1 to 1 of 1 Apprenticeship Support Engineer Jobs in the North of England

checks, and escalating tickets and calls to the relevant service team members; this will include but is not limited to mobile, hosted, connectivity & IT support (on the job training will be provided). Update customers according to IPEX SLAs by phone and our ticketing system - Freshdesk. Liaising with Suppliers … team to carry out relevant testing on any changes that have been implemented to ensure the systems and services are working as expected. Requesting support from other members of the service team in busy periods. Liaising with Account Managers regarding customer requests. Manage our mobile connectivity process. Including: data … hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance. Maintain regulatory, legal and professional standards. Support the information systems needs for your business. The role more »