Role : Head of IncidentManagement & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of IncidentManagement & Service Operations to … join them during an exciting period of transformation. You’ll oversee the operational aspects of IT services with a particular focus on incident management. You’ll be responsible for leading and managing the processes, teams, and technologies that ensure effective incident resolution, the delivery of high-quality IT … ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incidentmanagement procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver of more »
London, England, United Kingdom Hybrid / WFH Options
Sportradar
enhance the reputation of the organization by effectively managing issues and crises that may arise. This role reports to the director of Enterprise Risk Management and tackles issues globally as they emerge. The Crisis Manager plays a critical role in formulating proactive strategies, managing external perceptions, and coordinating crisis … requires strong multitasking ability, highly developed communication skills, and the ability to take control of a situation, including conversations with senior leaders. Duties : Crisis Management : Collaborate with internal stakeholders to develop and coordinate actions and communications, particularly during sensitive or crisis situations. This involves creating crisis communication plans with … experts, support functions, and business units, to investigate, diagnose, resolve major incidents efficiently, and ensure regulatory requirements are considered. Root Cause Analysis: Facilitate post-incident reviews and root cause analysis (RCA) sessions to identify the underlying causes of crises and issues and implement preventive measures to avoid recurrence. Drive more »
customer downtime. You will be expected to ensure that customer SLA’s are achieved for all services using Network Monitoring and end-to-end IncidentManagement processes. Your day-to-day responsibilities will include: Network Monitoring, IncidentManagement, Incident Diagnosis, and Incident Resolution within … on your requirements. The business does ask that you have/are: CCNP or CCNA level Network Engineer. Experience of working within a Network Management or Operations Centre environment. Good understanding of Enterprise Networking Principals – OSPF, BGP etc. Experience with network monitoring tools. Experience of trouble-ticketing systems. Excellent more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major IncidentManagement and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »
IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incidentmanagement (not only major incidentmanagement) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). Hybrid more »
South East London, London, United Kingdom Hybrid / WFH Options
Resolver - A Kroll Business
of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize time to value Business Analysis Gathering and documenting customer functional and more »
South West London, London, United Kingdom Hybrid / WFH Options
Espire Infolabs Limited
Permanent Location: London, UK(Remote) Job details: Purpose of the Job Leading the Response: Acting swiftly and decisively during security incidents to mitigate risks. Incident Lifecycle Management: Overseeing incidents from the moment of detection, through the containment and eradication stages, to the final resolution. Post-Incident Analysis … Conducting detailed investigations post-incident to understand the root cause and to develop strategies to prevent recurrence. Continuous Monitoring: Keeping a vigilant eye on the organization's security systems to detect any suspicious activities early. Threat Analysis: Evaluating potential threats and vulnerabilities to ensure that the organization is prepared … manage security incidents by analyzing alerts from diverse sources and collaborating with external monitors to identify and address potential threats. Serve as a primary incident responder, leading the containment and resolution process in line with established protocols to reduce risks. Enhance security procedures to improve the organization's monitoring more »
North London, London, United Kingdom Hybrid / WFH Options
Rushworth Associates Ltd
and reliability. Is this you? Can you, as a Cloud Infrastructure Analyst play a key role in the team? Key tasks include; IT Infrastructure Management: Monitoring infrastructure services, delivering & implementing technical solutions in line with processes & procedures, using tools & techniques for monitoring performance of automated systems & services. Hardware & software … information, facilitating security risk assessments, business impact analysis & accreditation for complex infrastructure systems. Maintain appropriate administrative access to the infrastructure. Day to day Problem & Incidentmanagement , determining problem fixes, implementing remedies & preventative measures. Ensure incidents are handled within procedures. Provide effective feedback, throughout the performance management cycle … for optimum performance. Assist with IT Disaster Recovery and Business Continuity planning and testing, ensuring infrastructure services meet agreed SLAs. Change Management . Ensure all infrastructure changes are implemented through the change management process. All changes to Azure services are managed effectively through Infrastructure as Code, IaC ,Terraform. more »
Monday - Friday excluding weekends and bank holidays. Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog. Working using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. Responding to incidents as per clients … IncidentManagement processes. Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of: Triage Resolving MS Dynamics 365 Configuration defects Raising Service-now tickets for downstream issues as required Raising Microsoft support calls for any more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incidentmanagement and resolution alongside project-based deliverables Contribute … In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »
Broad Street, Greater London, United Kingdom Hybrid / WFH Options
Picture More Ltd
central London. This role is perfect for someone who enjoys supporting key business applications, collaborating with colleagues. Essential Skills ITIL (must-have) Condeco (Space management) (Active Directory Single Sign On + Fully integrated Outlook ad-in) ServiceNow (for incidentmanagement) Azure Virtual Desktop (AVD) Microsoft Dynamics … We're Looking For Strong communication skills (verbal and written). Ability to work in a team environment and manage tasks independently. Excellent time management and multi-tasking skills. Logical thinking, reliability, and determination. Experience in delivering high-quality customer service and collaborating in a small team. How to more »
North West London, London, United Kingdom Hybrid / WFH Options
