risk & impact, effectiveness of implementation, testing & back out plans, adherence to process and communication) Maintain an accurate and up-to-date ConfigurationManagementDatabase (CMDB) andconduct regular audits and reviews of the CMDB to verify the integrity and accuracy of configuration data. Track and control the configuration of CIs, ensuring more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
Job Title: Security Operations Centre, (SOC) Engineer Location: Harlow or Glenrothes (hybrid working with up to 2 days a week on site) The Department and Team Raytheon UKs Digital Technologies (DT) department are responsible for supporting and enabling the wider more »
configuration and development Experience in ServiceNow Mobile app development Worked on any 3 of ITSM, CSM, HRSD, GRC, ITBM modules Advanced knowledge of CSDM & CMDB Knowledge of integration Hub and flow designer is a MUST. Excellent knowledge of ServiceNow Best Practices, Custom apps, App Engine... more »
you will have the opportunity to:Manage Cytiva Learning and Development portfolio including Cornerstone, Udemy, maintaining accuracy of application data in ConfigurationManagementDatabase (CMDB).Responsible for the Application roadmap, vendor and budget management (expenditure, licensing costs etc.), demand management process (capture funnel, groom & prioritise) aligned with Cytiva Learning and … through release and sustainment. Define metrics to measure success and enable continuous improvements to support learning and development. Support Operations including ServiceNow Change process, CMDB updates & application support process and managing incidents & achieving SLA standards.Partnering with cross-functional stakeholders to drive prioritization, On-time delivery, progress tracking, flag risks and more »
Change and Configuration Analyst - £55k (CAB/CMDB/Asset control) - London - 2-3 days onsite per week. Key Skills: ITIL, ITSM, Knowledge of infrastructure technologies, CMDB setup, leading CAB review meetings. You will be responsible for developing and owning the relationships between the Change and Asset & ConfigurationManagement team … and the Service owners, whilst ensuring the Change and Asset & ConfigurationManagement Process and CMDB are fit for purpose with integrated dependencies, used in a compliant manner, and maintained as the single source of truth in relation to the standard operating model. Through the demonstration of an analytical approach and … identifying, developing and implementing service improvements. ConfigurationManagement – Develop Process and governance, manage daily exceptions/workload, Identify potential processes for automation Essential Skills: CMDB setup experience A broad understanding of the technologies and process needed to run an efficient Change and Asset & ConfigurationManagement function. Technical expertise and the more »
I am working with a Housing Association to find a Business Enterprise Architect to join the team.Location: LondonOnsite Requirements: Hybrid (Flexible)Salary: 72-76kA successful Business Enterprise Architect will:Engage with business stakeholders to understand strategies and translate them more »
improving the IT Asset (ITAM) and ConfigurationManagement services, ensuring efficient creation, maintenance and management of the Asset and ConfigurationManagement Data Base (AMDB & CMDB) and CMS tools including: Definition, Creation and Implementation of effective processes and controls for Asset and Configuration Management. Enforce and enhance policies, processes and procedures … for Asset and Configuration Management. Ensure the AMDB and CMDB is definitive, up-to-date, accurate and the correct source for all IT Infrastructure hardware and applications. Auditing and verifying the integrity of the CMDB, to identify issues with, and improve processes associated to the update of system records. Monitors … all configuration items (CIs) and their relationships to other CIs. Identification of ownership and accountability for management for all CIs within the AMDB and CMDB and lifecycle management and status accounting for all assets and Configuration Items. E ssential experience required: ITIL foundation plus other relevant ITIL intermediate level qualifications. more »
Greater London, England, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
and integrations based on business needs. Customise ServiceNow workflows, forms, UI pages, and scripts using JavaScript, HTML, CSS, and Jelly. Configure and maintain ServiceNow CMDB, including discovery and integration with third-party data sources. Develop and maintain ServiceNow reports, dashboards, and analytics to monitor system performance and usage. Perform ServiceNow more »
knowledge of ITIL Framework and ITIL v4. Thorough knowledge of IT service management principles, procedures, and optimal methodologies Strong experience with ITIL Tools and CMDB Expertise in Service Integration & Management Operating Models. Experience managing IT Outsourced Suppliers Experience with and understanding of IT technical infrastructure, services, and/or architecture. more »
with standard enterprise systems liaising with ITV TDA Maintain technical knowledge base documents ensuring all components are logged within code repositories e.g Github and CMDB Skills you’ll need (minimum criteria) Strong understanding of financial and HR concepts and how they are encapsulated in the data flowing between systems, with more »
Experience in managing implementation of Smart Centres, Smart lockers and Vending Machines Exposure to service now projects implementation – HAM Pro, BCM/IRM and CMDB Extensive experience in working with deskside support partner organisations on contract flow down terms, adhoc business requirements, PC refresh projects. Experience in managing service delivery more »
Greater London, England, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
About NTT DATA Business Solutions: About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We more »
in place alreadyWe are looking for a CASD Architect with experience in the design and implementation of CA Service Desk and ConfigurationManagementDatabase (CMDB).Skills required;+ Design and architecture experience+ Scripting skillsIf you are interested in discussing this CASD Architect role further, please apply or send a copy more »
configuration and development Experience in ServiceNow Mobile app development Worked on any 3 of ITSM, CSM, HRSD, GRC, ITBM modules Advanced knowledge of CSDM & CMDB Knowledge of integration Hub and flow designer is a MUST. Excellent knowledge of ServiceNow Best Practices, Custom apps, App Engine, PA. Active CTA/CMA more »
