26 to 50 of 95 Customer Service Jobs in the Midlands with Remote Work Options

of the business our On-Boarding Team in Albrighton is growing and we have 2 new opportunities for experienced On-boarding Administrators with strong customer service skills to join us. This is an amazing time to join the team as along with the growth of the business we … for new starter payroll Keep in regular contact with Line Managers, keeping them up to date on the progress of new starters for their service Provide accurate and timely updates and reports where required and work proactively to meet all targets and SLAs Carry out general administration tasks for … policy Undertake other activitiesfrom time to time to support the wider team, Onboarding Manager orSenior Onboarding Administrator What you'll have: Excellent Communication and Customer Service skills Previous experience of working in an administration role is essential, it would be an advantage if this was within a Recruitment more »

Job Title: Service Desk Escalation Engineer (3rd line) Location: Hybrid working (Client based in Chesterfield) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk Escalation Engineer (3rd line) who will provide … technical support to our clients customers within an MSP service desk environment mainly managed by remote access. This is a full time, permanent role based at our client's office in Balborough initially, then you will split your time between clients, the office, and remote working. About You Having … external customers. Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Resolve Incidents to stringent customer defined SLA's Driving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating with customers in a more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You’ll work with various … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the … end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting more »

Service Desk Engineer - Coventry - £35,000 (Hybrid) My client is seeking a Service Desk Engineer (1st/2nd Line Support) to join their team, offering an excellent opportunity for professional growth and development within a Global Business. As a key member of the team, you will be responsible … Private Healthcare Generous company pension Training and development Employee Discounts Christmas Bonus Onsite Parking Key Responsibilities: Provide 1st and 2nd level support for the Customer base, including troubleshooting software, hardware, and business applications. Help with IT Projects & Migrations Assist with new starters, PC builds and Office Set up and … up-to-date CV. Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

providing top-notch support and troubleshooting services for desktops, servers, and software. Your role will require the highest level of technical proficiency, responsiveness, and customer service. Self-motivation, self-confidence, and enthusiasm are qualities that would serve you well in this role. Must be able to drive and have … Basic Networking Knowledge - LAN/WAN Office 365 Excellent communication skills and team player Be decisive and have the passion to problem-solve Strong customer/client service Hardware Setups - Laptops, PCs, Macs and Mobiles for End Users Proficient with Windows 10/11 If you have experience … to-date CV . Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

Line of Business applications, among others. Our expertise in designing and creating rapid solutions to complex problems, strategic knowledge, comprehensive support, and commitment to customer growth provides tangible value without compromise. We drive innovation by delivering smart, quickly-deployed solutions that transform business and IT ecosystems across companies of … so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level 1 Service Desk Technicians with training, guidance, and escalations. Problem resolution may involve using diagnostic and help request tracking tools and occasionally providing in-person, hands … on help at customer sites, typically 1-2 times a week. Excellent customer-facing skills are essential. Responsibilities - What Will You Be Doing? Operational Management Provide support across the whole line of business to both external and internal customers. Act as an escalation point for advanced or difficult more »

cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. Due to continuous growth, we have an … Waste) to join our Sales Team. Technical Sales Representative (Industrial Hazardous Waste) - The Role: To grow Industrial Hazardous Waste Department sales by increasing the customer base and delivering more services to existing customers and to provide an excellent end to end customer service experience for Enva Specialist … Waste Customers. Technical Sales Representative (Industrial Hazardous Waste) - Key Responsibilities: Maintaining, developing, and expanding the customer base by utilising all commercial opportunities, including opening new customer accounts, and effectively driving lead generation and cold calling activities. Maximising all sales opportunities for the supply of hazardous waste processing solutions more »

of their IT team, providing onsite and remote support and maintenance of software, hardware, and the company intranet. Help deliver a reliable and efficient service for IT users in this engaging role! Join one of Nottingham's leading employers catering to thousands of users, where you'll be a … contribute to the team's groundbreaking achievements. Role & Skills: - Provide technical support and maintenance of desktop, mobile devices, peripherals, and software to deliver exceptional service to our client's IT users. - Organise the configuration, delivery, and installation of hardware and software, ensuring users can function efficiently. - Assist in delivering … small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our client's IT standards for service excellence. - Offer informal training and coaching to IT users, helping them master new systems and tools. more »

efficient resolution.Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary.Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly.Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively … and maintain a high level of service under pressure.Pax8 , the world’s favourite Cloud Marketplace to buy cloud products is a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business.If you want to know more about … day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with escalations from other teamsMonitoring backup issuesCompleting server patching, ensuring automated processes are working and issues fixed where neededAssisting other teams around more »

a growing team of Data Insights Analysts, who support Data Insights management team by analysing various reports. These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforce management (WFM). You will have the opportunity to analyse and … to work in the UK from their first day of employment. Preferred Skills, Qualifications and Experience: Proven experience in data analysis, preferably in a customer service or contact centre environment. Knowledge in WFM and Customer Relationship Management (CRM). Advanced competence in using Microsoft Office applications including more »

