1 to 25 of 59 Service Delivery Jobs in London with Remote Work Options

Service Delivery Consultant - CyberSecurity We are excited to be recruiting for a Service Delivery Consultant role working for an industry-leading cybersecurity company based in London, providing the opportunity to work remotely. Already well-established within the cyber-security sector, they have experienced rapid sales in … which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Fully remote (must be UK based) Salary: Circa … per annum Requirements for Service Delivery Consultant - CyberSecurity: At least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. Excellent academics including a 2.1 or 1st class degree in Computer Science or more »

Role : Head of Service Delivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Service Delivery & Regional IT to join them … during an exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate Service Delivery of Critical Business Services and Products Manage the technical performance and quality of enterprise systems Drive … engagement with the business Identify trends and issues impacting service delivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the CDIO and CTO, to support the treatment or removal more »

Service Delivery Manager (SDM- Hybrid) Islington, UK Monday to Friday Full Time, Permanent 37.5hrs per week £33-35,000 The Service Delivery Manager (SDM) is responsible for the performance & achievement of SLAs within a specific area, providing leadership to a team of Health Practitioners (HPs) and … contribute and challenge within a team/area to improve performance, along with the ability to communicate with peers and senior management. An effective Service Delivery Manager must demonstrate the following skills/behaviours:- Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible … of SLAs and KPIs. Monthly 1-2-1 with team members. Cascading information to Team Members through Daily meetings/huddles with all staff3 Delivery of monthly team meetings including operational updates. To promote joint working and maximise the local relationshipsClinical and Non Clinical employees alongside theengagement structure. Responsible more »

Head of IT Service Delivery – Law Firm – London £110-120k per annum For this role candidates MUST have previously worked at a Law firm, remote working, 2 days per week in the office. This role leads the IT service delivery capability across all of the … global offices, with direct accountability for: excellent support to partners and staff in accordance with IT service management procedures, and delivering the firm's IT training strategy, and the strategic roadmap for the delivery of all products and services within their purview. The role leads and mentors the … regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. To be a part of the Global IT Leadership Team, and to work in close partnership with more »

London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics & Supply Chain (Good to have experience in Retail sector too), PSP etc. … science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer Success Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail … complementing technologies, covering Integration, RPA, BI/Analytics, Cloud and Security Work closely with EMEA solutions team to be involved in Client/Prospect service delivery and technical discussions Provide local support to the Delivery teams and be the local technology advisor in the CSM Function Be more »

lead on small projects and/or large changes. Manage a portfolio of projects & changes. Deliver business requirements benefits, cost reductions and/or service improvements. Process Design - Provide Business Process design & documentation expertise. Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. Support the Business Partner … defining the HR Technology/Systems strategy. Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & Outsource partners. Lead Continuous Improvement for the BA team. Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … Payroll & T&A systems experience. Strong Analytical skills. Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & external resources. IT Service Delivery & HR Systems Application support experience. Knowledge of how IT Applications - can maximise business advantage. Participating more »

secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led transformation … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer’s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery more »

opportunities for innovation, and applying BI and advanced Data Analytics capabilities to deliver data-centric business insights. Your role involves both application/project delivery and business as usual service delivery, working closely with business and technical teams. Key Responsibilities: Application/Project Delivery: • Explore Business … and advanced Data Analytics applications. • Facilitate the resolution of complexities by collaborating with business and technical SMEs, Solution Architects, and other resources. • Manage the delivery of Proof of Concept projects and assist in formulating business cases for new products and applications. • Work with the Reporting & Analytics Lead to develop … product roadmaps and implementation strategies. • Ensure smooth transition of implemented products into business as usual service. Business as Usual Service Delivery: • Manage stakeholder demands and verify analytic needs. • Provide achievable timelines and ensure stakeholder satisfaction with results. • Solicit feedback to improve BI & Data Analytics services. • Recommend service more »

