101 to 125 of 838 Customer Experience Jobs in England

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … outstanding service, and unrivalled expertise to Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The Global Digital Customer Experience is a strategic focus area for growth within Travel and Lifestyle Services and there is significant continuing investment to transform and optimize … that will design, develop, test, solve, debug, deploy, document, and ensure reliability and availability for the software and systems that meet the needs of customer-facing applications, business applications, and/or internal end-user tools and applications. Technology design considerations would include usability, navigation, SEO-friendliness, a responsive more »

DescriptionCustomer Lifecycle Management - Strategy and Portfolio Optimisation DirectorLondon or NorthamptonAbout Customer Lifecycle Management TeamOur Customer Lifecycle Management team will be focussing on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as … their life stages and differentiated financial need. They will define the opportunities where we have the right to win throughout the customer lifecycle that includes acquisition, activation, deepening customer relationship, retention and win-back. The team are responsible for providing the correct level of check and challenge and … drive Customer Lifecycle Management and to build efficiency and knowledge. Build strong relationships across the team and beyond, to consult with journey owners, CX designers, Marketing and Data Analytics.• High level of communication skills needed to develop networks internally to leverage resources, and externally to maintain an active understanding more »

the ContraForce Platform by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. … achieving their business objectives through best-in-class digital engagement. Diverse and Inclusive, wellbeing, sustainability, giving and learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the ContraForce Sales organization and the value we … engage digitally to help solve their business problems. We are looking for a Director of Partners for EMEA who specializes in Security Operations for customer solutions. You will work with partners and customers to prospect for and initiate the sales engagement for ContraForce’s capabilities and platforms. ContraForce continues more »

Cloud Adoption is an organization within our Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation, nurturing an efficient ramp up and removing technical barriers. Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud … Adoption Manager will focus on the post-booking side of our customer’s lifecycle, ensuring a successful and sustainable cloud consumption growth. Does this pique your interest? If so, we hope to meet you! Role and Responsibilities The Cloud Adoption Manager will collaborate closely, as needed, with the relevant … the accounts they are managing. The ultimate goal is to accelerate usage growth of Oracle Cloud (IaaS and PaaS) while also creating a robust customer experience across the entire cloud adoption lifecycle. Typical activities: Drive a fast and smooth Customer activation Strong focus on Activation for new more »

join a fast paced business with plenty of growth opportunities and a built in career plan for this role Job Title: Strategic Account Manager, Customer Success Industry: MarTech, Social Media Software, Branding Software, Employee Advocacy, Employee Engagement, Social Selling Tech Location: Hybrid, London, 3 days a week in the … who has excellent communication skills and is someone who can work with both clients and internal stakeholders collaboratively in order to deliver the best customer experience and ensure the customer is meeting or exceeding their goals from their employee advocacy program. You will also be someone who … is comfortable working closely with the director of customer success in order to help develop the playbook for operational processes within account management, whether that is renewals, upselling campaigns or account nurture etc The Candidate: The ideal candidate will be someone who has worked a similar environment, so MarTech more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 Please note all applicants require full and indefinite right to work in the UK as this client is unable … to provide sponsorship To work in a team who manage all aspects of market research, customer segmentation, first part data build up and consumer activation along the customer journey for all brands across this companies’ group. Fuelling the ambition to put data at the heart of decision making … and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the more »

a single source of data for the organisation globally. This is a highly strategic programme and will need an experienced Analytics Engineer who has experience of working with large data sets. You will be a valuable member of the team helping them to implement Snowflake as their main Cloud … source as well as enhancing their overall customer experience.The ideal candidate must have:Strong data engineering experienceStrong analytics experience Experience with SnowflakeExperience with Amazon Web Services (AWS)Strong Python experienceMatillion (ETL & ELT) experienceData Visualisation experience - Power BIExperience scripting with Javascript Strong SQL experience Experience translating data to stakeholders and other senior members of the businessRetail or consumer/customer insight experienceExcellent communication skillsUnfortunately, the role will not be providing sponsorship at this time.If this sounds of interest and you believe you are a good fit please click through and apply!Carbon60, Lorien more »

It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device! What You Can Expect Type - FTC until … Location - Watford (Hybrid) Salary - £37,000 Industry - FMCG Main Responsibilities as a Service Improvement Analyst Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. Become responsible for optimising the customer experience and delivering high standards of customer satisfaction and continually enhancing processes. … Work on projects related to projects improving Customer Operations performance. Experience & Skills Required Strong experience with service and process improvements Experience in the Retail/gaming/gambling. Demonstrable experience in process improvement methodologies (e.g. Lean Six Sigma) would be nice. Experience of creating more »

