and Software company based in Bury St Edmunds. As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customerservice and technical support to clients. If you have strong experience in CustomerService and have an interest in Technology please … 37.5 Hour work week Key Responsibilities: Lead and manage the technical team, providing guidance, support, and mentorship to ensure the delivery of high-quality service and customer satisfaction Oversee the day-to-day operations of the help desk, ensuring timely and effective resolution of client issues and requests … Develop and implement standard SLAs and best practices to streamline help desk processes and ensure consistent service delivery Conduct regular performance evaluations of help desk staff, provide constructive feedback, and identify training and development needs Qualifications and Experience: Previous experience in a similar role with strong CustomerServicemore »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Be Technology
and Software company based in Bury St Edmunds. As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customerservice and technical support to clients. If you have strong experience in CustomerService and have an interest in Technology please … 37.5 Hour work week Key Responsibilities: Lead and manage the technical team, providing guidance, support, and mentorship to ensure the delivery of high-quality service and customer satisfaction Oversee the day-to-day operations of the help desk, ensuring timely and effective resolution of client issues and requests … Develop and implement standard SLAs and best practices to streamline help desk processes and ensure consistent service delivery Conduct regular performance evaluations of help desk staff, provide constructive feedback, and identify training and development needs Qualifications and Experience: Previous experience in a similar role with strong CustomerServicemore »
an experienced Business Development Manager to take the lead and grow their parts and e-commerce department in Ipswich. Providing an outstanding level of service to yacht owners and dealerships around the world, the successful candidate will deliver increased e-commerce revenue by developing online sales platforms, attracting new … to develop eCommerce sales growth, looking to find and onboard new eCommerce customers. * Maximizing of eBay selling opportunities and maintaining satisfaction score. * Providing excellent customerservice to enhance customer experience. * Managing the day-to-day running of the Parts Sales team, including workload and people management. * Managing … development experience, specifically working on online marketplaces, social media etc * Entrepreneurial flair to identify new business opportunities * A positive attitude with excellent communication and customerservice skills * The ability to work independently and as part of a team, * Excellent attention to detail and be highly organised * Strong IT more »
Job Title: IT Customer Support Location: Greater Ipswich Salary: £22,000 - £25,000 Per Annum Cooper Lomaz are excited to offer a career opportunity with an expanding company located close to Ipswich. As they continue to grow their business, they are looking for a IT Customer Support to … be providing IT support to their customers. Role Overview: This role will see the suitable candidate be the first point of contact for the customer and you will need to listen to the issue, log the details onto the CRM systems, Troubleshoot and resolve those tickets. Due to the … nature of the role, you will need to provide outstanding customerservice and be able to work to KPIs at a high standard. This opportunity is working for a company that produces their bespoke software, which you will be supporting this application, Role Responsibilities: Triage, Troubleshoot and Resolve more »
support to the IT Hardware and Software Asset Manager in all areas of IT asset administration We ask that you have administration, organisational and customerservice skills to help ensure Client IT Hardware & Software Assets are allocated observing our agreements and policies. You will be based in Bury … St. Edmunds and you will perform relevant tasks. This can include: Manage the requests for access to software applications from Approval stage to gaining customer satisfaction to allow request closure. Raise PO requests for software and hardware. Assist with gathering data and carrying out actions to ensure compliance. Produce … data Ensure the software catalogue is up to date. Required Experience: 4+ years' experience working in an administrative role Microsoft Office 365 skills Excellent customerservice Excellent collaboration skills with both internal and external partners Qualifications: Familiar with ITIL and ITSM processes. Familiarity with Service Now & Intune. more »
PPE, uniform, PDA all provided Full training and support provided from day-one Every visit is different, and we pride ourselves on delivering excellent customerservice in the field. With no set shifts you can balance your work around your life, if you meet your weekly working hours. … installing gas and electric meters. Full valid driving license with maximum 6 penalty points. Previous MOCOPA authorisation required. Safety-conscious with a focus on customerservice Understanding customers' circumstances and helping them agree an appropriate solution to resolve their debt. Excellent verbal communication and negotiation skills If you more »
the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary … Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care about customer experience Strong verbal and written communication skills - this role is … largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible, and escalate when needed Keep abreast of issues for customers and update them more »
Service Desk Engineer - Bury St Edmunds - Up to £40,000 2nd Line Support My client is a renowned leader in the field of Technology. They are currently seeking a skilled and dedicated Service Desk Engineer to join their dynamic team. With their commitment to providing cutting-edge solutions … have experienced significant growth and are now looking to expand the Support team to meet the demands of their expanding client base. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation and support of their industry-leading products. Your technical expertise and … operations Assist with projects and new roll outs of application and software's Technical Experience 2-5 years of successful IT experience (Technical/Service desk) Experience working within a ticket based environment Working experience with the Windows Operating systems Exposure and experience with Windows Server Office 365 Working more »