As the First Line Support Desk Analyst you will work with your IT colleagues to ensure that a user focused first line I.T. support service is provided accross the organisation. Duties will include raising purchase orders for equipment & services using BPAS purchase requisitioning system, assisting the IT Services team … helping colleagues across BPAS resolve their IT problems. You will also work to answer tickets raised. This is a pro-active role providing great customer service and resolving problems at first point of contact. About us British Pregnancy Advisory Service (BPAS) is the UK's largest independent … Monday to Thursday 08:00 - 16:00 | Friday 08:00 - 14:30 There is also a requirement for 1 in 4 Saturdays - Service Desk cover - 8am to 4pm - paid as Overtime and Time and half 1 in 4 On Call week - Monday Friday 6pm to 9pm, Sat 4pm to more »

and understandably to the end-user The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes Understanding agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users Required experienceL Solid, recent experience … Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize … our client was born, and since 2012 the business has gone from strength to strength and now have over 400 customers running distribution and service fleets using our clients generated plans every day. Their mission is to help distribution and service businesses to dramatically transform their operations by … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales handover more »

include understanding client issues, writing client issues into the internal case ticketing system, learning problem solving techniques to solve or escalate these incidents and service requests within the company. This job position is a true entry level job to start your IT career at Thrive. We passionately believe in … Handle overflow for incoming call queue on an as-needed basis Create new tickets for overflow on an as-needed basis Handle technician level service request on an as needed basis Identify variable billing request and seek approval by the Manage Provide daily ticket transfer communications between day shift … and night shifts Provide Customer Service when required based on service Training You will work towards your Information Communication Technician level 3 apprenticeship programme and will receive this qualification once passed and completed the course. Training will be delivered remotely (only the training and not working remotely more »

and virtual desktop solutions (ESXi/vCenter, Horizon, NSX-T, AppVolumes, Dynamic Environment Manager). Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP … commands, ESXi updates/troubleshooting, Windows 10 golden image creation with the usage of clones and templates. Excellent verbal and written communication skills. Strong customer service and professional client facing skills. Strong time management and organizational skills and ability to meet project deadlines. Understanding of networking concepts, LAN more »

Laptop Holidays The Role - Sales Account Manager, Medical Ophthalmic Laser Systems An account management role selling ophthalmic systems to the medical sector Managing key customer accounts and developing strong customer relationships Identifying new business opportunities, ultimately looking to exceed area sales targets Extending the customer base by … to work with others towards a shared goal Well organised and able to decide priorities in a rapidly changing commercial environment The Company - Field Service Engineer, Medical Ophthalmic Laser Systems Instantly recognisable brand leader supplying a wide range of innovative systems to the healthcare sector, and offers 'best in … is second to none in their industry, ensuring that they remain a market leader At the core of their business lie product innovation, excellent customer service and good people This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment more »

equipment. In 2018 we established ourselves as a manufacturer with our own Aegis, Fortis and Parvis machinery range, whilst continuing to deliver high quality service support for metal detection, X-ray and static/dynamic weighing systems supplied by other manufacturers. The Role We are seeking a hands-on … Commissioning Engineer to join our expanding manufacturing and service delivery team in a hybrid factory/field role. Working from both our Rushden production facility and remotely at customer sites within the U.K., you would ideally be located in the Northamptonshire area. The role will support pre-delivery … process inspection machinery solutions in readiness to carry out field based commissioning work, with occasional other PPM/maintenance and repair work tasks at customer sites around the UK, predominantly in the London, South and Midlands regions, but with the potential to travel further afield as required. The role more »

training and upskilling per week... to use on whatever technical skills you desire, whilst supporting this MSP's clients! Are you an enthusiastic, and customer service focused individual looking to join a dynamic team? This role will give you the foundations to learn and expand your knowledge and … experience as a Service Desk Analyst and progress your IT career. There is continued training and development (averaging 1 day per WEEK), ensuring you acquire technical skills and the opportunity to take on more responsibilities as you develop. You will provide a single point of contact for customers across … You will have full ownership of the calls that you take: To quickly identify and resolve broad ranging incidents whilst providing high standards of customer service. The ideal candidate will have the following skills and experience: Passion for technology Keen to learn new skills and further your knowledge Familiarity more »

