Job Title: IT Support Engineer (1st and 2ndLineSupport) Location: Office Based (St Asaph Business Park, North Wales), with occasional travel across the UK Salary: £24,000 - £30,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Fariday - 9.00am … Role: We are looking for a dedicated and energetic IT Support Engineer to join our team. This role covers both 1st and 2ndlinesupport and is based at our St Asaph Business Park office in North Wales. You will also occasionally visit … be provided for customer visits. Key Responsibilities: Respond to customer calls and support requests as part of a team Handle 1st and 2ndlinesupport tickets from triage to resolution Act as a point of escalation for the 1st linesupportmore »
LL17, Groesffordd Marli, Denbighshire, Clwyd, United Kingdom
Office Equipment Systems Ltd
Job Title: IT Support Engineer (1st and 2ndLineSupport) Location: Office Based (St Asaph Business Park, North Wales), with occasional travel across the UK Salary: £24,000 - £30,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9.00am … Role: We are looking for a dedicated and energetic IT Support Engineer to join our team. This role covers both 1st and 2ndlinesupport and is based at our St Asaph Business Park office in North Wales. You will also occasionally visit … be provided for customer visits. Key Responsibilities: Respond to customer calls and support requests as part of a team Handle 1st and 2ndlinesupport tickets from triage to resolution Act as a point of escalation for the 1st linesupportmore »
Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Position Overview As a IT Support Specialist - 2ndLine, you will play a crucial role in providing remote and on-site technical support to end-users across our … experience and excellent understanding of Active Directory, Azure and Office 365. Duties Work under limited supervision both independently and within a team environment. Providing 2ndlinesupport towards hardware and software issues (onsite and remote). Work closely with other Global Support teams … to resolve issues, manage IT Requests and provide assistance on 2ndline capacity. Following ITIL methodology, prioritise, log and track multiple issues through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log, categorize, prioritize, and assign incidents and service more »
