101 to 125 of 559 Permanent Customer Service Jobs in London

to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This … redirect queries and/or issues as required to the appropriate internal team(s) and/or vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage … Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures or as directed by the Team Lead and Provide deeper analysis with some assistance from seniors to solve call tickets Provide support to customers regarding the problem-solving processes Update customer data more »

us on this thrilling mission. Are you ready to be part of something extraordinary? What you’ll Do We are currently looking for a Customer Success Manager with a successful track record of account management and understanding of the media/creative agency industry within healthcare to join the … team! You will be responsible for maintaining ongoing customer relationships and networking, successful implementation , campaign renewals and feature upsell , contributing to sales , onboarding , training clients, minimising churn and ensuring timely and profitable results for both our customers and Doceree. As a technically savvy young professional with a strong drive … for results, you will be able to provide insights on client-to-business interactions, improve customer experience through product support, handling customer complaints and requests. Own client relationship management to drive measurable financial and strategic results for our clients ( pharma brands, media/creative agencies , and enterprise technology more »

The successful candidate must be fluent in Dutch and English and have excellent Logistics experience preferably within the FMCG sector. The Dutch speaking Logistics Customer Care Associate will join a dynamic Logistics and Customer care service team of more than 25 individuals. Will be responsible for deliveries … VAT calculated. Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.) Handling enquiries, complaints and other aspects of customer service as required. Monthly stock reconciliations and handling follow-on enquiries from the finance department. Handling non-conformances Occasional on-site inspection of more »

NEC operates a managed service contract for London Tribunals which includes the provision of a high quality front of house reception team, based at London Tribunals’ hearing centre at Chancery Exchange in Holborn. We have a vacancy within this team and are looking for a motivated, conscientious and friendly … by the London Local Authorities and Transport for London. London Tribunals is one of the busiest tribunals in the country, providing an independent appeals service to around 60,000 people each year. This role plays a key part in delivering excellent customer service across London Tribunals. You … small team and be the initial point of contact for the public attending appeal hearings. In this role you will provide a high quality service to independent adjudicators, colleagues across administrative and processing teams as well as the public attending the hearing centre. You will work within a set more »

solutions. Organize and lead the project staff, that included internal employees, customers, and 3rd party vendors. Notify line manager for the issues needing escalation, customer complaints/requirements & new business opportunities. Attend meetings with customers, 3rd party vendors and other related parties when required. Travel to customer, and … supplier offices throughout Europe as and when required. Create project documentation, service specifications, technical design, vendor submittals, ad-hoc reports concerning customer issues, etc. as and when required. Provide skills transfer and training to other engineers and monitoring their development. Assist technical team in the delivery of bespoke … detailed ICT solutions. As such be responsible for the full lifecycle (scope, design and deployment) that are tailored to the customer requirements. Evaluate and ensure best-fit solutions for customer requirements, while maintaining best practices. Support for the end-to-end deployment of services & complex solutions including the more »

Senior Service Desk Engineer Hybrid working London The Opportunity Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Is this role for you … your understanding of finance and further develop your IT skills? Join a growing team and Build for the future. The Role & Responsibilities: Transferring the service desk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels of … 3rd/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT support engineer experience Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active more »

Role: Service Desk Manager Location: Central London Salary: Up to £43,000 We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of … the service desk team. Role Overview This role involves managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of the service desk. Daily Responsibilities: Contribute to the clients' vision and solutions, to add greater depth value … to the business. Working as part of a team delivering the best service to our clients Maintain IT team documentation in line with changes. Building strong client relationships with your customer service skills and professionalism Ad-hoc tasks assisting Senior level engineers in business Infrastructure projects Team more »

skilled and motivated surveyor to join our Building Compliance Team at emh. As a surveyor with emh, you will deliver a positive and engaged customer experience, which is compliant with statutory and regulatory bodies requirements. You will be involved in compliance and property related inspections including but not limited … with statutory and regulatory requirements. Emh has a co-regulation model, and you will actively engage with customers to address complaints and improve the service delivery, including participating in resident forums and scrutiny activity. You will have excellent communication and interpersonal skills, which you will demonstrate in the customer focused service you deliver, and by working closely and in conjunction with other stakeholders across the business, including our Trade Union representatives, colleagues within the Property Services Directorate, and both our Housing and Customer Service Teams. A HND or similar relevant professional qualification is essential to more »

