1 to 2 of 2 Temporary Inclusion and Diversity Jobs in the East of England

Home) Pay Rate: £30.16/Hr. JOB SUMMARY: To lead the service delivery team in exemplifying the principles of customer service, productivity, performance, efficiency, and responsiveness to users. Maintaining consistently high levels of quality, safety, and performance to deliver service excellence and exceptional customer satisfaction across all of the Trust … sites. On-site presence of minimum of three days per week. Proactively managing and monitoring ICT SLAs, and service performance across the Trust directorates and departments. RESPONSIBILITIES: This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT issues. Highly complex facts … or situations requiring analysis, interpretation, comparison of a range of options and providing a steer on resolution. Expert in the service delivery field. Analyses, interprets, and resolves highly complex ICT service delivery problems where there is no precedent and where other leading opinions may conflict. To foster effective communications within more »

Job Vacancy: Service Charge Specialist Location: Houghton Regis and Bedfordshire - Hybrid working Schedule: 5 days/week, 7hrs/day Basic DBS is required. Role Purpose: As a Service Charge Specialist, you will work closely with the Service Charge Area Manager to handle customer enquiries and complaints. This role is … not a Service Charge accountant position, rather focusing on providing support and guidance regarding service charges and general housing management. Key Responsibilities: - Ensure the accuracy and transparency of rent review, service charge estimates, and expenditure summaries. - Provide guidance and advice to colleagues on rents, service charges, and general management. - Deliver … excellent customer service by resolving enquiries and complaints promptly and efficiently. - Analyse expenditure and forecast future costs, identifying areas where costs cannot be recovered. - Contribute to the creation of tenancy and lease terms by providing accurate information on rent and service charge calculations. Success Metrics: - Deliver exceptional service to customers more »