51 to 75 of 337 Incident Management Jobs in the UK

Senior SOC Analyst, SIEM - Cloud based: Sentinel/ManageEngine Log360/QRadar, Splunk, Incident Response Management, Hybrid London 1-2 days per week. We are hiring a Senior SOC Analyst to help build a new SOC function. The role will initially be very hands on, responsible for monitoring … ensures the integration of SIEM platforms into a new Private Cloud solution. As the first recruit into the SOC Team, you will collaborate with management to establish and expand the service according to business requirements. Main Duties and Responsibilities Monitoring & Investigation: Monitor SIEM tools to assure high security levels … analyse potential security incidents, conduct real-time analysis, support investigations, and document findings to improve incident response procedures. Response: Lead and coordinate incident response activities, develop and maintain incident response plans, and escalate incidents as necessary, ensuring adherence to major incident processes. Intelligence: Stay updated on more »

IT Sector/MSP Self-confidence to navigate complex and evolving technology delivered to our customers Experience of managing Continual Service Improvement Plans, Problem Management and Major Incident Management Ability to build and maintain strong, cohesive working relationships with senior stakeholders. Strong sense of prioritisation and execution … with other teams to actively deliver a high level of service. Provide regular reporting, and service improvement plans. Manage any incidents that trigger Major Incident Management process Package: Salary of between £40,000 to £45,000 Yearly Bonus of 5% How to Apply: If you are interested in more »

Permanent Location: London, UK(Remote) Job details: Purpose of the Job Leading the Response: Acting swiftly and decisively during security incidents to mitigate risks. Incident Lifecycle Management: Overseeing incidents from the moment of detection, through the containment and eradication stages, to the final resolution. Post-Incident Analysis … Conducting detailed investigations post-incident to understand the root cause and to develop strategies to prevent recurrence. Continuous Monitoring: Keeping a vigilant eye on the organization's security systems to detect any suspicious activities early. Threat Analysis: Evaluating potential threats and vulnerabilities to ensure that the organization is prepared … manage security incidents by analyzing alerts from diverse sources and collaborating with external monitors to identify and address potential threats. Serve as a primary incident responder, leading the containment and resolution process in line with established protocols to reduce risks. Enhance security procedures to improve the organization's monitoring more »

using your varied technology skills to support, maintain and manage a range of diverse technologies. The Infrastructure Systems team are responsible for the lifecycle management of compute and storage platforms that underpin our highly demanding products and services. The global environment is varied and complex, incorporating bare metal, virtualised … improving the day-to-day operational efficiency and predictability of our systems. You will work on cross-functional infrastructure solutions, helping with business continuity management exercises, problem investigations, incident resolution and system builds, whilst striving for continuous improvement. You will have the opportunity to upskill in current technologies … for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Previous experience in a support based role, supporting an incident management function and knowledge of ITIL. Linux (preferably Red Hat derivatives) or Windows system administration. Experience in the use of virtual infrastructures, including more »

applications and data platforms integrated with hosted commercial software Investigation and resolution of operational or software issues affecting the model Day-to-day operational management of the HPC grid Adherence to Incident Management and Change Management process Developing, deploying and managing incident related bug fixes … set out in the client’s policies and standards for software development life cycle (SDLC), testing and software licencing, and adhere to service governance management Monitor own task assignments within the product teams and update systems and colleagues in a timely and effective manner Build and release engineering principles … and controls applied consistently and pragmatically Incident and change management Skills Required Strong IT Service Management skills with adherence to best practices Good IT investigation and diagnosis skills, both with hardware and software Strong problem-solving skills Languages: C#, Visual Basic .NET, C++, SQL & SSIS, PowerShell Working more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … team to achieve individual and collective success Provide customer centred support adhering to BDO Quality service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting … that all calls logged contain detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating Report to Service Desk Management on Team Performance Actively seek out Service Improvements and suggest alongside service adoption Provide effective communication and collaboration through teamwork, engaging and contributing through more »

to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver …/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide advice to customers within Sureserve Group on the efficient and safe use of computer systems. To … include the responsibility for owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management process to manage the Service Delivery against defined service more »

compliant. Data Protection Officer: Maintain records of all data processing activities of the company, serve as point of contact for data protection authorities. Risk Management : Identify, evaluate, and mitigate risks associated with data privacy and compliance, implementing a risk management framework that aligns with global standards. Policy Development … or issues promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management : Work … with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. Risk Assessment : Strong ability to conduct more »

Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing technical … and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it's subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark … take ownership of the technical aspects of project work The Senior Technical Engineer will also take a hand in some supplier relationship building/management if necessary in order to support the smooth flow of work between systems we utilise here at the Foundation. Skills and Experience Experience working more »

requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS … implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes … work as part of the team Experience of the following: PowerShell/automation scripting, Apple iOS/Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of more »

with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining … studying, estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends … and developments Qualifications/Experience; IT based qualification and 3-5 years experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years experience in software application support and incident investigation more »

with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining … studying, estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends … and developments Qualifications/Experience; IT based qualification and 3-5 years’ experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years’ experience in software application support and incident investigation more »

responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all … future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes … and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge more »

Diagnose and resolve technical issues promptly and effectively. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. 4. Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately. 5. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client, providing guidance on company best practices. 6. System Enhancements and … and best practices with both internal teams and the client to foster continuous improvement. Requirements: 1. Technical Expertise: Strong knowledge of 365, Azure, Endpoint Management, Jamf, Device Deployment. AV troubleshooting. 2. Experience: Minimum of 2 years of experience in a similar role within the financial services industry, providing on more »

is looking for an IT Helpdesk Analyst to join the team in London. In this role, you will provide customer service, application support, change management oversight, release management, business continuity planning, incident management, vendor management and user access control and provisioning. Role Responsibilities Provide a … s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and more »

We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients. For full details, please apply here. Length: 12 months Rate: up to £500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this SC Cleared Major Incident Manager contact role, please apply here. Major Incident more »

encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders as and when required; Provide 2nd line technical … customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware … when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; Provide training and assistance for the 1st line team to progress their skillsets. To allocate more complex service issues to the 3rd line IT more »

growing Oracle Analytics Applications Cloud Operations team. In this position, you will be responsible for ensuring the smooth operation of our critical cloud infrastructure, incident management, deployment automation across multiple production and preproduction environments, process improvements, and more. Roles and Responsibilities Support the operation of FAW on OCI … using Cloud DevOps methodologies including: Incident management: analyze T2 metrics, and alarms, alongside Lumberjack logs. Troubleshoot, repair, and document infrastructure and service issues. Start/stop/upgrade cloud infrastructure and services using OCI tools. Participate in a follow-the-sun model for 24x7 support of FAW service. more »

various methods including classroom-based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trust's Incident Management system Datix. Maintain the Information Sharing Gateway to ensure it is up to date, and accurately records Information Sharing Agreements, Group Assets … via various methods including classroom based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trusts Incident Management system Datix. Support the DSP Manager and DSP Team Leader with the management of externally reportable incidents and serious incidents. Maintain … and effective training to staff at all levels and of all abilities Ability to cope under pressure and meet strict deadlines e.g. FOI responses, Incident response times. Ability to help build effective working relationships at all levels, both within NGH and externally. Ability to communicate appropriately and effectively with more »

a first point of contact for all IT issues o Work within Trust and department guidelines, policies and procedures o Logging faults to our incident management system, maintaining a very high level of data quality, speed and accuracy o Resolve a variety of incidents using software that connects … to remote systems o Provide users with realistic expectations in line with our Service Level Agreements o Monitor and action important escalations to the Incident Escalation mailbox. o Triage incidents and escalate them to the correct teams The following key skills are required o Proven, effective communication skills o … professional and customer oriented manner to support the image of an effective front line service to the Trusts client base. Logging faults to our incident management system (TOPDesk), maintaining a very high level of data quality, speed and accuracy. Post holder is required to carry out direct technical more »

and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer … in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you re suitable for the role, apply now! If you are interested, please contact GTS. more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS on more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS on more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS on more »