1 to 25 of 193 Apprenticeship Customer Service Jobs in the UK

Firebrand Training have an exciting new opportunity for an Apprentice Technical Analyst with Cambridge Support Ltd, a full Managed Service Provider offering a wide range of IT services based in St. Neots, Cambridgeshire. Role We are looking for individuals with a strong desire to forge a career within the … IT sector who can demonstrate the ability to understand customer service, client needs and working with our wider technical team offering solutions to meet those needs. Within the team, you will become part of our technical services department responding to enquiries from customers and assist them with IT … of technologies. This role may also result in the opportunity for full time employment for the right individual, whether this is within our support service or other departments within the business. Your duties and responsibilities in this role will consist of: Provide technical support services to clients via phone more »

include booking customers in for eye tests, pre-screening, and recommending suitable frames. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role By giving customers top-notch advice (as well as a warm welcome … Duration 18 Months Positions Available 1 Closing Date Monday, 8th July 2024 Start Date Saturday, 20th July 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Initiative Qualifications Maths GCSE or equivalent, grade 9-4 (A*-C) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers … been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over more »

The successful candidate will be passionate about technology with a willingness to learn, develop and possess a blend of basic technical knowledge and outstanding customer service skills. There are fantastic opportunities for technical development and career progression for the right candidate. Training is provided and encouraged for all … our goals as a team. Duties will include: Providing technical product support to clients with a focus on quick resolution of incidents, and great customer satisfaction Analysing, troubleshooting application issues Reviewing tickets created by clients, including categorisation and routing Handling of incoming client calls, logging tickets with correct categorisation … Available 1 Closing Date Saturday, 6th July 2024 Start Date Tuesday, 6th August 2024 Desired Skills IT skills Problem solving skills Team working Excellent customer service Microsoft 365 applications Tech savvy Strong written skills Qualifications English & Maths GCSE or equivalent, grade 4/C - 9/A* (Essential more »

be highly organised, have a passion for E-Commerce, be a team player and take pride in delivering results. Develop your sales, marketing, and customer service skills through ongoing training and support. Have the ability to build strong relationships, be highly organised, have a passion for e-commerce … Positions Available 1 Closing Date Monday, 24th June 2024 Start Date Monday, 1st July 2024 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Team working Initiative Social media skills Tech minded Administration skills Creative thinking Qualifications 5 GCSE's including English and Maths GCSE or more »

and controlling the stock of IT equipment, imaging and building desktops and laptops, log support tickets in accordance with their IT Support processes, provide customer service focused technical support to end users and much more. Throughout your journey you will be closely supported by the IT Manager and … use Prepare equipment to be dispatched to sites when needed Log support tickets in accordance with their IT Support processes and maintain documentation Provide customer service focused technical support to their end users Escalate more complex support issues to the relevant member of the IT team Support users more »

If you are passionate about customer service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer … and responsibilities include: Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers Maintain high service standards and continually improve the service to customers Work well within a dynamic team environment Negotiate, investigate and resolve issues whilst proactively seeking … solutions Training Customer Service Practitioner Level 2 Apprenticeship Standard End Point Assessment Level 2 Functional Skills in maths and English Delivery method and location of training to be confirmed Career progression includes Team Leader and Team Management. Progression may be available to the right candidate on successful completion more »

We are a forward-thinking company seeking an apprentice service desk analyst to join the team in providing excellent IT remote support to our clients. You will become a valued member of the team at the forefront of our technical support desk, while gaining industry recognised certifications through the … apprenticeship training program. Role You will need a passion for IT; an understanding of excellent customer service; an enthusiastic, positive attitude; and the willingness to talk to people, exhibit confidence, and work at a high level with varied customers and technologies. Daily responsibilities: [will include:] First point of … contact for customers reporting IT issues via a multitude of channels (including phone, email, and customer portals) Providing excellent customer service Raising, prioritising, and working on support tickets Configuration of new client devices Providing remote and onsite support to a variety of clients Following and creating documentation more »