Customer Complaints Specialist Remote working - with occasional travel to Leicestershire 35 Hours a week, 8-6PM £25-30 Per Hour, Weekly Pay Temporary Ongoing Sellick Partnership are recruiting on behalf of a Housing organisation based in the East Midlands for a number of remote working Customer Complaints … Specialists. The ideal candidate will have experience in resolving customer complaints and related enquiries, reporting on customer feedback, satisfaction and lessons learnt from complaints. You will be instrumental in improving the link between customers and the client. Responsibilities of the Customer Complaints Specialist will involve, but … may not be limited to: Allocating work to the team Supporting the Business Insights Team and the wider organisation in delivering accurate customer feedback and lessons learnt from complaints Providing regularly data preparation and data checks Identifying regular issues and patterns in regards to complaints Reviewing customer satisfaction more »

fun, high energy, no hierarchy and lots of autonomy and ownership. If this sounds like you, read on! Responsibilities: Own and manage all current customer value growth marketing initiatives, developing a test and learn method to increase performance. Manage the end-to-end campaign activity for all current customer campaigns, aligned to customer need and the marketing calendar. Bring creativity and science to the creation of all comms creative. Map out all the significant customer journeys to develop customer experience and increase value. Track and measure the effect of all customer marketing initiatives … and campaigns to allow reporting and evaluation. Build solid relationships across the business and help build better customer experiences across all touchpoints. Complete ownership of email and SMS channels. Including production, delivery, reporting and evaluation. Manage customer data within marketing to guarantee they collect and use it compliantly more »

Quinton Davies are working with a rapidly growing early stage Tech for Good business to secure a Customer Experience Lead. The CX Lead is a critical role for this innovative business. You will be the main point of contact for all clients and end users, supporting them in more »

next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the … that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.ABOUT US … We are a Human Experience Company. Human experience is not just what we do, it’s who we are — a highly collaborative collection of global experts building experiences that can help transform businesses. And because we are powered by Infosys, we have the skills and scale to build more »

transformation, and are setting up a brand-new Advanced Analytics Team to help them truly leverage the value in their data and improve the Customer Experience they are providing, making this an excellent time to get involved!As such, this role will give you the opportunity to work … on transformative agile projects, and play a pivotal role in helping to steer and prioritise their activities to improve their Customer Experience, driven by high-quality business data and insights. You will work with diverse stakeholders across the entire organisation to gather requirements and translate these into actions … keen interest in data to make a real impact on an organisation who have a real appetite for improving their analytics capabilities!Requirements: * Significant experience as a Business Analyst * Experience working on Data, Analytics and IT projects * Strong communication and stakeholder management * Excellent verbal and written communication skillsBenefits more »

meters to all consumers by the end of 2020. The infrastructure is now live and DCC must ensure that we have the internal and customer facing processes and systems that allow us to operate at scale with our national customer base. Were looking for an experienced and dynamic … demand in a timely and cost-efficient manner. The role holder will also ensure the optimisation and traffic management capability of the network delivers customer needs driving efficiency of existing and future network traffic flows. What will you be doing? Lead and motivate a team that is responsible for … term network capacity from our suppliers and partners to scale their networks in the most cost effective manner, whilst ensuring delivery of an excellent customer experience in line with key performance metrics and indicators Present to our suppliers, in a compelling way, the formal submission of the Demand more »

provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.The RoleWe're seeking a proactive, experienced, and highly motivated Customer Marketing Manager to join the Marketing team in our London office. This is a hands-on role that will define and lead customer … customers. This will be primarily executed across CRM as well as organic social and owned content. Detailed knowledge of Adobe Campaign is essential and experience of Sprinklr is desirable.Responsibilities:Drive customer retention and Customer Lifetime Value (CLV) through our customer engagement channels, owning the annual calendar … execute end-to-end individual marketing and transactional email campaigns, creating workflows and overseeing content and copy for each, using Adobe Campaign and AEM.Oversee Customer Marketing Executive with the development of organic social media strategy to increase followers, reach and interactions.Oversee the end-to-end execution of organic social more »

approximately six times hotter than the sun's core (100 million Kelvin). This full-time role is key in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. You will also ensure the reception services are run to the highest quality. Oxford … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of the centre Clearly identifiable management skills in a … customer facing environment Evidence of facilities management or operational management experience Personal Competences: A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Attention to detail/completer finisher Excellent administrative and organisational skills Good communication more »

adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … information. Review and request any additional information for clarity as required, escalating any lack of response/missing or unexpected detail as appropriate. Support Customer Reviews ensuring all required documents are obtained from the customer in a timely manner to ensure that reviews take place within the desired … are adhered to. Check all outstanding debt is fully settled prior to the release of any security. Ensure appropriate release of security and robust customer engagement. In cases of partial release ensure approval by underwriting for remaining loan and remaining security. Manage your workload and working day to ensure more »

supply of dynamic digital display solutions incorporating fully graphic electronic shelf labels (ESLs). We help retailers optimise revenues and margins by improving the customer experience at the shelf-edge, where most purchasing decisions are made. Displaydatas ESLs enable retailers to control and drive in-store pricing and … Displaydata portfolio to ensure it meets the needs of our key customers. We are looking for someone with a real passion for end user experience, who is technology savvy and utilizes data. In this rapidly developing market, you need to be eager to take the initiative; be a problem … clearly and archived. Performing and maintaining competitive analysis and standing. Identifying product gaps and clearly capturing product advantages. Acting as an information conduit between customer/sales and product developers. Clearly communicating the product roadmap and new product features definitions. Maintaining and enhancing ROI, TCO and other sales tools. more »

role for you! We are delighted to partner with one of the leading telecommunication businesses across the Southwest who are celebrated for their extraordinary customer satisfaction ratings. Our client is a well-established business with exceptional expertise in Hosted VoIP Phone Systems, Business Mobile, Business Broadband, MDM Solutions, etc. … to join them on a full-time permanent basis. As an integral member of the support team, you will be highly motivated to resolve customer queries instantly through a proactive and conscientious approach. On offer is a very competitive salary and: Benefits: Hybrid working Inclusive and supportive work environment … Ongoing training and support Career progression opportunities Free parking Day off on your birthday Company socials Your Responsibilities: Provide exceptional technical customer support across a wide range of business telecoms, business internet, mobile products, etc. Be the first point of contact for customer queries, diagnosing and troubleshooting technical more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. Th e role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

Account Manager/Customer Relationship Manager - Manchester/Hybrid Circa £40k OTE/£28-30k basic Our client is a respected technology solutions provider offering cutting-edge IT/SaaS, Unified Communications, Contact Center, Networking, Security, and Customer Experience solutions to enterprises and the public sector. … They are hiring multiple Account Managers/Customer Relationship Managers. Responsibilities include: Support Account Directors in managing key client accounts Directly manage assigned accounts to drive revenue retention & growth Identify cross-sell/upsell opportunities across IT/SaaS, Unified Communications, Contact Center, Networking, Security, Customer Experience solutions Develop expertise across the company's portfolio Qualifications: Experience in IT/SaaS, Unified Comms, Contact Center, Networking, Security, CX industries Proven success in achieving targets through account management/sales Strong commercial acumen & technology understanding Self-motivated & goal-oriented Full UK working rights, no more »

of the project delivery team working on package and tailored application implementations and collaborating with other teams to deliver improvement projects that support the customer experience. The role requires excellent project management skills. You will be leading the project team, and be responsible for the successful delivery of your … ensuring excellent outcomes and tangible benefits. Key Responsible: To ensure project scope is well defined and project deliverables are clear, unambiguous, and agreed with customer stakeholders To develop realistic and achievable project plans in line with specified requirements, available project resource and the complexity of the project Ensuring excellent … managing project controls the use of project management tools Provide informative and accurate progress and exception reporting to a range of internal and external customer stakeholders To manage the customer's project tasks, mitigating project risks, actively monitor and manage actions, issues and dependencies To proactively manage projects more »

Business Development Director - Messaging About Us Premier CX (www.premiercx.co.uk) is a dynamic and innovative company that advises some of the world's leading brands on contact centre customer experience 'CX'. We’re embarking on an exciting journey to create a new proposition that leverages cutting-edge technologies … a flair for innovation, a deep understanding of messaging solutions, and a passion for driving sales. You’ll collaborate closely with our blue-chip customer base while also exploring new business opportunities. Responsibilities Sales Leadership : Own and exceed annual sales targets within your assigned territory and accounts. Strategic Planning … Develop and execute a strategic plan to achieve sales targets and expand our customer base. Relationship Building : Cultivate strong, long-lasting customer relationships by understanding their business needs and objectives. Value-Added Solutions : Position our messaging solutions as value-added offerings rather than commodities. Solution Selling : Leverage your more »