place already We are looking for a CASD Architect with experience in the design and implementation of CA Service Desk and ConfigurationManagementDatabase (CMDB). Skills required; + Design and architecture experience + Scripting skills If you are interested in discussing this CASD Architect role further, please apply or more »
Change and Configuration Analyst - £55k (CAB/CMDB/Asset control) - London - 2-3 days onsite per week. Key Skills: ITIL, ITSM, Knowledge of infrastructure technologies, CMDB setup, leading CAB review meetings. You will be responsible for developing and owning the relationships between the Change and Asset & ConfigurationManagement team … and the Service owners, whilst ensuring the Change and Asset & ConfigurationManagement Process and CMDB are fit for purpose with integrated dependencies, used in a compliant manner, and maintained as the single source of truth in relation to the standard operating model. Through the demonstration of an analytical approach and … identifying, developing and implementing service improvements. ConfigurationManagement - Develop Process and governance, manage daily exceptions/workload, Identify potential processes for automation Essential Skills: CMDB setup experience A broad understanding of the technologies and process needed to run an efficient Change and Asset & ConfigurationManagement function. Technical expertise and the more »
lifecycle. Assist with managing orders for consumables, hardware, and software. Help keep support and operational procedure documents up to date. Support maintaining the ConfigurationManagementDatabase for Racing Post assets. Learn and utilise ITIL Incident Management processes using a Service Management toolset. Assist in ensuring the availability of Racing Post more »
within ServiceNow Act as Change Manager in CAB or E-CABs when called upon. Contribute to the maintenance of a comprehensive configurationmanagementdatabase (CMDB)by updating and verifying configuration data. Identify and engage with customers and other stakeholders to collate service information. Participate in regular audits to ensure the … sector - essential Familiarity with ITSM tools and technologies Strong understanding of ITIL principles and their application in IT service management Knowledge of configurationmanagement databases (CMDB) and their role in maintaining accurate configuration information. Familiarity with current infrastructure technologies such as networking, servers, storage, virtual desktops, virtual servers, and Cloud more »
ServiceNow Administrator Manchester 2x per week £60,000 + 10% bonus + 10% pension Would you be interested in exploring an opportunity with a leading player in the re-insurance space, currently on a journey to bring all their technology more »
site in London per week) Duration: Until 31/10/24 MUST BE PAYE THROUGH UMBRELLA Role Description: Project commentary: implementing a production CMDB extending discovery of the IT Estate into lower environments and cloud DCs integrating ServiceNow with critical upstream systems including Mprove to provide traceability of business … ServiceNow Platform Architect who can provide technical expertise against requirements considering the platform’s architecture, capabilities, and best practices with a core specialism in CMDB design and implementation. This includes the production of good quality technical documentation to support internal governance processes as well as development teams/partners in more »
involved between process and sub-systems (Northbound & Southbound) based on Analyse & document the Configuration Item (CI) data mapping between business processes, inventory system and CMDB (CI & relationship models) for service management integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing … processes and systems (to operate network service & resource domains) Experience of resource/service inventory migration, data migration Experience in Configurationmanagement data modelling, CMDB data architecture. Understanding and exposure of cloud services. Knowledge of OSS/BSS sub-domains - Ordering, workflows, orchestration, fulfilment, Fault, Performance management, ETL etc. Extensive more »
Bradford, West Yorkshire, Yorkshire, United Kingdom
Yorkshire Water
of Snow Software AB toolsets and technologies and the configuration and implementationof the same within organisations Significant working knowledge of Service Now as master CMDB & Service now SAM Pro IT Asset Management. Led at least 3 significant external software audits working independently or with SAM advisory partner. Experience leading teams … endpoint management solutions including intune, SCCM, Autopilot and/or other deployment and patching technologies Working knowledge of Asset data flows to Service Now CMDB & Service Now SAM Pro for IT Asset Management Working knowledge of Microsoft Power BI and can demonstrate use within the ITAM Business Intelligence, Data Insights more »
this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there ConfigurationManagementDatabase (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and optimisation of the CMDB … several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDBConfiguration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services, and assets. Use Discovery to automatically discover and … insights to support decision-making, resource allocation, and improvement initiatives based on CMDB data. Skills and Experience Experience administering and managing a CMDB (ConfigurationManagementDatabase) to monitor and manage the asset life cycle of devices including provisioning repairing and decommissioning to ensure efficient and effective best use of assets. more »
Alton, England, United Kingdom Hybrid / WFH Options
In-Space Missions Limited
testing changes to service management software (JIRA) to meet new business requirements; Troubleshooting issues with service management software (JIRA); Administration of service CMDB (ConfigurationManagementDatabase) and assisting with the design of CMDB changes; Contributing to user documentation and producing training materials for customers and internal users of service software more »
IT Change & Asset Manager Central London (Hybrid/remote) £65,000 annually TRIA are working with a fascinating global private equity organisation that spans across 16 countries with over 14,000 employees and 100,000+ users. We are representing a more »