Schenker overseas offices throughout the shipment process Issue Reporting: Immediately report any problems, operational disputes, or discrepancies to the supervisor and head of projects Customer Service: Provide exemplary customer service to all teams, acting as a shared service function within the business Quotation Participation: Handle more »

A fantastic opportunity has arisen for an apprentice to join a growing business in the IT Technical Support/Customer Service team. The role offers fantastic opportunities for those with a passion for IT, who want to develop in a growing business. Role Duties will include: Being the more »

join this team as a Level 3 Data Administration Apprentice. As part of this role, you'll be at the forefront of providing expert customer sales and service support across multiple channels, including telephone, email, and live chat. You'll have the opportunity to not only assist customers … but also identify and capitalise on additional sales opportunities. From coordinating quality control and service requests to reporting trends and escalations, you'll play a crucial role in ensuring customer satisfaction and operational efficiency. In addition to this, you'll enjoy a range of benefits, including an indoor … staff discount on accessories, and access to an onsite training zone. If you're ready to dive into the world of data administration and customer service, this apprenticeship opportunity is perfect for you! In this role, youll work towards your Level 3 Data Essentials Apprenticeship, delivered by our more »

expert training team at Baltic Apprenticeships. A Typical Day in the Job: Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable. Provide best practice recommendations and answer … an extra holiday! Pension scheme Table tennis and pool table in the office Regular team social events Desired Qualities, Skills and Knowledge: Be highly customer focused and able to provide excellent customer service. Be excited by new cutting edge technology and have a drive for learning. Excellent written more »

for all 1st line IT issues Produce any follow up actions and escalate as necessary within the business To maintain a high degree of customer service for all support queries and adhere to all service management principles and SLAs Maintain client network architecture by setting up routers more »

Desired Qualities, Skills and Knowledge: Grade 4 in Maths and 5 in English is essential for this role Someone with a mature personality Good customer service skills Great personality is crucial Willingness to learn Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need more »

BT, ITV, and Kurt Geiger, you will have plenty of opportunities for career growth throughout your time here. Youll work towards your Level 2 Customer Service Practitioner qualification, have 1-2-1 Monthly Sessions(via Teams)with your Tutor, and spend 6 hours a week on apprenticeship work … e.g., assignments, study, training etc. Day to day, you will: Provide customer support for technical and course issues. Communicate with clients and users regarding support requests, giving advice to resolve issues. Raise cases on Salesforce CRM when escalation is required. Manage cases up to the point of resolution. Close … cases on CRM once complete. Customer care calls. Operate HubSpot chat function assisting with user, client, and prospective client enquiries. Manage IOSH Working Safely course. Obtain candidate scores from Shine. Collate candidate details/scores to record/submit on the IOSH portal for issue of certificates and passports. more »

Per annum Health and wellbeing incentives Excellent progression opportunities Access to the company pension scheme Desired Qualities, Skills and Knowledge: Motivated Team Player Good customer service skills and experience Keen eye for detail and good organisational skills Excellent time management skills Committed to learning Grade 5 in GCSE more »

Proficiency in Microsoft Windows and Microsoft Office products. While not essential, workplace experience or exposure to hardware and software support would be desirable. Strong customer service skills, with the ability to communicate effectively and empathetically with end-users. Your Training with Baltic: This apprenticeship provides the skills, qualifications more »

all over the UK, working with computers, servers, cloud technologies & networks. As an apprentice, you will play a pivotal role in providing exceptional & prompt customer support through various communication channels such as email, phone & Teams, in order to resolve technical issues & build new IT systems. In this role, youll … remote control software to remotely access computers to resolve faults Logging faults with suppliers (eg broadband, mobile, etc) on behalf of customers Ensuring all customer technical information is documented & kept up-to-date Building new IT systems for customers (eg computers, network equipment, Wi-Fi, etc) Adhere to IT … Employer pension contributions Option to specialise in technologies such as Microsoft Cloud, servers, networks or security Annual bonus Desired Qualities, Skills and Knowledge: Excellent customer service skills experience beneficial Great communication skills Have a keen interest in IT and can demonstrate this Eager to learn GCSE Grade more »

