1 to 25 of 391 Permanent Customer Service Jobs in the Midlands

storage arrangements and transit guarantee, are completed and submitted in line with customs requirements. Key Responsibilities: Auditing processes and databases to ensure the appropriate customer empowerment (Customs Representation Authorisation or CRA) is held, completed correctly and stored centrally in line with local procedures Aligning regionally, where feasible, and supporting … analytical skills Mathematical and computer literacy Attention to detail and high levels of accuracy Skilled in adapting their style and language to suit the customer, department or level that they are dealing with A high customer service orientation with a passion for delivering quality Highly adaptable Ability … to deal with customer problems efficiently and professionally Ability to take responsibility to resolve issues Why work for DACHSER? Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top more »

working in support focused role dealing with escalated queries. * Knowledge of the energy sector, ideally with an understanding of electric and gas flows. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day … a month in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required... more »

Our client is looking for a Sales Support/Purchasing Executive who has a flair for sales support and a passion for providing exemplary service to customers to join their Procurement team. You will be working in a vibrant and people-focused business, and this is an excellent opportunity … of sales order, and purchasing of products. The successful candidate will work closely with the projects, technical, and installations teams to offer first-class service to customers. The ideal candidate will have experience ordering goods within the education IT sector, be an exceptional communicator, accustomed to liaising with internal … and external customers, and understand and practice the key principles of good customer service. The role requires excellent attention to detail, ensuring quotes are generated accurately in the CRM system, converted effectively to sales orders, products are ordered on time, and provide the best value to customers. Responsibilities include more »

including active listening for determining client needs, communicating them to the construction crew and preparing reports Mathematics for calculating material quantities and construction costs Customer service for client satisfaction Analytical thinking and problem-solving Understanding of engineering science, construction and technology Understanding of current building, health and safety more »

client is looking for an Internal Sales Support/Purchasing Executive who has a flair for sales support and a passion for providing exemplary service to their customers to join their Procurement team. Our client is a vibrant and people-focused business, and this is an excellent opportunity for … of quotation, production of sales order, and purchasing of products. They will work closely with projects, technical, and installations teams to offer first-class service to customers. Based in the Witney head office, the role reports to the Procurement Manager. You will have experience ordering goods within the education … IT sector, be an exceptional communicator, used to liaising with internal and external customers, and understand and practice the key principles of good customer service. The role requires excellent attention to detail, ensuring quotes are generated accurately in the CRM system, converted effectively to sales orders, products are ordered more »

Hourly rates range from £17.15 up to £22.24.Our well-equipped and modern facilities provide a professional environment for our staff whilst delivering a seamless service to our customers. We also offer outstanding development opportunities, with ongoing training provided to help you reach your full potential as a VW Approved … Repairer Qualified Service Technician or Master Technician. For more information or an informal chat, you can call (phone number removed) to speak to a member of the recruitment team or just click apply. Role and Responsibilities Our technicians are responsible for the servicing, repair and diagnostics of all vehicles … auxiliary drive pack & control systems. You will have the ability to fit manufacturer accessories and audio equipment. You will have a full understanding of Customer Satisfaction and its impact on the business. You will be trained and able to operate additional systems, such as video reporting i.e CitNOW. You more »

This role will be covering customers inST, TF, CW, WS Postal Codes To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs … in line with changes in products and functionality. Respond to customer service requests for the repai... more »

for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms … Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 + employees from over 80+ nationalities, as of September, 2019. Overall Purpose of … in relation to contract mobilisations and demobilisations, in line with existing internal procedures Ensure that all administrative legal obligations are adhered to and excellent customer service is given Communication via email and letter correspondence and via telephone with various levels of management and external parties Ensuring all transferring more »

Job Title: Planning Coordinator Job Type: Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

and maintaining long-term client relationships. • Representing the company’s products with a real, genuine passion! What you'll need to apply • Previous sales, customer service, retail or similar experience is advantageous. • Be able to reliably commute to the office in Northampton. What you'll get in return more »

