1 to 25 of 224 Permanent Customer Service Jobs in the West Midlands

has celebrated over 27 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »

possible, whilst ensuring an efficient and co-operative working environment. Our Managers are passionate about doing well, driving high performing teams to deliver excellent customer service. Key Responsibilities: All aspects of employee management, development, and people performance Strong operational mind-set with the ability to make short and long … term business decisions Providing excellent customer service and maintaining consistent high standards Strong leadership skills and due diligence Passion for success and ability to motivate employees Minimising costs and optimising productivity Management of company property, cost control and sales figures Regular communication with the Area Manager to ensure … with us, continued support throughout your career with Aldi Company sick pay scheme Pension Company maternity, paternity and adoption leave after 2 years Long service rewards All employees have access to a 24/7 online wellness portal offering information and guidance on (Physical, Mental, Nutritional, Financial and Social more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop more »

candidate will be based in the West Midlands, East Midlands, Oxfordshire, Buckinghamshire, Northamptonshire, Warwickshire and Bedfordshire - as they will be providing a field engineering service between North London and Leeds, to new and existing customers. They will need to have previous experience of working with either/or heat … Supporting our customers throughout the product journey is central to our approach. Their knowledge, engagement and experience with our products is managed by our Customer Service team and we are now looking to take on an experienced Field Service Engineer. The role Working in the Customer Service team you will provide practical engineering support via implementation and the repair of installations. Excellent customer service skills, along with a HVAC background are a minimum requirement for this role, as you engage and communicate with customers directly, resolve product issues and provide immediate pre more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … seen significant growth across our practices and our Service Reliability Group is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description Responsible for the architecture, design, configuration, development, deployment, and maintenance more »

Insurance, and Customs Brokerage. · Meet goals planned and proposed by the company. · Develop and maintain constant and assertive communication with the Departments of Operations, Customer Service, and other areas, as well as with offices of the global network of Savino del Bene. · Assist the Finance Department in monitoring … bachelor's or a master's degree. · Demonstrate aptitudes and skills in speaking and written communication in English for the development of Sales and Customer Service. Additional knowledge of any European languages will be considered a plus. · Ability to quickly assimilate know-how and good practices, to work effectively. more »

is a global leader in high-performance building materials, specialising in innovative solutions for the construction industry. With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service. Job Description: We … are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The successful candidate will play a crucial role in providing technical assistance and support to the business, resolving issues promptly and efficiently. This role requires excellent communication skills, a strong understanding of IT systems … and a commitment to delivering exceptional customer service. As a problem solver, you will responsibly maintain the integrity and availability of IT systems, analysis of data, utilise and develop technologies to enable business operations to function efficiently. Key Responsibilities: Ensuring the security and integrity of the IT systems is more »

Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »

Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate … and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company with training opportunities and … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist them more »

is a great opportunity to join a fast-growing team with strong core values on Quality of Health, Work/Work-Life Balance, accountability, service and Integrity. Position : CAE Process Automation - Project Engineer Job ID : QDSL082301 Job Type : Permanent Location : TBC (Within UK) Key Responsibilities Responsible for automating virtual … backlog refinement, retrospective and sprint planning. Present achievements at showcases. Support internal customers of our business where necessary. Support software vendors, universities and engineering service providers when necessary. Support outsourced methods projects as required. Support the training of CAE members. Support familiarisation of CAE members with CAE automation processes. … with utmost quality within agile framework. Dynamic & static attribute targets to be integrated into the product design assessment. Support prototype design freeze activities for customer applications, support customer production/prototype sites & liaise with their engineering team. Develop and deliver new process training material. Undertake any other work more »

out of either our Exeter or Ledbury office, with a hybrid working arrangement of 60% office and 40% home working. Responsible for providing exceptional customer service and technical support, the Tier 2 NOC Engineer will respond to customer inquiries, resolve technical issues, and ensure the smooth operation … supporting Layer 2 and Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration. Skills & Experience Required Experience: 3+ years in an engineering and/or network support role with … supplier interaction/management. Education: Higher education graduate in IT, networking, computing, electrical/electronic engineering. Customer Service: Previous experience in customer service or technical support, preferably in telecommunications. Technical Aptitude: Strong ability to troubleshoot network connectivity, hardware, and software issues. Communication Skills: Excellent verbal and more »

