1 to 25 of 49 SLA Jobs in the West Midlands

you'll do: Assist in the capture and record events on callouts, logging times of fibre through splicing and any issues that relate to SLA's for passing to the Lead Cable Jointer/Tester Ensure all test results from planned maintenance and faulting activities are collated, reviewed and issued more »

Head Office Competitive Salary You will play a crucial role for the business by proactively receiving, owning, prioritising, documenting, and resolving customer inquiries within SLA, ensuring an ongoing high-quality service is delivered, and making sure problems are appropriately escalated when necessary. What you will be doing as our Digital more »

and to monitor utilisation and performance. Maintaining data to demonstrate the future pipeline of work including both existing and pending projects. Develop a service level agreement that will meet the user group expectations through establishing key performance indicators which will measure staff performance. Develop and maintain effective user relations both more »

UK - Hybrid Candidate should have SC (or SC eligible) and AZ 104 certificate. Responsibilities Action, update and resolve logged support incidents in line with SLA commitments. Carry out regular system checks within required timescale. Undertake appropriate system housekeeping activities. Participate in a rota for out-of-hours support. Deploy approved more »

to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users.The post holder will take a lead role in managing ICT supplier performance and to more »

our field. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, resolute Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we are a trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses more »

operational service level agreements are achieved and continuous improvement is driven across all 3 functions. Deliver and maintain daily operation in line with internal SLA’s and KPI’s Ensuring efficient lines of communication are maintained between team members, operational management, the customer, other internal departments and external suppliers. Implement … for supervisory roles. Develop existing and new KPI’s to accurately measure the performance in all departmental areas Ensure the team adhere to published SLA agreement and develop the SLA as appropriate in line with company requirements To be continuously aware of the company health and safety policies including environmental … To complete and maintain 1 to 1’s within department KNOWLEDGE AND EXPERIENCE Knowledge of all Warehouse Operational roles. Experience in supplier management and SLA negotiation. Experience in leading and developing a team. Microsoft Office skills. Excellent communication skills. Performance KPIs. Ability to create, maintain and analyse data. Cost saving more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk more »

networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide 'weekly/monthly' reporting of both SLA and performance of the networking infrastructure. Working within the team to provide support of other areas of the infrastructure where appropriate. Vulnerability/Patch Management more »

potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary more »

advanced replacement part swaps, on-site engineer repair, third party service and return to base repair, missing items and incorrect orders, ensuring that customer SLA are met. · Escalate issues preventing the progress of a customer request to the Head of Support. · Liaise with third party companies to facilitate warranty repairs more »

to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and more »

all sites within the cluster - Liaise with Hospital Operations Manager to support and advise on appropriate engineering cover on all cluster sites to meet SLA and on-call requirements - Coordinate with Engineering sub-contractors and Capital projects contractors to ensure work is completed efficiently, effectively, and safely with adequate records more »

Who we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk more »

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that more »

UK - Hybrid Candidate should have SC (or SC eligible) and AZ 104 certificate. Responsibilities Action, update and resolve logged support incidents in line with SLA commitments. Carry out regular system checks within required timescale. Undertake appropriate system housekeeping activities. Participate in a rota for out-of-hours support. Deploy approved more »

Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA Understand people and can effectively manage expectations over the phone and via email and social media Provide first line support and advice to customers using more »

to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to service level agreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for this role more »

the IT Systems Access Analysts. Oversee the creation and maintenance of procedures and system documentation. Ensure Requests are completed within agreed Service Levels Agreements (SLA's). Assist in project work and organise workload according to agreed project plans. Review and manage Team Workload including other systems access tasks as more »

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »

telecommunications/networking products – or supporting customers with these issuesITIL Qualified or trainedExcellent communication and customer service skillsAble to work to/and manage SLA’s and KPI’s Able to travel to customer sites for face to face meetings more »

tickets in order to track issues and escalation where necessary Proactively working with a team to gain the best solution in line with incident SLA Maintaining and administering user accounts, ensuring users have relevant access to fulfil their role Our Ideal Candidate Strong customer service skills and ability to communicate more »

IT Coordinator We have a fantastic opportunity for an experienced IT Co-ordinator to join our team, based on site in Kidderminster. This is a new standalone role that will be co-ordinating all IT activity across our 6 offices more »