1 to 25 of 26 Service Management Jobs in the South East with Remote Work Options

Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management. You will … work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to Space colleagues … using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with them to more »

Service Delivery Manager Reporting to: Head of Testing & Service Delivery £45,000-£50,000 + 10% Bonus 1-2 x a Week in Surrey Based Office 35 hours per week, flexible between 8:00 am to 6:00 pm Join a software house who priorities a flexible working … primarily working from home. This is highlighted from achievements such as UK’s Best Workplaces and Best Workplaces for Wellbeing 2023. They specialise in management software revolutionising the delivery service. Their key product is integrated by major retailers and brands such as the Royal Mail, and due to recent … high quality operational and technical application and systems support to their customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. As a Service Delivery Manager you will be working closely more »

Senior Service Designer - £650 -£700 per day - Inside IR35 - Hybrid working, 2 days a week on site near Slough - 6 Months initial contract. My client, a leading supplier to the Nuclear energy industry, is seeking a highly skilled Senior Service Designer with a strong background in ITIL service management to join their Digital Workplace Programme. The successful candidate will play a key role in designing and developing service management processes that align with the ITIL framework, ensuring their IT services meet business needs in a cost-effective, resilient, and reliable manner. Responsibilities and Duties … accordance with ITIL guidelines for the Digital Workplace Programme. Collaborate with IT architects, project managers, and other stakeholders to ensure a comprehensive approach to service design. Develop a modern workplace service that empowers colleagues while maintaining appropriate oversight and compliance in a highly regulated, multi-national environment. Create more »

day via umbrellaContract Duration: Initial 3-6 months, with potential for renewal due to the greenfield nature of the projectKey Responsibilities & Experience Needed:IT Service Management: Define and implement IT Service Management processes with a strong ITIL focus, utilising technology effectively.ServiceNow Expertise: Lead the architectural design … stakeholders, and create high-quality deliverables such as process flows and RACI matrices.Agile Environment: Work independently in an agile environment to drive project success.Asset Management: Understand the asset management domain, with a preference for experience in mergers and acquisitions (M&A) environments.Mandatory Checks: Vigorous financial and criminal background … opportunity to work on a significant project within a renowned consulting firm, offering the chance to shape and influence the implementation of critical IT service management solutions.If you have the required experience and are ready to take on this exciting challenge, we encourage you to apply promptly. more »

Job DescriptionRole: Service Design & Transition LeadLocation: London – hybrid workingSalary: £70,000 - 75,000 + bonus + pension + LI + moreWe have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You’ll be joining at an exciting time … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role:Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverablesDirect engagement with several projects – the team currently has … the teamIdentify any risks and influence key stakeholders to ensure these are addressedReview and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational supportPromote and monitor project more »

Lead Service Transition Manager (Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid - Croydon We are looking for candidates with a background in IT Service Management, and experience of successful Service Design and Transition. You will be joining a number of other … Service Design and Transition Managers (SDTMs) working within the Service Architecture Design and Introduction (SADI) Function. SDTMs in SADI will design and transition IT services that: Support business needs. Reuse existing service components. Are proportionate and affordable. Effectively span multiple suppliers, platforms, and support arrangements. As a … Lead Service Transition Manager your main responsibilities will be to: Design and document new services. Ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. Produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities more »

Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to over 10,000+ users (including VIPs and Executives) spanning multiple global … office locations. As an IT Access Management Analyst, you will be responsible for administering a user’s IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets. … Planning and creation of all new joiners to the business Planning and deletion/updating of all movers and leavers in the business Continual service improvements (CSI) to the current access management process in line with business requirements Maintaining access management process documentation Being a point of more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers' IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers’ IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: • 5 years plus Azure Active Directory experience (Essential) • Working Knowledge and implementation experience of Azure Dev Ops and more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »

software applications in accordance with the solution roadmaps, in-line with business and IT strategy.Day to day, you’ll be responsible for the line management and resource management of the team interacting with team members, project managers and service managers One to one meeting with team members … assisting with their development plansAllocating projects to team membersDealing with escalations and issuesAdministration and reporting Essential experience of the Systems Analyst Team Leader,Management, Leadership or Mentoring experienceBackground in IT and application software delivery is desirable Experience in ITIL, Service Management or IT Project Management is more »

is an exciting position in a brand new area of the business and a great opportunity to be a part of a brand new service management function within the business. Your primary responsibilities for the role will be to own the Change Management processes and activities to … make sure they run efficiently and effectively and to lead on the Asset Management activities working with global teams to ensure the delivery of standardised Asset Management policies and procedures. We are looking for someone personable with excellent communication skills that can engage with teams and stakeholders at … all levels of the business group-wide. Responsibilities in a nutshell: Define and implement Asset Management best practice; ensuring compliance to legal, financial and cyber security policies as required.Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately within more »

Field Service Engineer (Home Based) £35-40000 + Training + Van + Overtime + Laptop + Phone + Healthcare + Meal Allowance + Pension Home Based Living in Crawley or surrounding areas and paid door to door Are you a Field Service Engineer from diesel engines looking for … as well as opportunities learn abroad. The company is a renowned diesel engine manufacturer, expanding due to recent acquisitions. They need are boosting their service team to manage a growing customer base in the area. They offer state of the art equipment, customised tools, a first rate service management system and a dedicated training manager. This role would suit a Service Engineer with experience servicing Diesel Engines. The Role * Home based Field Service Engineer * Servicing Diesel Engines from 10 to 500 kw * Diagnosing faults, engine rebuilds, striping and overhauls The Person * Engineer Experienced with more »

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement of … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Service desk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and be … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment more »