Field Service Engineer Permanent Employment Opportunity Do you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position? First Call Talent Solutions are currently looking to recruit a Field Service Engineer for our clients nationally recognised … initiative. Excellent communication skills both written and verbally. Ability to prioritise own workload and work to company schedules and deadlines. Provide excellent levels of customer service at all times. Hours or work are Monday to Friday, times depending on job list & locations. Starting salary from £28kpa to £33kpa more »

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and … all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to more »

Coffee Field Service Engineer Job title: Coffee Field Service Engineer Location: Uxbridge Salary: Up to c£33,580 pa. Up to £29,580 per annum + c£4,000 for working 1 in 4 weekends + vehicle + pension + other benefits. Hours: 7am-5pm (leave at … This is an exciting opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Uxbridge and the surrounding area. Salary up to c£33,580 per annum + including working 1 in 4 weekends + vehicle + … Requirement A highly motivated, well presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail. Mechanical experience and knowledge required along with a full and fairly clean UK driving more »

than one hundred staff in our London, Manchester, and Manila offices. OryxAlign’s business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services … travel to remote client sites may be required. The role is hybrid so whilst not attending client site, time will be spent support our Service Desk and activities directed by the Service Delivery Manager. The 1st Line Support Engineer role is focused upon the day-to-day delivery … knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s) You will also need to demonstrate: Experience of hardware troubleshooting and problem solving. Ability to quickly learn new applications and technologies Able more »

IT Service Desk - Team Lead London/Hybrid Up to £40,000 Austin Fraser are working with an independent health and care group delivering healthcare, social care, education and technology staff across the UK. They are looking for an experienced IT Service Desk Manager to join this dynamic … business. You will be involved with a variety of service desk, desktop, telephone, remote and client facing support, as well as many opportunities to get involved with a range of technologies. Required Skills and Experience: - Proven leadership experience - Microsoft 365 - Knowledge of service management tools e.g. Freshservice. - Excellent … customer service - Hands on, can do approach If you're open to exploring this opportunity and believe your skills align with what we're looking for, I'd love to connect and discuss further. Please let me know your availability for a brief call. (url removed) Austin Fraser more »

off for your Birthday. 23 days of annual leave per year PLUS Bank Holidays Working with an award-winning team they have been named 'Service Provider of the Year'. Access to 100s of employee perks on Perkbox including gym discounts and much more. Auto-enrolment pension. Enhanced Maternity … second Medical Opinion). Mental Health First Aiders. Reward and recognition programmes, including our annual Group Awards. Annual appraisals programme and progression opportunities. Long service recognition. Four times death in service benefit. Ongoing investment in company facilities and working environments. Company events. My client, a large group of … to join their award-winning company. They are looking for a top-performing sales individual to join them, who is passionate about delivering exceptional customer service and working with customers to provide van and aftersales solutions to really meet their business needs. You will be able to identify more »

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit … of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.Job DescriptionThis is an excellent opportunity for a seasoned technology and service … including interfacing with Industry and Regional delivery teams while also have experience in leading, solutioning and helping to deliver on large multi-year client service deals at Fortune level organisations. As a seasoned technology leader you will be passionate about working directly with a variety of large clients at more »

Job Title: Training & Quality Manager, Customer Care Location: Preferred UK/London, Hybrid Company: BritBox International Reporting to: Director of Customer Service Contract Type: Full Time Our Mission: Creators & Curators of the Best in British Creativity & Entertainment. Our Vision: To be World leaders in British streaming. Our … requires international travel 2-4 times a year. Job Purpose BritBox International is on the lookout for a Training & Quality Manager to join our Customer Care team in London. In this role, you will ensure our customer support teams, via a BPO partner, deliver exceptional service through … effective training programs and robust quality frameworks. By coordinating with various internal teams, you will help maintain and elevate the high standard of customer support BritBox is known for. Your efforts will be integral to our customer care functions' seamless operation and continual improvement. As the Training and more »

salary plus additional £1,300 shift allowance Company Overview: Light & Wonder, a prominent entity in the gaming and betting industry, is actively recruiting Field Service Technicians to oversee customer sites in the Bristol area. With a commitment to excellence, our organization thrives on delivering superior service, installations … repairs for cutting-edge betting and gaming terminals. Responsibilities: Execute new shop installations to the highest standards. Supervise the coordinated removal of equipment from customer premises. Foster and maintain positive customer relationships, providing comprehensive operating procedures, event instructions, and updates on new software/hardware. Conduct routine shop … visits and maintenance as directed by the Line Manager. Log and address concerns, incidents, and customer feedback. This role requires travel within the designated geography, with occasional travel to other areas for coverage. A commitment of 40 hours per week is expected, following a rolling 5 days out of more »

