1 to 25 of 408 Permanent Customer Service Jobs in the Midlands

Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates … seamless recruitment process. This role requires excellent communication skills, a client-focused mindset, and the ability to handle multiple tasks efficiently. **Key Responsibilities:** 1. **Customer Service:** - Serve as the primary point of contact for clients and candidates, providing outstanding support via phone, email, and live chat. - Address inquiries … Candidate Relationship Management:** - Build and maintain strong relationships with clients and candidates to understand their needs and expectations. - Gather and analyze feedback to improve service delivery and customer satisfaction. - Proactively reach out to clients and candidates to provide updates and gather insights. 4. **Administrative Duties:** - Prepare and maintain more »

Customer Service Administrator/Repairs Administration Officer with experience in a customer service setting, excellent communication skills and a high level of IT literacy to include knowledge of databases and precision in data recording is required for a well-established housing association based in Evesham, Worcestershire … holder will be required to work on a rota basis between these hours JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Administrator/Repairs Administration Officer with experience in a customer service setting, excellent communication skills and a high level of … IT literacy to include knowledge of databases and precision in data recording. Working as a Customer Service Administrator/Repairs Administration Officer you will play a vital role in managing, diagnosing and effectively processing maintenance and day-to-day repair requests from tenants. As a Customer Service more »

Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows, Customer Service Manager, Customer Service, Order Processor, Aftersales Coordinator, Aftersales Location: Corby Remuneration: £25,000 - £28,000 Benefits: Comprehensive Benefits Package The … range of uPVC, aluminium, timber and alu-clad windows and doors direct to trade customers Youll be the first point of contact for all customer enquiries after the sales process Provide aftercare support for customers, fielding any enquiries in respect of product issues, technical support and anything else Ensure … an exceptional standard of customer service at all times Resolving all customer queries and complaints in a timely, professional manner Liaise internally with: area sales managers, transport, factory etc. The ideal applicant will be Aftersales Coordinator - Windows & Doors with: Must have customer service/aftersales more »

Aftersales Service Coordinator Company Overview: Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty. Job Summary: We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join … our team. The ideal candidate will be responsible for managing and improving the after-sales process, ensuring high levels of customer satisfaction and efficient resolution of service issues. Key Responsibilities: Customer Interaction : Handle customer inquiries and complaints regarding after-sales service in a timely and … empathetic manner. Process Coordination : Oversee the end-to-end service process from customer contact to issue resolution. Ensure that all service actions are logged and tracked in the system. Documentation Management : Prepare and manage necessary documentation related to customer service actions, including service reports more »

Role: IT Customer Service Coordinator Salary £23k-£26k Depending on Experience Location Mansfield Hours - Working shifts on a rota basis from 6am - 10pm (1 in 3 weekends) We are looking for a IT Customer Sservice Coordinator for a busy Mansfield based organisation. Working in a fast paced … call to completion Updating the client on progress and timescales Logging and recording all issues Assigning calls to engineers and 3rd parties Providing excellent customer service Creating standard documentation on problem resolution and fixes The ideal candidate for the IT Customer Service Coordinator role will have … Experience within a fast faced customer service role Ability to work on their own, as part of a team, and under pressure Good time management and ability to prioritise An interest in problem-solving with hardware, operating systems, and software packages Excellent communication skills, both written and verbal more »

Were looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. Youll join a team that … in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a supportive environment. In ESS youll get given every opportunity … to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who love to give great customer service. We ensure youre rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to more »

any adjustments to assist you in applying for this role, please contact the email associated with this advert We are looking for an exceptional Customer Service Representative to join our Head Office team to provide a consistently effective, efficient and highly professional customer service to all … and external customers on mortgage related activities. You will provide excellent telephony support directly to our mortgage customers therefore great communication skills, first class customer service and the ability to work in a fast-paced environment is key for this role! You will join an open and inclusive … for driven and enthusiastic team members who want to be part of something brilliant!! Heres a taste of what youll be doing as a Customer Service Representative - We are looking for positive and engaging team members to support our customers by delivering an exceptional customer experience by more »

