “can-do” attitude - You have a passionate for customer service - You have working knowledge of networking technologies What you'll be busy doing: - Attend customer sites throughout the UK to carry … Use of supplier portals to raise and escalate customers' support queries through to completion - Maintain and update all relevant installation and maintenance documentation and service support tickets - Deal with any technical escalations that are passed over from a Service Desk Engineer and manage outstanding service issues through more »

to our clients. We are a kind, caring, and passionate team of people who value hard work, dedication to finding solutions and delivering exceptional customer satisfaction. We believe in the power of collaboration, personal growth and continuous learning to ensure were keeping ahead of the click and creating work … in project execution and delivery. Implement best practices and lessons learned into future projects. Client Satisfaction : Ensure high levels of client satisfaction through excellent service delivery, prompt issue resolution, and proactive engagement. Knowledge & Experience To be successful in this role you will possess the following: Essential This role is … software development methodologies. Innovative Thinking : Creativity and the ability to think outside the box in proposing solutions and improvements to project processes and outcomes. Customer Service Orientation : A strong focus on client satisfaction, with the ability to build and maintain positive relationships with clients and ensure their needs more »

providers, housebuilders, local authorities, and housing associations. Develop strong, long-term relationships with clients, understanding their unique needs and exceeding their expectations. Deliver exceptional customer service, ensuring a smooth buying experience and fostering brand loyalty. Achieve and exceed ambitious sales targets through effective account management strategies. Identify new … communication, interpersonal, and negotiation skills. The ability to build strong, trusting relationships with clients at all levels. Strong understanding of the trade sector, including customer needs and buying behaviours. A self-motivated, ambitious, and results-oriented approach. We offer a competitive compensation package, including: Salary of circa more »