1 to 25 of 248 Customer Service Jobs in the West Midlands

Our client is looking for a Sales Support/Purchasing Executive who has a flair for sales support and a passion for providing exemplary service to customers to join their Procurement team. You will be working in a vibrant and people-focused business, and this is an excellent opportunity … of sales order, and purchasing of products. The successful candidate will work closely with the projects, technical, and installations teams to offer first-class service to customers. The ideal candidate will have experience ordering goods within the education IT sector, be an exceptional communicator, accustomed to liaising with internal … and external customers, and understand and practice the key principles of good customer service. The role requires excellent attention to detail, ensuring quotes are generated accurately in the CRM system, converted effectively to sales orders, products are ordered on time, and provide the best value to customers. Responsibilities include more »

client is looking for an Internal Sales Support/Purchasing Executive who has a flair for sales support and a passion for providing exemplary service to their customers to join their Procurement team. Our client is a vibrant and people-focused business, and this is an excellent opportunity for … of quotation, production of sales order, and purchasing of products. They will work closely with projects, technical, and installations teams to offer first-class service to customers. Based in the Witney head office, the role reports to the Procurement Manager. You will have experience ordering goods within the education … IT sector, be an exceptional communicator, used to liaising with internal and external customers, and understand and practice the key principles of good customer service. The role requires excellent attention to detail, ensuring quotes are generated accurately in the CRM system, converted effectively to sales orders, products are ordered more »

Hourly rates range from £17.15 up to £22.24.Our well-equipped and modern facilities provide a professional environment for our staff whilst delivering a seamless service to our customers. We also offer outstanding development opportunities, with ongoing training provided to help you reach your full potential as a VW Approved … Repairer Qualified Service Technician or Master Technician. For more information or an informal chat, you can call (phone number removed) to speak to a member of the recruitment team or just click apply. Role and Responsibilities Our technicians are responsible for the servicing, repair and diagnostics of all vehicles … auxiliary drive pack & control systems. You will have the ability to fit manufacturer accessories and audio equipment. You will have a full understanding of Customer Satisfaction and its impact on the business. You will be trained and able to operate additional systems, such as video reporting i.e CitNOW. You more »

This role will be covering customers inST, TF, CW, WS Postal Codes To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs … in line with changes in products and functionality. Respond to customer service requests for the repai... more »

for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms … Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 + employees from over 80+ nationalities, as of September, 2019. Overall Purpose of … in relation to contract mobilisations and demobilisations, in line with existing internal procedures Ensure that all administrative legal obligations are adhered to and excellent customer service is given Communication via email and letter correspondence and via telephone with various levels of management and external parties Ensuring all transferring more »

Job Title: Planning Coordinator Job Type: Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

global provider of power generation solutions, offering a wide range of products including generators, lighting towers, and handling equipment. We are seeking a skilled Service Manager to join our team. The Service Manager will be responsible for providing on-site technical support, maintenance, and repairs for Pramac equipment … ensuring maximum uptime and customer satisfaction. Key Responsibilities: Lead and manage the service department, including field service engineers, workshop engineers, and support staff, to ensure optimal performance and productivity. Develop and implement service strategies, policies, and procedures to meet customer needs and business objectives. Establish … service standards and performance metrics, and monitor team performance against targets, taking corrective action as necessary. Collaborate with sales and marketing teams to promote service offerings, identify new business opportunities, and achieve revenue targets. Manage service contracts and agreements with customers, ensuring compliance with terms and conditions more »

Are you looking to join an award winning organisation that can offer great career progression? Are you passionate about technology and delivering great customer service? Then this could be the role for you. Due to expansion within their team, our client, a highly recognised global brand, is looking … to add to its IT Service Desk Team. You will be the main point of contact for technical support. The Person You will have at least one year of experience providing 1st Line IT Support in a professional service environment You will have gained good exposure to Microsoft … be an excellent communicator who is able to deal with internal stakeholders at a senior level. You will be an individual who provides excellent customer service and can demonstrate this. The Benefits Once trained flexible working is available Excellent Career development and financial support for future development Private more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, in Version 1's Managed Services environment we do things differently. We’re focused on our core values; using these we’ve seen … significant growth across our practices and our Service Reliability Group (SRG) team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description As a Senior Software Engineer/.NET Consultant in more »

time only My client in Bromsgrove is seeking a Sales Support Assistant due to continued growth.Your main objective is to efficiently and accurately process customer orders ensuring a steady flow of work in the operations team. Responsibilities also include taking phone calls, processing orders received via email, telephone or … from the website, sending acknowledgements, and other customer service and office administration duties. WORKING ARRANGEMENTS Monday to Friday, 30 hours per week. Your normal working hours are from 09.00am to 3.00pm from Monday to Friday inclusive of a 20-minute lunch break. You will be required to work more »