be working with one of our biggest and most exciting client brands - M&S! You are responsible for delivering an exceptional, right first time, service to our clients in line with the client's contractual requirements and ITGs own KPI's. Providing both strategic and operational leadership to your … teams to deliver customer service excellence. You will actively understand and promote the wider ITG offering to deliver continuous improvement initiatives, develop and grow the account. In this role, no day is the same which makes the role both exciting and interesting. You will have complete exposure to … resources. Ensure design files and documents are filed and stored on Monday.com & MASIE where appropriate. Identify and progress areas for personal development. Requirements A service minded approach with proven customer management skills Experience of creative/art working/photography/print processes Project management & organisational skills - you more »

channel development. Working in collaboration with the Operations and Engineering Product teams to deliver immediate and longer-term profitable revenues. Qualify and quantify the customer's holistic needs in AV, Event Technology, Production, Creative, Digital and all technical event needs. Act as the key contact for managed clients, understand … customer's needs and goals, and create and execute a strategy that aligns our clients' resources and solutions that solve customer needs. Create and execute plans to further penetrate the account. This includes building our contact surface, securing customer appointments, and executing sales calls, customer business … reviews, and strategic action plans to identify and secure both short and long-term revenue opportunities. Understand customer's industry trends, and build a network that continues to establish credibility, rapport, and opportunities to engage customers. Ensure each account shows consistent progress, moving from vendor status through desired role more »

Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents. You will be required to manage … service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level 1 Incident actions to all Incidents before assigning to … the appropriate resolver. Responsibilities: that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. all Incidents and Requests with agreement from the customer. the sources for new Incidents and Service Requests communicate with the customer, during the more »

Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key … helpdesk, and the maintenance and support of hardware and software for: · 150 PCs and laptops many not office based. · Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. · Support other service users across a range of mobile devices including Chromebooks … and phones Key aspects of the Role: · Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. · Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of more »

to day operation of hard services for this trophy asset in heart of The City. In doing this you'll take pride directing your service providers to ensure we maintain class-leading systems which also focus on the principles of sustainability and a safe working environment. Responsible for managing … the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants – you will be primarily focussed on hard services. RESPONSIBILITIES Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment, BMU … environmental activities in order to meet statutory obligations and achieve/retain industry standards & certificates e.g. ISO14001, BREEAM in Use Provide best in class customer service to internal and external customer base Keep up to date with industry best practice and innovations Manage site based staff, ensuring more »

other marketing-led channels. The role will take enquiries from initial contact through to completion of a sale and remain in contact with the customer post-sale to maximise opportunities for upselling from our range of add-on and consumable products. The role will also have a key place … such opportunities through to order receipt and payment. Qualify all inbound enquiries to website, sales inbox, or trade shows. Call upon support from marketing, customer services, or product specialists to satisfy customer enquiries. Establish Budget, Timeline, and Authority for any Opportunities arising. Issue quotations, follow-up according to … team guidelines, and close Opportunities as lost/won as appropriate. Work with the customer service team as needed to process and complete Orders. Promote relevant upsells, cross-sells, or consumables to recently purchased customers. Seek reviews, case-studies, and testimonials from customers with noteworthy applications. Report on more »

of a growing, innovative organisation. Responsibilities Provide 1st Line IT Support (Helpdesk and Deskside) User administration within Azure, SharePoint and Microsoft 365 Provide exceptional Service Support and Customer Service to the Acquired Business, via Deskside Support, Email and Telephone Requirements Minimum 4 years experience in 1st line more »

The successful candidate will be expected to complete defined IT maintenance and support tasks as directed by the IT Leadership team, through the IT Service Desk, and in support of the IT Support Leader based in London.Occasional travel to other remote UK offices may be required.Success in this role … will involve an individual focused on providing exceptional customer service to our colleagues around the UK. The individual will be naturally curious and enjoy solving a wide range of technical issues. Organisational skills will be required to ensure governance around asset management (software and hardware is maintained) and … member will be able to work as part of a team ensuring shared work is communicated effectively.Key duties:Accountabilities:Complete allocated tickets from the Service Desk in line with agreed service levelsComplete IT related tasks in the London officesSupporting 3rd line teams with local tasks in the officeOn more »