Employment Type: Permanent
Salary: £30000 - £40000/annum Healthcare, Life Insurance, Onsite P
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Be Technology
Service Desk Engineer - Bury St Edmunds - Up to £40,000 2nd Line Support My client is a renowned leader in the field of Technology. They are currently seeking a skilled and dedicated Service Desk Engineer to join their dynamic team. With their commitment to providing cutting-edge solutions … have experienced significant growth and are now looking to expand the Support team to meet the demands of their expanding client base. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation and support of their industry-leading products. Your technical expertise and … operations Assist with projects and new roll outs of application and software's Technical Experience 2-5 years of successful IT experience (Technical/Service desk) Experience working within a ticket based environment Working experience with the Windows Operating systems Exposure and experience with Windows Server Office 365 Working more »
summary What is the role? You will work as part of a skilled support and helpdesk team, providing all levels of support, administration, and customerservice to users across Suffolk GP Federation. Youll be responsible for responding to 1st and 2nd line remote requests in a timely manner … across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk. Main duties of the job Is it for me? We will work alongside the successful candidate to ensure they are sufficiently inducted … role is a full-time position, working Monday Friday. There will be inclusion in the on-call rota to support the Out of Hours service About us What we can offer you: A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance. more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
Own vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customerservice for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »
Sudbury, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
own car is essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customerservice for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
Own vehicle essential for this role This is a home based role where you will report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customerservice for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »
Sudbury, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customerservice for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customerservice for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »
Sudbury, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customerservice for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customerservice for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »
for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. You must come from a customer focused background with an interest in Technical or Application Support. Required: CustomerService experience (3 years) Ticketing systems- ServiceNow/CRM/… ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their managerial career, who has experience providing hands-on support and mentoring a small team. If you are interested, please apply now to share your CV more »
Employment Type: Permanent
Salary: £38000 - £48000/annum Excellent Benefits and Progression
for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. You must come from a customer focused background with an interest in Technical or Application Support. Required: CustomerService experience (3 years) Ticketing systems- ServiceNow/CRM/… ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their managerial career, who has experience providing hands-on support and mentoring a small team. If you are interested, please apply now to share your CV more »
Employment Type: Permanent
Salary: £38000 - £48000/annum Excellent Benefits and Progression
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
In Technology Group Limited
for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. You must come from a customer focused background with an interest in Technical or Application Support. Required: CustomerService experience (3 years) Ticketing systems- ServiceNow/CRM/… ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their managerial career, who has experience providing hands-on support and mentoring a small team. If you are interested, please apply now to share your CV more »
innovation and growth. Timely Reporting: Provide necessary and timely reports to help management run the business in compliance with all technical standards and regulations. Customer and Sales Support: Offer technical support to customers and sales teams to ensure high levels of customer satisfaction. Quality Assurance: Oversee HACCP, TACCP … regulatory requirements. Experience with BRC and SALSA accreditation processes. Excellent leadership and team-building skills. Strong analytical and problem-solving abilities. Effective communication and customerservice skills. Why Join Them? Be part of a leading and innovative company in the food manufacturing industry. Play a crucial role in more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Suffolk County Council
promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid Responsibilities as our SEND Assessment Coordinator: Conduct statutory Education Health and Care … records and provide reports. Identify and escalate safeguarding/risk concerns. Build relationships with partners in education, health, and community settings. Provide high quality customerservice in line with our WE ASPIRE values. What we're looking for in our SEND Assessment Coordinator: Graduate level qualification in a more »
Employment Type: Permanent, Part Time, Work From Home
and Software company based in Bury St Edmunds. As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customerservice and technical support to clients. If you have strong experience in Customer S... more »
and Software company based in Bury St Edmunds. As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customerservice and technical support to clients. If you have strong experience in Customer S... APCT1_UKTJ more »
Technician to join their dynamic Engineering and Design team. This role is a key part of the Design, Engineering and Project team, strengthening the service to their customers and internal departments. In this role, the main responsibilities will include: Complete accurate drawings, to an agreed specification within the agreed more »