Job summary We have an exciting opportunity to join the South East London Integrated Care Board (SEL ICB) within the Primary Care Digital Service Delivery Team as one of two Primary Care Digital Transformation Managers at NHS Agenda for Change Band 8b. The postholders will be supporting a … the SEL ICB to deliver the Primary Care Access Recover Plan as set out by NHS England: https://www.england.nhs.uk/publication/delivery-plan-for-recovering-access-to-primary-care/focusing on digital transformation and delivery for primary care services. The posts will be a … successful change in the healthcare setting. They will be responsible for building effective working relationships with borough colleagues and other stakeholders to influence and delivery the project objectives. The postholders will have an agile approach to project delivery with good problem-solving skills, working collaboratively with the six more »

under different load. Simulate different customer environments to measure how the system performs and measure the breaking points of the system. Work closely with Service Delivery Team and assist in troubleshooting system issues reported by clients, differentiating known issues from new issues. Support the Operations Team and Service Delivery Team with general queries around camera, software and overall system features, behaviour and performance. Reproduce and document any customer reported issues in the defect management tool, and report to Product Manager. General Participate in daily team stand-ups and monthly sprint planning, providing estimates and progress updates. more »

part of the business development team to draft high quality facilities management responses to Invitations to Tender and the development of engineering and TFM service delivery models. Role Responsibility Supporting the Bid Manager and Sales Lead in providing technical responses and general narrative to bid requirements and drafting … sector Creative approach to developing maintenance packages that meet individual client requirements; including innovation, sustainability, energy management and cost savings Understanding of wider FM service lines; cleaning, CAFM, Helpdesk and front of house Attention to detail and ability to prioritise workload and meet tight deadlines Understanding of TFM and … wider FM service delivery, including cleaning services Qualifications Essential - Proven engineering/technical services background Essential APMP qualification (or similar) Essential Strong writing skills and command of the English language Desirable Educated to degree level previous bid writing experience Desirable Educated to degree level Location Fully remote London more »

and development. Proacti vely drive the transform ation/CSI activity for case management in accordance with the milestones identified in the plan. Ensure service delivery standards and measurement against SLAs are met within the ER function and with third party vendors. Embed the strategic dire ction for … actively engage the business to provide commercial, risk-based people solutions aligned to the firms goals and shared values. Upskill leaders and drive self-service whilst cultivating strong and meaningful relationships with leadership teams both within and outside of HR. Own the Servi ceNow case management system, ensuring the … irector (or similar role ) with genera list ER and end to end case management exp erience, with a focus on people leadership, operational/service delivery and HR transformation. Strong leader with proven people lea dership experience of managing a large team. Strong knowle dge of Employee Re more »

opportunity for an experienced IT professional to support general server applications. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to all UK based divisions to successfully enable operational business and operational delivery. This role is responsible for supporting … effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation, and audit requirements. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »

professional to support applications used by our Engineering and Manufacturing functions. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to UK based divisions to successfully enable business operations. This role is responsible for supporting and maintaining the full … out of hours working. Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »

We are looking for a Service Transition Manager for one of our public sector clients. Rate: up to £550 per day Duration: 9 Months Inside IR35 Location: Hybrid, London, mostly remote As a Service Transition Manager you will have: User focus - Understands users and can identify who they … approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities. Service management framework knowledge - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge … in project or programme activities. Service focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Problem management - Understands and identifies problems, analysing and helping more »

than one hundred staff in our London, Manchester, and Manila offices. OryxAlign’s business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services … travel to remote client sites may be required. The role is hybrid so whilst not attending client site, time will be spent support our Service Desk and activities directed by the Service Delivery Manager. The 1st Line Support Engineer role is focused upon the day-to-day … delivery of IT support services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, common-sense and initiative. What we need more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident … management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications more »

Role: Facilities Management Delivery Lead (Sizewell C) Position: Contract Location: Suffolk (Sizewell C) or London office (Hybrid Working Available) Duration: On Going Type: Contract Rates: Negotiable Vacancy Overview Are you ready to be part of one of the most groundbreaking projects in the UK? Join our expanding Sizewell C … million homes for 60 years, supporting Britain's journey to achieve Net Zero by 2050. Job Purpose/Overview As the Facilities Management (FM) Delivery Lead, you'll report directly to the Site Operations Facilities Management Manager, overseeing the day-to-day services and projects delivery. You'll ensure … the efficient delivery of support services in line with safety, quality, time, and cost parameters, supporting the construction project. Your role will involve providing technical input and advice, managing the FM Contract provider (currently Dalkia), and contributing to the procurement, planning, implementation, and operation of key contract areas. Principal more »

clients looking for an End User Services Operations Manager to join them during an exciting period of transformation. You’ll be delivering end user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with … service restoration for end user incidents and degradations in service, alongside operational command and control through compliance and focus on reduced incidents and fast recovery of services, including operational management of all end user vendors. The role: Ensure service delivery remains aligned to business needs by … accreditations Use a strategic lense to ensure that the approach to delivering services takes the best advantage of market capability, driving efficiency and continual service improvement Track and report on all services being delivered and assess supplier performance Ensure all services have a robust support model to be able more »

