1 to 15 of 15 SLA Jobs in the Midlands with Remote Work Options

such ICT equipment conforms to the appropriate safety standards ** As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices. ** Utilising resources effectively and efficiently to achieve a quality service for the organisation ** Support and supervise more junior more »

Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Resolve Incidents to stringent customer defined SLA's Driving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating with customers in a clear, effective, and timely manner more »

potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary more »

advanced replacement part swaps, on-site engineer repair, third party service and return to base repair, missing items and incorrect orders, ensuring that customer SLA are met. · Escalate issues preventing the progress of a customer request to the Head of Support. · Liaise with third party companies to facilitate warranty repairs more »

Head Office Competitive Salary You will play a crucial role for the business by proactively receiving, owning, prioritising, documenting, and resolving customer inquiries within SLA, ensuring an ongoing high-quality service is delivered, and making sure problems are appropriately escalated when necessary. What you will be doing as our Digital more »

ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution more »

employees, clients and partners including Service Desk services with a focus on enhancing the service offering, demonstrating incident reduction, maximising service availability and reaching SLA compliance. Managing transition to operations and taking ownership of the services, partners and managed service vendors. Key Responsibilities: Service Delivery Management Manage the day to more »

GISP Provideexpert second-line support to IT users in line with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause more »

UK - Hybrid Candidate should have SC (or SC eligible) and AZ 104 certificate. Responsibilities Action, update and resolve logged support incidents in line with SLA commitments. Carry out regular system checks within required timescale. Undertake appropriate system housekeeping activities. Participate in a rota for out-of-hours support. Deploy approved more »

business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »

and approach to learning new technologies relevant to the business. Interpret business requirements and technical specifications to complete estimates for change requests within established SLA’s. Gain an understanding of our client’s industry and customer base requirements and how they are met by our client’s product range. TECHNICAL more »

IT Hardware and Software specifications in line with the business needs, including a technical view on upcoming technology. Experience of managing 3rd party vendors, SLA management, invoicing, and billing queries Self-driven with the ability to identify and drive their own objectives and initiatives with minimum of guidance. Possess the more »

UK - Hybrid Candidate should have SC (or SC eligible) and AZ 104 certificate. Responsibilities Action, update and resolve logged support incidents in line with SLA commitments. Carry out regular system checks within required timescale. Undertake appropriate system housekeeping activities. Participate in a rota for out-of-hours support. Deploy approved more »

volume of candidates and running background/referencing checks. To be successful, you should demonstrate the following: Knowledge of stakeholder management, KPI's, and SLA's. Effective communication skills within the organization. End-to-end knowledge of the compliance process. Attention to detail and ability to work in teams. Knowledge more »

Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer Service Engagement Advisor, armed … must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work more »