Service Delivery Coordinator Location: Bilsthorpe, Newark, NG22 8UA, UK Salary: Competitive + Benefits Contract: Permanent Contract Hours: Part time - 20 hours per week Service Delivery Coordinator - Benefits: A competitive salary in a growing company committed to our people. 29 days holiday incl. bank holidays. Holidays increase with length … cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role: To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator more »

The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on … service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support with contract management to ensure the more »

FRENCH SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £29,000 PER ANNUM People Solutions are hiring a French Speaking Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! The successful applicant will need to speak fluent French as … salary Generous contributory pension scheme Day to Day Duties Manage and respond to incoming calls, emails, and online chats Strive to deliver world class customer service Develop technical and product knowledge Manage customer order portals, pricing updates and export administration Essential Skills Fluency in spoken and written … Nationals who speak French as their first language Assisting French Nationals with the ordering of our client's products Experience in a telephone-based customer service role Excellent communication skills with a calm, composed manner with a positive, ‘will-do' attitude Customer Relationship/customer account more »

Customer Service Specialist (Engineering/Technical) £26,000 - £33,000 + Industry Training + Career Progression + 29 Days Holiday Office based, commutable from Malvern, Tewksbury, Worcester, Herefordshire, Pershore, Ledbury, Evesham and surrounding areas Are you a highly organised individual that thrives off building relationships with customers looking … Supervisor all whilst having a great work life balance and bonus to increase your earnings? This is a great opportunity for someone who is customer service focussed that wants to continue their career in a close knit team and be heavily trained with great career prospects. This company … excel and further themselves. The Role: *Office based Monday to Friday, 40 hours per week *Providing Phone support to customers and offering a brilliant service *Lots of training and future career progression The Person: *Customer service focused background *looking for a long term career based role Reference more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals, demonstrations and … proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals, demonstrations and … proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

This position leads the end-to-end development of high-value accounts, as well as the share gain for substantial opportunities within the existing customer base, while delivering excellent customer service to encourage repeat business. THE ROLE The Technical Sales Account Manager will deal with enquiries for … new opportunities. Proactively build the new business pipeline by following up on market generated leads and literature requests. Co-ordinate actions needed to solve customer QCD (quality, cost, delivery) problems to maintain soundly based business relationships and maximise sales opportunities. Qualify new prospects then manage the handover stage for … the Sales Engineer providing support to them through to close. Monitor, report on market and competitor activities. Gather customer feedback and share with the field sales and marketing teams to ensure a focused and dynamic level of customer service and learn about the market. Build professional relationships more »

client based in Kettering. Our client has a global product and a world class reputation within their industry. Youll work in our clients small Service Desk team their I.T Support staff. This role is a Customer Service role within an I.T First Line Support capacity. Youll be … field based colleagues with their handheld device, supporting them with any software issues. Youll troubleshoot and provide resolution support. If youre looking for a Customer Service role with an I.T twist, please apply today! Summary of what youll be doing everyday: Support field based colleagues in all IT … related incidents/service requests via telephone, email, remote desktop. Where possible provide first call resolution for all IT related incidents/service requests. Log all incidents/service requests within companys ticketing system. Own incidents/service requests or escalate to 2nd/3rdline support more »

payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America. At Paynt, we aim to be the preferred acquirer for European payment solution providers. … re seeking talented individuals to join us on our ambitious journey. What We Need We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be … responsible for delivering exceptional service to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services. Your Responsibilities Ensure high customer satisfaction by providing excellent customer service. Be responsible for proactively contacting customers to ensure continued use of more »

This is a fantastic opportunity for a SAP ByDesign Supply Chain Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** Role Info: SAP ByDesign Supply … Client Sites as Required £65,000 per annum Plus Full Benefits Package Permanent - Full Time Reporting to: UK SAP ByDesign Team Lead Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum … as their primary job function. We take care of our customers solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our more »

Customer Service – Desk Operator | Newport | Full Time/Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels … in customer service to join a well-regarded company. Full training will be given on the specialised taxi booking computer system Benefits: Training Provided Company Pension Free car parking Friendly team of professional staff Potential of management position 28 days holiday Potential progression to management Staff discounts Birthdays … a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are more »