responsibilities, however these may vary as the industry and associated technology is complex and constantly changing: • Manage all day-to-day activities for project delivery including progress updates, deliverable coordination and quality assurance of work produced by engagement teams. • Manage project onboarding processes such as due diligence, contract, and … Conduct thorough assessments to measure client cyber posture and develop detailed reports outlining prioritised opportunities for improvement. • Build and maintain relationships with clients on delivery engagements by understanding needs and identifying opportunities for consulting services. • Provide guidance, mentorship, and direction to delivery teams to ensure high-quality outputs … and client satisfaction throughout the project lifecycle. • Provide training exercises to key stakeholders on project delivery teams to expand existing knowledge of cybersecurity controls and manage delivery requirements. • Provide recommendations for implementing cybersecurity frameworks, policies and technologies tailored to the needs of the business and industry regulatory requirements. more »

process improvements, and be the driving force behind the desktop services transformation journey. Responsibilities: Enhance customer journey for user base when engaging with IT Service Oversees the daily operations of desktop service Managing/Leadership duties for support teams Collaborates with cross-functional teams to align desktop services … with business goals and IT strategies Leads process improvement efforts to streamline desktop service delivery and boost efficiency Ensure compliance with IT security policies and industry regulations related to desktop computing. Key Skills Background in IT service management or related field with a focus on desktop services … effectively Familiarity with endpoint management tools like Endpoint Manager, SCCM, and JAMF Proficient understanding and application of ITIL principles. Hands-on experience with IT service management (ITSM) tools Ability to manage multiple tasks efficiently Proficient in team management and fostering a collaborative work environment Excellent communication skills for effective more »

may require medications to be given from the stock in the OOH visiting car, as well possible palliative care patients. The Out of hoursvisiting service usually commences from 7pm to 8am Monday to Thursday, and 24 hours over the weekend. About us Greenwich Health is the GP Federation for … require medications to be given from the stock in the OOH visiting car, as well possible palliative care patients. The Out of hours visiting service usually commences from 7pm to 8am Monday to Thursday, and 24 hours over the weekend. The Urgent treatment centre is open 24 hours per … responsible for monitoring health, safety and security of self, the team and others and promote best practice. - Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team. - Take part in more »

Development of the Health and Safety File In addition to this we are looking for an individual to drive quality and diversity of our service offering, provide support in the management of existing clients and continuing to raise the profile of the company. You will be joining a team … a passion for safety and health to deliver delivered proportionate risk solutions for our clients. Location The role will be home based with project delivery mainly in London although we can service all parts of the UK depending on our client. London meeting attendance is therefore a requirement … of this role to service projects as required. We have serviced office breakout space available at Hamilton House (Regis), close to King’s Cross Station and the ability to reserve meeting room space as required. Responsibilities You will need to be from a consultancy or client organisation with the more »

are seeking two highly skilled Senior Application Analysts to join a local authority in Camden. These roles are crucial to their commitment to enhancing service delivery and operational efficiency. You will be working on either our Mosaic system or Civica OPENRevenues system, contributing to the full application lifecycle … system to improve functionality and performance. Collaborate with key business areas to understand changing requirements and business processes. Provide innovative solutions to ensure consistent delivery of services to our customers. Core Skills: Strong experience in an enterprise applications environment with a focus on supporting and configuring Revs and Bens … systems (ideally Civica OPENRevenues). Preferably experienced in Local Government environments, understanding service areas such as Customer Services, Housing, and Children Services. Proficient in system analysis and design, capable of offering recommendations and solutions to enhance service delivery. Familiarity with Dev/Ops and ITIL-aligned environments, including more »

Infrastructure Manager to join the team. As an Infrastructure Manager, you will leverage your expertise in your designated technology area. You will oversee the delivery of Infrastructure Improvement Programmes, managing large-scale budgets. This role involves engaging with various stakeholders through established governance forums. This is a hands-off … across the estate. Key responsibilities include: Work with the architecture team to understand the current setup and problems experienced. Advise on improvements to enhance service delivery and resolve repeat incidents. Ensure that new services are developed and launched with solid infrastructure standards, providing a strong foundation and longevity … relationships and collaborate with suppliers and partners when making technology-related decisions. Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service restoration. You may be called upon to support the delivery of major Infrastructure Improvement Programmes more »