policies and processes. · Operational Management: Ensure that all operational KPIs are met, and all assets are compliant (with any exceptions managed or escalated). · Customer: Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. · People: Provide leadership … C&G level preferably ONC/HNC or higher. · Experience of managing direct and subcontracted engineers. · Awareness of compliance requirements across all areas of service delivery. · Strong communication skills with good levels of numeracy and literacy. Conversant with Microsoft Office (Word, Excel, Outlook, SharePoint, and PowerPoint). · Strong organisational … ability to prioritise workloads. Desirable Experience · Experience in the FM business. · Approved Person in one or more disciplines. · Experience of delivering high levels of customer service. · Identification and delivery of contract growth. Hours of Work · Monday to Friday, 8am – 5pm Benefits 25 days annual leave plus Bank Holidays, plus more »

global provider of power generation solutions, offering a wide range of products including generators, lighting towers, and handling equipment. We are seeking a skilled Service Manager to join our team. The Service Manager will be responsible for providing on-site technical support, maintenance, and repairs for Pramac equipment … ensuring maximum uptime and customer satisfaction. Key Responsibilities: Lead and manage the service department, including field service engineers, workshop engineers, and support staff, to ensure optimal performance and productivity. Develop and implement service strategies, policies, and procedures to meet customer needs and business objectives. Establish … service standards and performance metrics, and monitor team performance against targets, taking corrective action as necessary. Collaborate with sales and marketing teams to promote service offerings, identify new business opportunities, and achieve revenue targets. Manage service contracts and agreements with customers, ensuring compliance with terms and conditions more »

Are you looking to join an award winning organisation that can offer great career progression? Are you passionate about technology and delivering great customer service? Then this could be the role for you. Due to expansion within their team, our client, a highly recognised global brand, is looking … to add to its IT Service Desk Team. You will be the main point of contact for technical support. The Person You will have at least one year of experience providing 1st Line IT Support in a professional service environment You will have gained good exposure to Microsoft … be an excellent communicator who is able to deal with internal stakeholders at a senior level. You will be an individual who provides excellent customer service and can demonstrate this. The Benefits Once trained flexible working is available Excellent Career development and financial support for future development Private more »

Express Recruitment are looking for a hard-working professional to join their client’s busy service desk as a Client Service Administrator. In this role you will be required to assist with any administration tasks and build rapport with external contacts on a daily basis, as well as … 30pm Monday to Friday. There is onsite parking available and is a great public transport location. Roles & Responsibilities Take inbound phone calls and handle customer enquiries efficiently Oversee portal management for key clients and accounts Manage email queries coherently and in a timely manner Liaise with Engineers, external suppliers … and 3rd parties Ensure customer portals and email inboxes are monitored daily Improve customer service experience and build client relationships Skills & Experience Previous strong Administration experience essential Polite and professional telephone manner Previous administrative experience preferred Confident using IT platforms including Microsoft Office Able to build rapport more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, in Version 1's Managed Services environment we do things differently. We’re focused on our core values; using these we’ve seen … significant growth across our practices and our Service Reliability Group (SRG) team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description As a Senior Software Engineer/.NET Consultant in more »

time only My client in Bromsgrove is seeking a Sales Support Assistant due to continued growth.Your main objective is to efficiently and accurately process customer orders ensuring a steady flow of work in the operations team. Responsibilities also include taking phone calls, processing orders received via email, telephone or … from the website, sending acknowledgements, and other customer service and office administration duties. WORKING ARRANGEMENTS Monday to Friday, 30 hours per week. Your normal working hours are from 09.00am to 3.00pm from Monday to Friday inclusive of a 20-minute lunch break. You will be required to work more »

tasks, which in agreement with stakeholders will stop/start or continue. You will manage and oversee process improvement, focusing on cost efficiency, leading customer service, reducing duplication and data driven insights. Where possible working to see where processes can be automated. Demonstrable experience of managing projects to … and begin to make your mark with KPMG. Our Locations: We are open to talk to talent across the country but our core Central Service hubs for this role are: Birmingham Watford With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours more »

rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. Triage, diagnosis, & support service desk support calls Adhere to existing and new IT services policies and procedures. Provide end user support across multiple devices, including, but not limited … Installation of authorised software to end user devices. Hardware and user onboarding, off-boarding and de-provisioning. Essential Skills & Experience: Proven experience in a service desk BAU environment Windows and Mac operating systems Strong troubleshooting and problem-solving skills. Ability to work both independently and as part of a … team. Excellent communication, customer service and interpersonal skills. Previous experience in a similar role. If you are suitable and interested in this opportunity, then please apply or send your CV directly to philipmeehan@spectrumit.co.uk Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to more »