for all 1st line IT issues Produce any follow up actions and escalate as necessary within the business To maintain a high degree of customer service for all support queries and adhere to all service management principles and SLAs Maintain client network architecture by setting up routers more »

implementing business critical, accounting software. You’ll be detail orientated and have an ability to translate automotive processes into software solutions. This is a customer focused position, and regular travel to customer sites will be a part of your day-to-day role. Your responsibilities will include: Implementing … quality implementation process, and continuously reviewing the way we do things to ensure we deliver high quality implementations each time. Working closely with the customer to understand their needs, setting up and selecting the appropriate parameters, and ensuring the system is set up correctly prior the 'Go Live' date. … Providing onsite and remote consultancy to our customer as needed. Delivering informative and clear training sessions to ensure they get the maximum value from the system. To continuously develop your system knowledge- including parameters, functionality, and integrations. Becoming an expert on the Accounts module of our DMS. About you more »

to our clients. We are a kind, caring, and passionate team of people who value hard work, dedication to finding solutions and delivering exceptional customer satisfaction. We believe in the power of collaboration, personal growth and continuous learning to ensure were keeping ahead of the click and creating work … in project execution and delivery. Implement best practices and lessons learned into future projects. Client Satisfaction : Ensure high levels of client satisfaction through excellent service delivery, prompt issue resolution, and proactive engagement. Knowledge & Experience To be successful in this role you will possess the following: Essential This role is … software development methodologies. Innovative Thinking : Creativity and the ability to think outside the box in proposing solutions and improvements to project processes and outcomes. Customer Service Orientation : A strong focus on client satisfaction, with the ability to build and maintain positive relationships with clients and ensure their needs more »

Loans and work experience opportunities for adults and young people. As the ICT Co-ordinator your duties will include; Providing a quality ICT support service to both learners and staff Maintaining and developing the organisations website, hardware, software, network, and other computing equipment. Providing personal user support and help … desk service to all users, at various levels Maintaining the company intranet and update as and when required using SQL, HTML and ASP Monitoring the systems performance and undertake maintenance and upgrades that are required. Ensuring that the IT function is GDPR compliant Maintaining regularly audit and update all … you MUST have the following: Recent and relevant experience in a 1st/2 nd/3 rd Line ICT Support role with excellent customer service skills Experience of Microsoft Server and Office 365 Advanced knowledge of Microsoft Operating Systems and common applications (particularly Microsoft Word, Excel, Access more »

About Bluelight CRM Bluelight CRM (BLC) is a software and services provider leading the way in data-driven Customer Relationship Management (CRM) solutions for the not-for-profit (NFP) Charity, Membership and Association sectors. We are a Microsoft Gold Partner providing clients with fully featured, online-hosted Microsoft Dynamics … innovative and capable of thinking outside the box. Skills, Qualifications & Experience Degree educated Two or more years of experience in tailoring Microsoft Dynamics 365 Customer Service, Sales, and Power Platform. Self-starter, who relishes challenges and strives for the best Team player capable of building client relationships and … their colleagues Strong writing and editing skills Experience of running workshops and documenting client requirements Analytical approach, with solid communication and interpersonal skills Good customer engagement and stakeholder management skills Proficient knowledge of Dynamics 365 or alternative CRM solutions Business process, prototyping and problem-solving skills Worked across end more »

checks, transfers, annual meeting planning, and webcasts). Close coordination required with Legal/Compliance/IM/Marketing & Communications teams and third-party service providers. Assist with document production and logistics for client update meetings, fundraising roadshows for existing clients. Background and experience: 1 to 5 years’ relevant … of anti-money laundering (AML/KYC) and control procedures, client onboarding, GDPR requirements, partnership subscription and transfer agreements, data protection. Highly developed interpersonal, customer service and verbal/written communication skills, must be comfortable speaking with investors at all levels. Education and Qualifications: To succeed in this more »

the Head of Architecture and with key stakeholders at various levels within ITS and the wider University to ensure the delivery of exceptional IT service across the University. Using authorised Architecture Principles, Standards and Patterns and in line with the relevant Digital Strategy and Technology Roadmaps, the Solution Architect … and design considerations are visible, opportunities exploited, and potential contentions and risks identified and mitigated. Responsible for providing architectural deliverables and input to the Service Design Processes within IT Services. Responsible for contributing to the process for design, capture and productionising architecture and technology standards and patterns for re … architecture and using APIs. A broad technical background in IT, covering operating systems, databases, integrations, cloud-based Software/Platform/Infrastructure-as-a-Service, business continuity and information security. An understanding of the application and software development life cycle. An understanding of release and change management. An understanding more »