Service Coordinator/Engineering Coordinator/Service Administrator required to join a global leading Compressed Air Supplier. Service Coordinator/Engineering Coordinator/Service Administrator shall be responsible to plan and schedule the Service Engineers work, provide service support to the management team, liaise … with customers plus the engineering team. Full product training provided. The successful Service Coordinator/Engineering Coordinator/Service Administrator will ideally have experience working in a coordinator, scheduling, or similar customer service role in engineering. This is a 6-months position that is covering maternity … leave. Package £25,000 Pro rata 30 37.5 Hours a week Pension Additional Benefits Onsite Parking 25 days holiday including Bank Holidays The Service Coordinator/Engineering Coordinator/Service Administrator role This is a 6-months position that is covering maternity leave. Coordinate the work, assignments, and more »

join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role … in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. … buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus more »

provide users support in a Microsoft environment (Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall). The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service … with exposure to supporting a broad range of predominantly Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall. So if you have strong customer service experience, great telephone manner and knowledge of IT maintenance and Security then we can offer you a great chance to move your … to day work. This will involve supporting external clients in their day jobs. WE NEED YOU TO HAVE… Good academic background in IT Excellent customer service skills Excellent telephone manner Some knowledge of Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall. Clear Communication skills TO BE more »

provide users support in a Microsoft environment (Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall). The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service … with exposure to supporting a broad range of predominantly Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall. So if you have strong customer service experience, great telephone manner and knowledge of IT maintenance and Security then we can offer you a great chance to move your … to day work. This will involve supporting external clients in their day jobs. WE NEED YOU TO HAVE… Good academic background in IT Excellent customer service skills Excellent telephone manner Some knowledge of Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall. Clear Communication skills TO BE more »

Natural Stone & Porcelain Flooring Industry Sector: Floor & Wall Tiles, Porcelain Tiles, Ceramic Tiles, LVT, Flooring, Carpets, Flooring Tiles, Lime Stone, End Users, Internal Sales, Customer Service, Showroom Sales, Sales Admin, Sales Advisor Location: Solihull Remuneration: £22,000 - £25,000 + bonus, circa £6,000 The role of the … role selling a range of luxury natural stone and porcelain flooring tiles to end users and both the retail and residential sectors Providing excellent customer service when guiding customers through the sales process Maintaining high presentation standards within the showroom Building relationships with customers Administrative responsibilities such as … appointments, arranging deliveries, processing payments, arranging samples to be displayed and chasing sales leads Sending out and following up on quotations and providing aftersales service Updating the internal CRM system with relevant information The ideal applicant will be a Showroom Sales Advisor Natural Stone & Porcelain Flooring with: Must have more »

ambient, contract packaging solutions and fresh and baked goods. Company Overview Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture … accurate data with the ability to work to deadlines and contribute to the overall success of the site. The successful applicant should have administration customer service background, be a confident user of Excel with excellent attention to detail with a proactive and positive approach. Job responsibilities of a … Administrator include: Dealing with all internal and external Customers enquiries in a timely and professional manner Customer PODs To provide proof of customer deliveries, checking for discrepancies ad compiling reports to chase outstanding PODs. Provide daily delivery status orders reports to both internal and external holders Handling customer more »

FRENCH SELECTION UK Spanish speaking Sales & Customer Relations Coordinator Sales, Sales executive, Export sales, Customer Service, Manufacturing, new business, account management, Customer Care, Sales, Export, B2B, Spanish market, trade shows, Fluent in Spanish, Spain, Export, Account manager, Customer success, International, French Speaker, FMCG Salary: circa … market leading manufacturer part of a larger international group Main Duties: This role should be focussed on improving the value of sales, giving the customer first class service, offering assistance such as alternativeproducts and promotional offers. The Role: - Offer highest standard of customer care to maximise all … with European Sales force and represent the company at exhibitions - Provide administrative support to the International Sales team - Develop & implement new systems procedures improve customer service efficiency - Assess how competitors are meeting our customers needs - Record all customer complaints according to agreed procedure The Candidate: - Fluent in more »