biz! They have more than 25 years of industry experience and have even won Lichfields Business of the Year in 2017. Providing five-star service comes naturally to these guys as they are always acting in their clients best interest and take pride in earning the right to be … team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge : Enthusiastic and passionate about IT Experience using Windows Operating Systems would be beneficial Communication and customer service skills Good numeracy and literacy skills Attention to detail Grade 4 in Maths and a grade 5 in English at GCSE is more »

be part of something monumental. Our client don't just offer you an apprenticeship; they offer you a launchpad to success. Their commitment to customer service excellence is at the core of everything they do. With unmatched industry expertise, they continuously expand into new markets, forging long-term more »

GCSE or equivalent, grade A*-C/9-4 or equivalent (Desired) About the Employer VALOR MEDIA LIMITED Point Blank Digital is a full-service digital marketing agency. Our main services being Search engine optimisation & Web Development. At Point Blank Digital we are a friendly and professional team of … able to build a great long-lasting relationship with our clients. We set up Point Blank Digital with the primary aim of delivering fantastic customer service and ensuring that you get the best results possible. We offer a personalised and individual service for each and every client. more »

Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough understanding of existing and emerging technologies Firebrands course is delivered either Online (online live instructor led … this apprenticeship will provide learners with the following world class vendor certifications in addition to the IT Technical Sales Apprenticeship: Masterclass 1 - Engaging the Customer Masterclass 2 - Negotiation Skills Masterclass 3 – Becoming the next top seller Microsoft Certified Azure Fundamentals Microsoft 365 Fundamentals Key areas covered are: Communication skills … Customer service IT Infrastructures Effective Sales Techniques (Negotiation, Objection Handling & Closing) Data Security Problem Solving Project Management The role offers long term security and the opportunity to progress into a permanent position Apprenticeship Standard IT technical salesperson (level 3) Training Provider FIREBRAND TRAINING LIMITED Working Week Monday to more »

new opportunity for a Systems Technician with Coriel Limited, a System Integration Company based in Nottingham. You will join a team with a strong customer focus delivering innovative technology solutions to industry. This is an amazing opportunity for someone to get themselves into IT and start a career. Role … team to: Provide both on-site and remote technical support Learn how to solve problems and promptly diagnose issues (either hardware or software) Attend customer sites for systems installations, system fault finding, and hardware replacements Assist Coriel engineering teams (UK and Spain) in daily delivery tasks such as software … installation, system testing, and hardware device deliveries Contribute to the production of quality product delivery and customer facing documentation Form good customer relationships through efficient delivery and support Serve customers in the UK and overseas accompanied by senior support team members Training Velocity apprenticeship training programmes are delivered more »

Ready for the next stage in your career? Scania might have just the role for you if you are looking to develop your Customer Service career to the next steps through an apprenticeship. Role An apprenticeship with Scania is not just about work, it’s where friendships are … approachable coaches and trusted role models. As one of the first faces our customers will see when bringing their vehicles to our sites, the customer service advisor is the face of Scania. First impressions count and the delivery of excellent customer service starts with this role. … A Scania Customer Service Advisor will manage the key communication links with our customers and colleagues to ensure that customer requirements are met and the experience with Scania is flawless. You’ll need excellent communication and relationship skills and want to work in a constantly evolving environment more »

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and … technology. Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving … challenges Understanding the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop more »

a fantastic opportunity for someone to get themselves into IT and kickstart a career. Role We have an opportunity for a confident, proactive and customer focused Technical Support Apprentice within our team. With a client base of over 1,000 schools and academy trusts, our support desk is a … configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras. · Address IT issues by prioritizing in response to customer service level agreements. · Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets. · Support the roll out of … Closing Date Monday, 24th June 2024 Start Date Thursday, 27th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications 5 GCSE's more »