Assurance Manager Location: Any Computacenter Office location considered (with an element of hybrid work available) Life on the team Placed within our Group Information Service Function is the Tooling Enablement Team. Tooling Enablement consists of three functions Governance, Delivery and Solutions (Pre Sales). We provide customer solution designs … and onward implementation of those solutions for our managed service contracts. Tooling Enablement are now looking for an energetic person within our Governance area for an Assurance Manager. The Assurance Manager Role is a key role in the function and provides solution assurance and management of the pre … defined and scoped the most appropriate technical solution using well defined standard solutions. Manage the prioritization of the TE presales and bid pipeline including management reporting and communication to key stakeholders. Support in solution queries during the pre-sales lifecycle, in life and transition where required Seek out improvements more »

Summary Reporting to the RMO Manager and collaborating closely with sales, operations, and project management teams, this position plays a pivotal role in coordinating, managing, and delivering all services and driving growth. Responsible for effectively managing the implementation of client projects, the Technical Project Manager works with available resources … within scope, time, cost, and quality requirements. This hybrid role, based in Chelmsford, involves travel to client and data centre sites for active participation, management, and leadership. ? Project Exposure Requirements End-to-end project management, encompassing data centre audits, migrations, and commissioning. Proficiency in asset and connectivity auditing … the Technical Project Manager must be authoritative, friendly, flexible, resourceful, and highly motivated, with excellent team player skills. Must demonstrate well-disciplined prioritisation, time management, and multitasking abilities. Strong communication and presentation skills, both face-to-face and remotely, are essential. Ability to own, manage, visualise, and deliver full more »

About KBR and the Project KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates … technical roadmap will guide the implementation of innovative solutions for both new and existing clients. Required Skills & Qualifications Essential: Significant Business Analysis and stakeholder management experience Experience working in an operational environment using ITIL service management processes Experience managing a team Experience in business process development Hold more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company …/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL) would be an advantage. Disaster Recover, Replication and Recovery. Storage technologies: SAN, Fibre Channel Switches etc. IaaS and … Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check being received. No agencies please. more »

all tickets are noted and up to date using Tela’s CRMKeeping customer notes up to date on IT GlueMaintaining a high degree of service for all support queries and adhering to all service management principlesSupporting users in the correct use of equipment by providing any necessary … guidance, training and advicePerson SpecificationTela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide.The successful candidate will be a current 2nd line technician, ideally with experience of working for a Managed Service Provider. Strong working knowledge … solutions is essential. Other required experience/skills:Microsoft 365 – Exchange Online/SharePoint Online/Microsoft Teams/Entra ID (Azure AD)Modern Management Technologies – Intune/Windows Autopilot/Enterprise MobilityNetworking - Routers, Firewalls, Switches, and general troubleshootingWork LocationThis is a hybrid role which will consist of working more »

IT Project Manager (Hybrid/Flexible) We are currently recruiting for a Project Manager to join the IT Management Team in a public sector organisation to support in the planning, implementation, and completion of varied projects. This is a permanent position which offers hybrid working. Your Company A Government … proficiency and productivity across the organisation with its main headquarters being based in Eastleigh. Your Role You will work as part of the IT Management team reporting into the Business Operations Manager. You will help support and provide clarity to key projects across the business, alongside working with internal … stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »

to translate technical issues to non-technical staff. Strong desktop support skills with an eye for detail and excellence. A strong understanding of the Service Management Environment (ITIL). Driving license Being a premier Microsoft partner, candidates who can demonstrate a strong understanding of Windows 11 & 12, M365 more »

Organisation and be part of the journey. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to … forecasts. - Being accountable for co-ordinating a wide variety of payroll actions in line with fixed deadlines and governance requirements. Responsibilities include liaising with management, employees and business partners/advisors, calculating salary amendments, producing letters to reflect the amendments and peer review of team pay actions to ensure … Provide professional advice and support to employees and managers on the application and interpretation of People related processes and procedures. - Manage the People Department service management system (helpdesk) on a rota basis, responding to employee requests and issues, distributing sensitive queries to Finance, Procurement, Business Systems and other more »

business units. Previously, their IT functions operated independently, but a business transformation has brought these teams together to form a collaborative and streamlined shared service environment. Due to these positive changes, we are looking for a Power App Developer to join their growing solutions design team. As a Power … App Developer, you'll play a key role in all projects. An upgrade of their Document Management System following the recent merger, migrating from SharePoint 2019 to online, and modernising legacy paper-based processes with Power Apps. There is a long list of projects to keep you busy :) This … ensuring adherence to ICT policy and best practices. Develop new Power Automate workflows and integrate them with external toolsets. Liaise with colleagues internationally for service management purposes and ongoing relationship management. Skills and Competencies: Proficiency in Microsoft 365, Power Platform, and SharePoint Online. Experience with Power Apps, Power more »

business units. Previously, their IT functions operated independently, but a business transformation has brought these teams together to form a collaborative and streamlined shared service environment. Due to these positive changes, we are looking for a Power App Developer to join their growing solutions design team. As a Power … App Developer, you'll play a key role in all projects. An upgrade of their Document Management System following the recent merger, migrating from SharePoint 2019 to online, and modernising legacy paper-based processes with Power Apps. There is a long list of projects to keep you busy :) This … ensuring adherence to ICT policy and best practices. Develop new Power Automate workflows and integrate them with external toolsets. Liaise with colleagues internationally for service management purposes and ongoing relationship management. Skills and Competencies: Proficiency in Microsoft 365, Power Platform, and SharePoint Online. Experience with Power Apps, Power more »

Analyst will also need to have experience of SQL, Cloud services and ISO27001. Familiarity within A 2nd line environment, as well as experience using service management and ticketing solutions, is highly desirable. The candidate should possess excellent problem-solving and analytical skills, coupled with a familiarity with project more »