26 to 50 of 134 Customer Service Jobs in Scotland

managing a team of Drivers Experience in managing a small logistics operation in a fast-paced environment Proven track record of delivering high-quality customer service and meeting KPIs Excellent leadership, communication, and interpersonal skills Strong organizational and time-management skills, with the ability to multitask and prioritize … effectively Analytical and problem-solving skills Ability to work under pressure and meet deadlines Attention to detail and accuracy Flexibility and adaptability Strong customer service orientation Benefits: Permanent - Full time position Full Training Provided 25 days holiday + 8 bank holidays Death in service X2 Join our more »

officer, you are more than a security officer. You'll ensure the safety of our customers staff, their buildings, and assets, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. It's a … need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. A good IT knowledge is also key. You must be flexible and available to work on a varied shift pattern which more »

Controller Livingston, commutable from West Calder, Broxburn. Bathgate. Edinburgh £25,000 per annum + Excellent Training + Progression + Benefits Do you have strong customer service skills? Are you looking for a new role where you will get dedicated training and development within a leading UK company? On … be given all the training and support to develop in to a career in the hire industry. This role would suit an individual with customer service experience, who has the aptitude to learn and develop. Previous experience working within a similar industry such as plant, tool and machinery … hire would be beneficial but not essential. The Role: Dealing with customer enquiries via phone and email, working closely with the depot team to ensure the hire process from start to finish is smooth and efficient as possible Full training and development given Office based role, Monday to Thursday more »

may be required to complete the safe installation and removal of smart meters (SMETS2) in domestic properties when needed. We strive to provide excellent customer service to our customers ensuring that all jobs are complete timely and that the customers are well informed on the benefits and safe … The benefits Flexible working approach Company van Opportunity to progress your career in a thriving business Access to our Employee Assistance Programme Online GP Service,24 hours a day, 365 days a year Recommend a Friend scheme Reward & Recognition Scheme Access to My Rewards which provides amazing reductions on … to 10% on restaurants and takeaways Up to 25% off gym membership What youll need to be successful We promise to deliver the best service to our customers, to be able to achieve this we strive for our skilled Engineers to be passionate and take a real pride in more »

may be required to complete the safe installation and removal of smart meters (SMETS2) in domestic properties when needed. We strive to provide excellent customer service to our customers ensuring that all jobs are complete timely and that the customers are well informed on the benefits and safe … The benefits Flexible working approach Company van Opportunity to progress your career in a thriving business Access to our Employee Assistance Programme Online GP Service,24 hours a day, 365 days a year Recommend a Friend scheme Reward & Recognition Scheme Access to My Rewards which provides amazing reductions on … to 10% on restaurants and takeaways Up to 25% off gym membership What youll need to be successful We promise to deliver the best service to our customers, to be able to achieve this we strive for our skilled Engineers to be passionate and take a real pride in more »

our Influencer and PR Outreach, building relationships where possible - Work with the paid media expert - Implement the SEO plan/content Shared Digital Tasks - Customer service across social and inbox - Assist with market and product research when required - General administrative in support of customer service peaks more »

adhering to all health and safety procedures, industry standards and codes of practice. Participating in out of hours emergency On Call rota. Delivering excellent customer service, providing tailored energy efficiency advice and helping customers realise the benefits of having smart meters installed. Skills & Knowledge Requirements CCN1/CMA1 … meters Have previous MOCOPA experience to multi rate level (3 phase is beneficial) Ideally have been registered on the EUSR portal (not essential) Effective customer service skills Full, current manual driving licence (maximum 6 points) Additional qualifications such as REGT1, 3 phase etc. are desirable but not essential … Up to 33% on holidays and travel Up to 10% on restaurants and takeaways Up to 25% off gym membership Please note, we take customer and colleague safety very seriously, all candidates will be subject to a mandatory drug and alcohol screening as part of the assessment process. All more »

cloud MSP with a global, talented team of employees. Join us and be part of our team!! Normal Navisite is looking for an experienced Service Desk engineer to join our existing team providing 24/7 to our customer base from our Glasgow based office. This role is … offered primarily as an office-based role, with some hybrid work available. Service Desk Engineer Responsibilities: Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under … pressure in a fast-paced environment. Possess Strong customer service, analytical, and problem resolution skills. Strong communication skills; Excellent English (Written and spoken). Ability to be empathic and sympathetic to our users. Capturing all interactions and ticket resolutions within our ticketing system * * Service now to aid more »

This role is coveringGlasgow to Ayrshire To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products … and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities to give the customer more »

geospatial data to improve and innovate what our customers do. As a Geospatial Product Specialist you will play an important role in providing excellent customer support services for our products. This includes technical support, product development and testing, data management and presales activities. You will help to ensure our … key service management commitments are fulfilled to high quality and performance standards. This is an exciting opportunity to play a key role in the expansion and use of GIS by our customers, internal and external, as well as contribute to future product and service development. You’ll work … website to get a feel of the contribution you’ll be making as part of the Idox team: https://www.idoxgroup.com Key responsibilities Service Management Provide service desk and technical support services to customers, and assist with the administration of service desk systems Contribute to the more »