maintenance to ensure high performance and reliability. Generate and present data reports to the Facilities Manager. Conduct risk assessments and identify potential threats to service delivery. Drive continuous improvement in productivity and quality within the Facilities team. Collaborate with Security to manage access control. Coordinate with Change, Architecture, Professional … and IST delivery. Strong organizational and prioritization skills. Knowledge of crisis management and command control. Excellent technical report writing skills. Team player with strong customer service skills. Flexible working hours and a full UK driving license. Desirable: SC Security Clearance IOSH qualification General Requirements: Exceptional communication skills. Experience more »

systems. Offer technical assistance to non-technical end-users in a clear and user-friendly manner. Address user questions and concerns, ensuring a positive customer service experience. Hardware Maintenance: Perform hardware upgrades, repairs, and replacements as needed. Software Management: Assist with software installations, updates, and patches. Troubleshoot and … operate effectively in a team environment with both technical and non-technical team members Able to operate with minimal supervision Able to operate within customer-standard operating procedures Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the … evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable more »

CRM are leading Sage Business Partners with a focus on providing high-impact ERP, Accounting and CRM solutions across the UK. With an impressive customer base that includes over 350 Sage 200 and Sage Intacct clients we have established a strong reputation for delivering excellent technology solutions, backed up … by outstanding customer service. With established development, support, implementation and training teams, we are well resourced for sustained organic growth, aspiring to be the leading UK provider of Sage mid-market business systems. We are currently seeking an enthusiastic and driven person to join our Account Management team and … base, developing revenue opportunities for our company whilst adding further tangible value to our clients' businesses. You will also be responsible for keeping our customer database up to date by verifying and updating records resulting from interactions with clients and maintaining a pipeline of potential revenue opportunities. You will more »

Type: Full Time/Permanent/Office Based Hours: Monday to Friday – 08:30 – 17:00 Benefits: 25 days holidays increasing with length of service one day per year, plus bank holidays, additional 1-day annual leave for your birthday, super modern workspace @ the Vulcan Works, extended lunch hour … job adverts. Ad hoc administration Requirements for the Recruitment Resourcer Ideally 1 years' experience as a Recruitment Resourcer or within a similar role. Excellent customer service and administrative skills. Strong attention to detail with great communication skills both verbally and written. Able to work effectively under pressure and more »

gurus and web developers. They are looking for an experienced Digital Account Manager to join their close-knit team, who will provide an exceptional customer experience to their clients, developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building long … ROI Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service. Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against Scoping and costing of new websites. … Excellent communication skills Ability to seek new opportunities in accounts and discuss these confidently with clients Able to manage multiple client projects whilst maintaining customer satisfaction Ability to adapt and change to client needs in a dynamic and fast paced environment Preferred experience Hands on experience in setting up more »

technology company specializing in electronic measurement solutions are seeking an experienced Calibration Engineer on a permanent basis. Based primarily on-site at their Telford service centre, with occasional on-site work at customer locations, you will be responsible for the calibration, validation, and repair of electrical/electronic … prescribed procedures and technical duties that may require judgment. Solve technical problems of varying scope and complexity related to test and calibration processes. Understand customer requirements through effective communication, both face-to-face and written. Requirements: Certifications as an electronic/electrical technician with relevant calibration experience. IT skills … including proficiency in Windows and Office applications. Strong English communication skills, both written and spoken. Ability to confidently address customer inquiries and anticipate problems. Proactive attitude towards problem-solving and working independently. Able to obtain UK security clearance. If you possess technical expertise in calibration, have a passion for more »

Account Manager OR Fast Track Engineer position. This unique opportunity will allow the right person to flourish as a Technical Engineer and as a Customer Success Manager, working for one of the UK’s leading Microsoft Solutions Partners, with 8 Microsoft Specialisations and 5 Microsoft Designations. Role Overview: As … successful onboarding of workloads within M365. Responsibilities: Provide technical guidance, best practices, and remediation steps to successfully onboard users to Microsoft Office 365. Support Customer Success Managers (CSMs) during customer welcome calls by addressing technically minded questions. Lead technical workshop discussions with customers across specific M365 workloads, tailoring … approaches to help them achieve their goals. Own technical workshop engagements through their lifecycle, ensuring satisfactory customer resolution. Accurately record time in a centralized system for reporting on customer service usage. Requirements: Practical knowledge of the full M365 stack Hands on technical support experience and capabilities Any more »