tasks, which in agreement with stakeholders will stop/start or continue. You will manage and oversee process improvement, focusing on cost efficiency, leading customer service, reducing duplication and data driven insights. Where possible working to see where processes can be automated. Demonstrable experience of managing projects to … and begin to make your mark with KPMG. Our Locations: We are open to talk to talent across the country but our core Central Service hubs for this role are: Birmingham Watford With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours more »

maintenance to ensure high performance and reliability. Generate and present data reports to the Facilities Manager. Conduct risk assessments and identify potential threats to service delivery. Drive continuous improvement in productivity and quality within the Facilities team. Collaborate with Security to manage access control. Coordinate with Change, Architecture, Professional … and IST delivery. Strong organizational and prioritization skills. Knowledge of crisis management and command control. Excellent technical report writing skills. Team player with strong customer service skills. Flexible working hours and a full UK driving license. Desirable: SC Security Clearance IOSH qualification General Requirements: Exceptional communication skills. Experience more »

systems. Offer technical assistance to non-technical end-users in a clear and user-friendly manner. Address user questions and concerns, ensuring a positive customer service experience. Hardware Maintenance: Perform hardware upgrades, repairs, and replacements as needed. Software Management: Assist with software installations, updates, and patches. Troubleshoot and … operate effectively in a team environment with both technical and non-technical team members Able to operate with minimal supervision Able to operate within customer-standard operating procedures Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the … evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable more »

Account Manager OR Fast Track Engineer position. This unique opportunity will allow the right person to flourish as a Technical Engineer and as a Customer Success Manager, working for one of the UK’s leading Microsoft Solutions Partners, with 8 Microsoft Specialisations and 5 Microsoft Designations. Role Overview: As … successful onboarding of workloads within M365. Responsibilities: Provide technical guidance, best practices, and remediation steps to successfully onboard users to Microsoft Office 365. Support Customer Success Managers (CSMs) during customer welcome calls by addressing technically minded questions. Lead technical workshop discussions with customers across specific M365 workloads, tailoring … approaches to help them achieve their goals. Own technical workshop engagements through their lifecycle, ensuring satisfactory customer resolution. Accurately record time in a centralized system for reporting on customer service usage. Requirements: Practical knowledge of the full M365 stack Hands on technical support experience and capabilities Any more »

technology company specializing in electronic measurement solutions are seeking an experienced Calibration Engineer on a permanent basis. Based primarily on-site at their Telford service centre, with occasional on-site work at customer locations, you will be responsible for the calibration, validation, and repair of electrical/electronic … prescribed procedures and technical duties that may require judgment. Solve technical problems of varying scope and complexity related to test and calibration processes. Understand customer requirements through effective communication, both face-to-face and written. Requirements: Certifications as an electronic/electrical technician with relevant calibration experience. IT skills … including proficiency in Windows and Office applications. Strong English communication skills, both written and spoken. Ability to confidently address customer inquiries and anticipate problems. Proactive attitude towards problem-solving and working independently. Able to obtain UK security clearance. If you possess technical expertise in calibration, have a passion for more »

eager to embark on an exciting and rewarding career in Tech Sales, or looking for the next challenging career move? If you have strong customer service, relationship-building or strong communication skills, motivated to earn commission for the harder you work, this might be right opportunity for you more »

looking to employ an experienced and strategic solution sales professional to cover the UK. Selling our client’s full portfolio of software solutions e.g. customer experience and application development, into new and existing customers, you will be focussed purely on selling into the public sector, primarily local authorities, social … public sector frameworks and the tendering process. It would also be advantageous if you have dealt with Heads of IT, Heads of Transformation and Customer Service Directors. This is the ideal time to join such an organisation that has been growing consistently, where your sales and relationship building … A minimum of 5+ years IT sales experience Candidate Skills Beneficial: - Sold into local authorities or housing associations - Experience closing six figure deals - Sold customer experience or application development software - A stable career record To apply: Call Harry Atwal on (phone number removed) or email: (url removed) Please note more »