Field Service Engineer, Medical X-Ray & CT Systems Overall Earnings £50K+ (including bonus) Basic Salary £40,000 - £45,000 10% Bonus Company Car or Car Allowance Pension Private Medical Cover Life Assurance 25 Days Holiday Full and Comprehensive Manufacturer Product Training **An excellent opportunity for an X-Ray field … service engineer from any sector to join a leading manufacturer of medical imaging systems and training on medical X-Ray, CT and MRI systems** The Role - Field Service Engineer, Medical X-Ray & CT Systems You will be responsible for the service, breakdown repair and maintenance of their … range of highly advanced X-ray, CT and MRI systems located at hospitals and healthcare centres throughout your local region. Your Background - Field Service Engineer, Medical X-Ray & CT Systems To apply you should be able to demonstrate the following: Experience in maintaining, installing and repairing X-ray equipment more »

and systems, ensuring the smooth running of various essential business processes. Location, Aberdeen UK, onsite. Requirements Here's what the role will look like Service Requests Take ownership of service requests, and create personal service requests to provide assistance Incidents Take ownership of issues and incident related …/Oracle database administration Must have knowledge of Web technologies and Windows Server environment Must be aware of security surrounding applications, such as SSL, Service Accounts, Password Management etc Must have good problem solving skills Excellent communication skills and ability to work with business stakeholders at all levels, Excellent … customer service skills (identifying, gathering, validating and delivering customer needs), Ability to operate in a complex environment, working on numerous activities simultaneously, Experience of applying defined processes and procedures, Positive, can do attitude, Ability and appetite to learn new skills, Awareness of ITIL processes and functions Benefits more »

Service Engineer Job Type Full Time, Permanent Location Callander, Scotland (on the road) Salary £35,000 - £40,000 Hours: Monday – Friday The Role Our Client has an opportunity for a Service Engineer with Electrical Experience to join their team. The company is expanding, and their main area of … across Scotland. The successful candidate should reside in Central Scotland and will be required to perform routine servicing of waste water treatment plants, attend customer callouts and work with their other engineers on larger projects and installations. Key Responsibilities Routine servicing and callout attendance at waste water treatment plants … for the day's scheduled jobs Presenting a courteous, professional manner to all their clients Completing engineer's reports for all visits and specific service reports for their clients Communicating with the office and handing in service reports regularly Although based at home, you will regularly visit the more »

Service Desk Support/Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and … your engineering colleagues to successfully resolve any problems or technical issues. For this role we need someone who has previous service desk/helpdesk experience or a business customer service background, ideally along with some technical experience as well. You will need to have great organisational skills … busy environment, and also have good computer and administration skills as well. Your role will include: Working and liaising with your engineers to schedule customer appointments Identifying, diagnosing and rectifying customers issues Resolve any customer complaints quickly and efficiently Managing equipment deployment as well as ensuring all kit more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical … expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical … expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest more »

join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing … in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth … existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on more »

join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing … in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth … existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on more »

stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. Our customer obsession shapes our product roadmap. We bring passion for our customers and dedication to innovation to the everyday. We are very much a family … cross functional software engineers the Product Owner will be responsible for ensuring their Product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams. Taking business and customer needs into consideration the Product Owner will create user stories and work items … requests, end user insights, industry drivers, and competitor capabilities to identify enhancements Write features/user stories to implement the product strategy, enhancements and customer requests Drive the process of analysis and estimation within the Software Delivery team to provide a plan Evaluate regulatory changes to determine how they more »

Customer ServiceExecutive - £24,000 - Hybrid A highly successful business are looking for a bright, motivaited Customer Service Executiveto join them in a client facing, operational role. This is a brilliant opportunity to join an established business offering real long term career development. The ideal candidate will be more »

a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers … and/or banking Treasury qualification desirable but not essential Strong analytical and problem solving skills Detail oriented and able to work under pressure Customer service oriented, team player and good communication skills Advanced Microsoft skills, particularly Excel What we offer: NOV Offers You Health & Wellbeing: 30 days more »

per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365 … Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety more »

Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead … delivery within tight deadlines. Daily Operations: Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively. Customer Interaction: Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional service delivery and satisfaction. Key Requirements: Experience: A background … continuous improvement. Programme Management: Strong programme management skills, with the ability to oversee multiple projects simultaneously and deliver results on time and within budget. Customer Focus: A passion for delivering outstanding customer service, with excellent communication and interpersonal skills to build and maintain strong client relationships. Analytical more »

allowance. Flexible working options. Fantastic Healthcare and Pension Scheme. About the Role Provide 1st Line support to customers, solving tickets and meeting SLAs Solve customer issues, working with a range of different users who will need different type of support Escalate issues to the 2nd Line team as required … Educate customers in best practices when using our products and services. About You Prior experience in a similar First Line Support role Excellent Customer Service Skills and Customer Success driven. Excellent working knowledge of web-software and internet technologies Ability to work to service level agreements more »

specialised divisions to provide trade services throughout Central Scotland. All their trades people are fully qualified in their trades and undergo the highest quality customer service training to ensure their customers receive the best service possible. Whatever trade service their customers need, the company can deliver. … health & safety in the workplace Hardworking with excellent time management, working to targets and pre-determined timescales Excellent communication and interpersonal skills, committed to customer care Benefits The company will provide the successful candidate with a company vehicle and cover travel expenses. To Apply If you feel you are more »