The ideal candidate will be responsible for the installation, maintenance, and repair of fire alarm systems, security systems, and related equipment. Key Responsibilities: Install, service, and repair fire alarm systems, intruder alarms, CCTV, and access control systems. Conduct routine maintenance checks and perform necessary upgrades. Diagnose and resolve technical … issues with fire and security systems. Ensure all systems are installed and maintained in compliance with industry standards and regulations. Provide exceptional customer service and support to clients. Maintain detailed records of work performed and materials used. Collaborate with team members and other departments to ensure smooth operations. … alarms, CCTV, and access control systems. Ability to read and interpret technical diagrams and manuals. Excellent problem-solving and troubleshooting skills. Strong communication and customer service skills. Valid driver's license and willingness to travel to various sites. Preferred Qualifications: Certification in fire safety or security systems engineering. more »

Are you a HR administrator who takes pride in delivering an accurate quality service? Do you enjoy working as part of a collaborative team? Would you like a hybrid working environment? At Tarmac, who you are matters. We want to get to know you. If you share our values … HR Services Manager,the role of HR Administrator will be responsible for conducting transactional HR administration efficiently in line with SOX requirements, HR policies, service level agreements and timetables. As HR Administrator you will be responsible for: Providing effective administrative support to the wider HR function Supporting all aspects … of the Employee Lifecycle including new starters, leavers, reward, changes to terms and conditions Championing the delivery of a professional, highly efficient and customer focused HR Service Making amendments to contractual and personal details Ensuring that all records are maintained accurately in a timely manner Providing advice and more »

looking to employ an experienced and strategic solution sales professional to cover the UK. Selling our client’s full portfolio of software solutions e.g. customer experience and application development, into new and existing customers, you will be focussed purely on selling into the public sector, primarily local authorities, social … public sector frameworks and the tendering process. It would also be advantageous if you have dealt with Heads of IT, Heads of Transformation and Customer Service Directors. This is the ideal time to join such an organisation that has been growing consistently, where your sales and relationship building … A minimum of 5+ years IT sales experience Candidate Skills Beneficial: - Sold into local authorities or housing associations - Experience closing six figure deals - Sold customer experience or application development software - A stable career record To apply: Call Harry Atwal on (phone number removed) or email: (url removed) Please note more »

IT skills with Excel and ability to adapt to new systems and software Experience on delivery with good time management/organisational skills Strong customer service skills, able to deal with confidential matters sensitively Full UK driving licence to enable you to travel across areas where Citizen operates … home working ‘Live work better' scheme which actively encourages work-life balance Annual leave starts at 25 days per year, increasing with length of service Enhanced family leave Company Pension – Citizen match up to 10% Cycle to work Annual leave purchase Citysave financial support - savings and loans MyPerks Benefits … part of the pension scheme you are entitled to Life cover (three times your annual salary) Organisational Sick Pay (benefit increases with length of service) EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling Medicash scheme more »

annual leave + BH) Our client is a well-established, dynamic and highly profitable supplier of technology products and services to an impressive, international customer base. They seek to appoint a new, Senior & experienced, Satellite Engineer to the Team. This is an exciting new opportunity that has been created … role: Reporting to the Engineering Manager you will use your extensive experience to design and develop highly secure communication solutions for a demanding international customer base. You should be a qualified senior satellite engineer having worked in both Defence and Commercial satellite positions, experienced with networks, ground stations and … proven ability to resolve issues. You should be willing and able to draft technical documents and responses and to input into technical proposals. Requirements: Customer service and/or Network Operation experience. VSAT operational, service or technical experience. Practical experience of IP networking. Ability to diagnose complex more »

Technical Troubleshooting: Diagnose and fix IT hardware and software issues via phone, email, and remote support. Sales Quotations: Create technical sales quotes that meet customer needs completely. Tier 1 Support: Assist with overflow of tickets and calls, ensuring nothing falls through the cracks. Collaboration: Work with our 3rd line … install, monitor, and maintain computer systems and networks. Documentation: Create and maintain support documentation to help colleagues and empower users. On-Site Support: Visit customer sites to provide support and install new systems. What We're Looking In A 2nd/3rd Line IT Support Technician: Experience and Knowledge … backup procedures Microsoft Windows 10 and earlier versions Antivirus concepts and remote management tools Networking (wireless, VoIP, cabling, routing, VPN, managed networks) Skills: Excellent customer service skills Confident communicator via email, phone, and in person Eager to learn new products and technologies Logical approach to troubleshooting Clear and more »

Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS … for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre. Ensure that the Centre targets … developmental or corrective support where required Create a Manpower Plan for your centre and put a succession plan in place Create and maintain a customer centric culture in the business Maintain a high level of customer satisfaction via the team Work within the identified sales strategy to increase more »

the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). This role sits within our Group Company, Wave 9 Managed Services Limited, which is 100% focused on Education and has established … a fantastic reputation in the sector for customer service and support. What you'll be doing Our provisioning coordinators are responsible for managing the delivery of safe, secure Internet and telecommunication services to our school customers. Working from our Stafford offices, you'll be liaising with our customers … SoGEA/FTTC/FttP Leased Lines Cloud Telephony Firewall and Filtering Devices Monitoring and Tracking notifications for rejections, delays, escalations, cancellations. Processing of customer orders on various systems and portals, managing projects to completion. Following supplier escalation paths, including DSO to facilitate timely installations. What we're looking more »

We currently have an exciting opportunity for an Apprentice Service Engineer to be part of our Nationwide Platforms Apprenticeship Scheme. As Apprentice Service Engineer you will be working with our Engineering team at our local depot. Our apprenticeships give you the unique opportunity to learn, work and gain … Employment if successful to start in October/November 2024. Responsibilities include: - As a participant of the Nationwide Platforms Apprentice Training programme, the Apprentice Service Engineer will be developed to fulfil the role outlined as part of a structured training programme and have the opportunity to work on one … of Europe's largest construction sites Support the Location Service Manager in the effective running of the Depot Workshop. Carry out pre delivery inspection (PDI) of machines at depot or on site as required and in conformance with manufacture' specification, company policy and the regulations affecting the use. Repair more »

FRENCH SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £29,000 PER ANNUM People Solutions are hiring a French Speaking Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! The successful applicant will need to speak fluent French as … salary Generous contributory pension scheme Day to Day Duties Manage and respond to incoming calls, emails, and online chats Strive to deliver world class customer service Develop technical and product knowledge Manage customer order portals, pricing updates and export administration Essential Skills Fluency in spoken and written … Nationals who speak French as their first language Assisting French Nationals with the ordering of our client's products Experience in a telephone-based customer service role Excellent communication skills with a calm, composed manner with a positive, ‘will-do' attitude Customer Relationship/customer account more »

Are You Ready to Elevate Your IT Career? Do You Thrive in Dynamic Work Environments? Are You Passionate About Providing Excellent Customer Service? We are on the lookout for an enthusiastic Service Desk Technician to join our bustling team in Blythe Bridge! As a Service Desk … build on their IT knowledge and skills. Hours of Work: Monday to Friday, 37.5 Hours per week (7.30am to 4 pm), Permanent, full-time Service Desk Technician Requirements: Proven Customer Service experience Outstanding communication skillsboth telephone and face-to-face Proficiency in MS Office and Windows Support … team and this role it will not suit candidates with technically specialist interests or qualifications such as cyber, programming and gaming or web design. Service Desk Technician Benefits: Competitive Salary up to £30,000 per annum (depending on experience) Company events and team-building activities On-site parking for more »

Aftersales - Parts & Service Advisor | Wednesbury | Full Time - £37.5 hours per week | £12-£13 per hour Are you a dedicated professional with a passion for the automotive industry? Our client is seeking a dedicated professional, like you, to join their expanding team. The company excels in outfitting new and used … certification. Are you the right person for the job? Previous experience in a similar role within the automotive or commercial vehicle industry Parts/service experience within truck/plant machinery sector Strong interpersonal and communication skills Excellent organisational abilities with keen attention to detail Understanding of hydraulic systems … and remote control systems is a plus What will your role look like? Provide exceptional customer service, addressing inquiries and ensuring customer satisfaction Oversee the inventory, ordering, and distribution of parts Schedule and manage service appointments, liaising between customers and service technicians Offer technical assistance more »

of Product/Application Support You will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer … Job responsibilities of Head of Product/Application Support include: Product Support Develop and implement a comprehensive support strategy aligned with business goals and customer needs. Oversee the product support process, ensuring timely resolution of user issues and inquiries related to our logistics and transport products. Prioritize and manage … support tickets, coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response more »

successful manufacturer of temperature control systems and machinery who are enjoying significant growth, success and investment. They are seeking to recruit a Process Cooling Service Engineer to further strengthen their operations. The main purpose of the role is to be responsible for providing maintenance, repair, troubleshooting and commissioning services … activities, such as cleaning, lubrication and adjusting cooling equipment to ensure peak performance on machinery Conducting system performance evaluations Maintain accurate records of all service activities, including repairs. Train and mentor other technicians, ensuring quality standards are adhered to As a Service Engineer you will need to hold … knowledge of electrical and mechanical components. Control Systems and refrigeration principles Proficient in diagnosing and troubleshooting issues on temperature control machinery Excellent communication and customer service skills Understanding of pump data plates along with valves, heat exchangers, free coolers, adiabatic coolers and associated controls Willingness to travel extensively more »