Job Heron
software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch … Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of IncidentManagement Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools more »
mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led transformation company … information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base … sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery for a specialist security service management function within or into an account. with customer’s and Information Security teams, to drive security improvements, promote and identify security enhancements and to ensure more »
is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. IncidentManagement – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »
City of London, London, United Kingdom Hybrid / WFH Options
Bilge Adam Technologies UK Ltd
possible as part of continuous improvement to the support function Configuring monitoring and logging software ( Datadog preferably ) on all resources of the application service Incidentmanagement Produce wiki or other relevant documentation to enhance in-house knowledge base Maintain working relationship with business teams and business management … Jenkins) Exposure to Postgres would be beneficial but not essential Ability to communicate clearly and concisely to IT and business teams and to senior managementmore »
South Croydon, London, United Kingdom Hybrid / WFH Options
ea Consulting Group Ltd
company with flexibility on location and exciting projects to work on. In this role, you'll be responsible for overseeing the design, installation, and management of a robust network infrastructure across multiple UK locations. You'll collaborate with managed network suppliers and ensure the smooth operation of data networks. … VPLS Proven track record of successfully delivering IT network projects Experience managing network integrations during acquisitions and leading successful migrations Demonstrated experience in domain management and handling DNS configurations, including setting up, migrating, and maintaining DNS records Experience in incidentmanagement, with a strong background in providing more »
the London office. My client is looking for a confident self-starter to provide high level tech support across all applications. Key Responsibilities - Provide incidentmanagement to various applications. - Troubleshoot & diagnose application issues. - Review & acknowledge alert notifications, escalating where necessary. - Manage the out of hours deployment of application more »
Greater London, England, United Kingdom Hybrid / WFH Options
Trident Search
and allow them to offer the best service possible. This is a senior role, so plenty of experience within SecOps is vital, especially within incident response and engaging with the wider business. This role will also see you have direct reports, so experience in a little leadership or mentoring … to further enhance capabilities Experience with malware analysis is essential as you will play a senior role in managing this process. Having ownership over incidentmanagement and ensuring incidents are closed out in a timely manner or escalated effectively. Risk analysis across multiple teams and technologies is also … great internal security role, working with a reputable organisation and a talented team. If you have the right experience and are comfortable with your incident response skills then please do go ahead and apply now. more »
Application Support team. A hybrid role with the option to work remote 4 days with 1 day in the London office. Key Responsibilities - Provide incidentmanagement to various applications. - Troubleshoot & diagnose application issues. - Review & acknowledge alert notifications, escalating where necessary. - Manage the out of hours deployment of application more »
to work for a global leader in data science. Responsibilities: Conduct research, design, develop, deploy, and enhance security solutions, such as cloud security posture management (CSPM), endpoint detection and response (EDR), cloud access security broker (CASB), and integrated cloud email security (ICES). Support initiatives and technologies related to … and monitoring security solutions on a daily basis. Support security analysts in their investigations and fixes of security issues in accordance with procedures for incidentmanagement and response. Keep up to date knowledge of sophisticated threats, ongoing surveillance, incident handling, and mitigation techniques utilized in cyber security … operations. Qualifications: Experience with integrated cloud email security (ICES) and cloud access security broker (CASB) and cloud security posture management (CSPM) Expertise in scripting for complex assignments and automation Knowledge in SANS Top 20 Controls, NIST Framework More details: Permanent role 2 days in office, 3 days work from more »
West Drayton, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
/feedback to stakeholders, customers. Participate in 24/7 on-call support rotation. Requirements: Monitoring, maintaining service metrics, infrastructure. Python, Terraform, GitHub Actions. Incidentmanagement, runbooks/playbooks. Tests, test infrastructure maintenance. GitHub deployment workflows, operational procedures. Communication skills, service review/feedback. 24/7 on more »
is accurate and submitted timeously -Editing and translating reports as needed -Analyse info and reports received and notify relevant department as needed - Lead the incidentmanagement process by recommending appropriate actions ensuring regular follow ups as well as communicating info to stakeholders -Liaise with management and internal … in French is essential - Degree educated in either political science, international relations, politics, economics, social science, law or similar is required - Experience in project management and reporting needed - Ability to process large volume of technical information - Experience working with a Non-profit organisation as well as due diligence beneficial more »
suppliers and partners when making technology-related decisions. Serve as the central point of contact for technology-related decisions and service improvement plans, including incidentmanagement and service restoration. You may be called upon to support the delivery of major Infrastructure Improvement Programmes, where the Senior Infrastructure Manager more »
City Of London, England, United Kingdom Hybrid / WFH Options
Computappoint
provides many technological opportunities within their business. Providing support for all network-related incidents and projects (3rd line) Providing consultancy to teams Knowledge sharing Incidentmanagement This role will be heavily focussed on BAU work Required Skills and Experience: A history of working in Low Latency Environments Experience more »