IT skills with Excel and ability to adapt to new systems and software Experience on delivery with good time management/organisational skills Strong customer service skills, able to deal with confidential matters sensitively Full UK driving licence to enable you to travel across areas where Citizen operates … home working ‘Live work better' scheme which actively encourages work-life balance Annual leave starts at 25 days per year, increasing with length of service Enhanced family leave Company Pension – Citizen match up to 10% Cycle to work Annual leave purchase Citysave financial support - savings and loans MyPerks Benefits … part of the pension scheme you are entitled to Life cover (three times your annual salary) Organisational Sick Pay (benefit increases with length of service) EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling Medicash scheme more »

annual leave + BH) Our client is a well-established, dynamic and highly profitable supplier of technology products and services to an impressive, international customer base. They seek to appoint a new, Senior & experienced, Satellite Engineer to the Team. This is an exciting new opportunity that has been created … role: Reporting to the Engineering Manager you will use your extensive experience to design and develop highly secure communication solutions for a demanding international customer base. You should be a qualified senior satellite engineer having worked in both Defence and Commercial satellite positions, experienced with networks, ground stations and … proven ability to resolve issues. You should be willing and able to draft technical documents and responses and to input into technical proposals. Requirements: Customer service and/or Network Operation experience. VSAT operational, service or technical experience. Practical experience of IP networking. Ability to diagnose complex more »

Technical Troubleshooting: Diagnose and fix IT hardware and software issues via phone, email, and remote support. Sales Quotations: Create technical sales quotes that meet customer needs completely. Tier 1 Support: Assist with overflow of tickets and calls, ensuring nothing falls through the cracks. Collaboration: Work with our 3rd line … install, monitor, and maintain computer systems and networks. Documentation: Create and maintain support documentation to help colleagues and empower users. On-Site Support: Visit customer sites to provide support and install new systems. What We're Looking In A 2nd/3rd Line IT Support Technician: Experience and Knowledge … backup procedures Microsoft Windows 10 and earlier versions Antivirus concepts and remote management tools Networking (wireless, VoIP, cabling, routing, VPN, managed networks) Skills: Excellent customer service skills Confident communicator via email, phone, and in person Eager to learn new products and technologies Logical approach to troubleshooting Clear and more »

Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS … for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre. Ensure that the Centre targets … developmental or corrective support where required Create a Manpower Plan for your centre and put a succession plan in place Create and maintain a customer centric culture in the business Maintain a high level of customer satisfaction via the team Work within the identified sales strategy to increase more »

the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). This role sits within our Group Company, Wave 9 Managed Services Limited, which is 100% focused on Education and has established … a fantastic reputation in the sector for customer service and support. What you'll be doing Our provisioning coordinators are responsible for managing the delivery of safe, secure Internet and telecommunication services to our school customers. Working from our Stafford offices, you'll be liaising with our customers … SoGEA/FTTC/FttP Leased Lines Cloud Telephony Firewall and Filtering Devices Monitoring and Tracking notifications for rejections, delays, escalations, cancellations. Processing of customer orders on various systems and portals, managing projects to completion. Following supplier escalation paths, including DSO to facilitate timely installations. What we're looking more »

We currently have an exciting opportunity for an Apprentice Service Engineer to be part of our Nationwide Platforms Apprenticeship Scheme. As Apprentice Service Engineer you will be working with our Engineering team at our local depot. Our apprenticeships give you the unique opportunity to learn, work and gain … Employment if successful to start in October/November 2024. Responsibilities include: - As a participant of the Nationwide Platforms Apprentice Training programme, the Apprentice Service Engineer will be developed to fulfil the role outlined as part of a structured training programme and have the opportunity to work on one … of Europe's largest construction sites Support the Location Service Manager in the effective running of the Depot Workshop. Carry out pre delivery inspection (PDI) of machines at depot or on site as required and in conformance with manufacture' specification, company policy and the regulations affecting the use. Repair more »

FRENCH SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £29,000 PER ANNUM People Solutions are hiring a French Speaking Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! The successful applicant will need to speak fluent French as … salary Generous contributory pension scheme Day to Day Duties Manage and respond to incoming calls, emails, and online chats Strive to deliver world class customer service Develop technical and product knowledge Manage customer order portals, pricing updates and export administration Essential Skills Fluency in spoken and written … Nationals who speak French as their first language Assisting French Nationals with the ordering of our client's products Experience in a telephone-based customer service role Excellent communication skills with a calm, composed manner with a positive, ‘will-do' attitude Customer Relationship/customer account more »

Are You Ready to Elevate Your IT Career? Do You Thrive in Dynamic Work Environments? Are You Passionate About Providing Excellent Customer Service? We are on the lookout for an enthusiastic Service Desk Technician to join our bustling team in Blythe Bridge! As a Service Desk … build on their IT knowledge and skills. Hours of Work: Monday to Friday, 37.5 Hours per week (7.30am to 4 pm), Permanent, full-time Service Desk Technician Requirements: Proven Customer Service experience Outstanding communication skillsboth telephone and face-to-face Proficiency in MS Office and Windows Support … team and this role it will not suit candidates with technically specialist interests or qualifications such as cyber, programming and gaming or web design. Service Desk Technician Benefits: Competitive Salary up to £30,000 per annum (depending on experience) Company events and team-building activities On-site parking for more »