1 to 3 of 3 Permanent Incident Management Jobs in Wales

your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution … technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues escalated by our Helpdesk and have the ability to quickly troubleshoot and resolve complex IT … software licensing terms, license models and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical more »

teams. Create and maintain, knowledgebase articles, procedural documentation to share workarounds and document solutions for known issues. Assist in the delivery of software license management and maintaining records of software licenses. Track hardware and software inventory, update compliance status Provision and install laptops, desktops, phones, and software utilising Autopilot … making the device setup more user centric, striving for zero touch deployment, recording them in the asset management system. Perform remedial repairs on desktops, laptops, printers, and any other authorised peripheral equipment in compliance within specified warranties. Mange, patch, update and secure Icelands devices and apps to provide greater … while allowing employees to be productive on the go. You should apply if: Experience working with Office 365 including administration, configuration, and management. Exceptional Incident Management skills with the ability to identify root cause and apply solutions to resolve. Excellent communication, including teamwork and working co-operatively to more »

The Healthcare Management Trust currently have an exciting opportunity for a IT Service Desk Technician to join our team to help us move forward on the next phase of our growth journey. The role will be full time, based in our Swansea office with some travel to HMT sites … incidents are logged and managed appropriately. Administrative tasks in support of the service are also performed. The post holder is responsible for conducting the Incident Management, Request Fulfilment and Configuration Management processes to mandated policy and procedures. About HMT The Healthcare Management Trust (HMT) is a more »