1 to 19 of 19 Permanent SLA Jobs in Yorkshire

team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. • Ensure accurate and up to date information is recorded against all tickets. • Ensure daily checks are performed correctly and in a timely more »

team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely more »

1st/2nd line phone support, but also office based desk side support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected more »

focus on Azure administration and assisting with delivery, service improvements, and operational support. Day to day operational performance of the server estate to agreed SLA's and KPIs. Changes to the server estate to meet ongoing business demands. Delivering continuous service improvement Emergency response to critical incidents. Specific Operational Focus more »

users to support implementation and go live. • Hands on implementation and training of the project systems suite. • Monitor support team service delivery against agreed SLA’s. Key Skills • 2-3 years' experience in a similar or related role and similar system • Strong technical acumen and the ability to analyse complex more »

Responsibilities Responsible for day-to-day execution of assigned global field and remote service attendances. Coordinate with Aftersales Team & Service Engineer team ensuring all SLA’s & KPI’s are met and achieved. Efficiently convert sales quotes and coordinate service jobs from handover to invoice, providing draft invoices for approval, accountable more »

suppliers where necessary Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment Monitor contractor performance against SLA's Assisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents Check schedule weekly to ensure efficient use of resources and more »

suppliers where necessary Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment Monitor contractor performance against SLA's Assisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents Check schedule weekly to ensure efficient use of resources and more »

About Us The Sureserve Group employs over 3,200 people and delivers award-winning projects across the UK. Across the UK, the communities in which we work face the same challenges and aspirations in combatting climate change, ensuring everything is more »

standards, policies and procedures Consistently focuses on best practise sharing to support wider team working Excellent organisational skills and experience and appreciation of customer SLA's Ensures that all work complies with codes of practice, standards and legislation, particularly Health, Safety and Environmental, to ensure the wellbeing of colleagues, customers more »

role. KEY RESPONSIBILITIES: Key responsibilities of the role include, but are not restricted to the following: Manage and monitor third party performance against key SLA's and KPI's, ensuring any contractual commitments are realised and that the appropriate remedies are implemented where appropriate. Champion the management of the Supplier more »

with all ongoing investigations into accidents, incidents and near misses, identifying root causes and ensuring all actions are completed in the site's agreed SLA timings What you need to succeed at GXO: Experience working at a similar level within a logistics/warehousing environment, ideally within 3PL Experience of more »

you do! Responsibilities: Install, Configure & Maintain WLAN solutions Support customers with issues relating to their WLAN solution Respond to tickets and resolve within the SLA Contribute to the development of their Network and update documents and procedures accordingly What are they looking for? 2+ Years Wireless Experience Full Understanding of more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »