Lead, motivate, praise, and encourage colleagues through open and honest communication. Monitor and review individual colleagues and team progress against business objectives. Through regular coaching, enhance and improve colleague performance, where applicable, by proactively identifying performance and/or conduct related issues and managing these in line with the department … ownership and responsibility for complex and/or escalated calls where a customer requires more senior involvement with their inquiry. Providing appropriate feedback and coaching upon completion of complex/escalated call to help develop colleague knowledge and experience with real time examples. Where required, support the team and service … feedback from colleagues is gathered, listened to, and actioned to help continuous improvement. Experience Contact center experience would be extremely advantageous. People management, including coaching, is essential. Experience working in a dynamic, fast-paced environment is preferable. Experience within financial services or another regulated environment is highly desirable. Experience in more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
and stakeholders. Exemplary leadership skills with the ability to build and motivate high performing teams and influence diverse stakeholder groups Being an agile advocate, coaching and leading teams in agile practices and principles Having a proactive approach to developing capability in the organisation Creating a culture of healthy, psychologically safe … you to get to work and start making a difference Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. CLICK APPLY for more information and to start your application. more »
action plans where required, ensuring that all financial advisors meet regulatory requirements for training and competence. Monitor and evaluate staff performance, providing feedback and coaching to enhance skills and knowledge. Collaborate with the compliance team to ensure adherence to FCA regulations and internal policies, ensuring consumer duty and TCF are … regulations and T&C guidelines. Ability to build rapport with clients, advisers and other stakeholders. Excellent communication skills, both written and verbal. Strong leadership, coaching, and mentoring skills. To apply Please send your CV to jenny@tempestjones.com more »
borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching and guiding your own team to help them to achieve their and the business' goals and you will also assist the Contact Centre Operations Management … will have had a track record of leading and getting the best out of your team to drive service excellence. People management training, including coaching would be a useful skill. Experience within financial services or a highly regulated environment would be preferred. You will have full familiarity with performance management more »
Stockton-on-tees, United Kingdom Hybrid / WFH Options
Practice Plus Group
start and finish time. You will report into the Clinical Team Leader and Clinical Leads, have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations. Our two training options are: Full-Time Monday-Friday (9am-5pm) for four weeks You must … and system updates as requested by managers. You will participate in regular performance reviews with managers as appropriate to individual scope of practice. Undertake coaching or mentoring and behave as a role model as appropriate in the development of health advisor and clinical triage consultation. Provide supervision to other individuals more »
