1 to 25 of 164 Permanent Customer Service Jobs in the East Midlands

Our Customer Service Centre is currently seeking to recruit a Lifeline Customer Service Centre advisor. You will receive an excellent salary of £26,943 (inc a shift allowance) plus some great benefits We are looking for positive, motivated individuals who are passionate about delivering excellent customer service. You will work as part of the current 24/7 Lifeline monitoring Customer Service Centre team, being the first point of contact for customers for monitoring all alarm systems installed in LHPs Sheltered Housing Schemes, Telecare equipment installed in customers homes and alarm equipment for … by LHP 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career more »

Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows, Customer Service Manager, Customer Service, Order Processor, Aftersales Coordinator, Aftersales Location: Corby Remuneration: £25,000 - £28,000 Benefits: Comprehensive Benefits Package The … range of uPVC, aluminium, timber and alu-clad windows and doors direct to trade customers Youll be the first point of contact for all customer enquiries after the sales process Provide aftercare support for customers, fielding any enquiries in respect of product issues, technical support and anything else Ensure … an exceptional standard of customer service at all times Resolving all customer queries and complaints in a timely, professional manner Liaise internally with: area sales managers, transport, factory etc. The ideal applicant will be Aftersales Coordinator - Windows & Doors with: Must have customer service/aftersales more »

Are you looking for a Customer Service Coordinator job based in Leicestershire? If so, I have a fast-paced and innovative technology company with in-house Software Development and Application Support Teams, who are looking for a Customer Service Coordinator for an office-based role in … Leicestershire. The successful Customer Service Coordinator will support all internal and external customers, providing full support to the National Service Manager, in maintaining the smooth running of the service team across three business areas, acting as the first point of contact for customers, responding to all … enquiries efficiently and professionally. Main duties for the Customer Service Coordinator based in Leicestershire: Answering incoming calls and handling customer inquiries. Checking through all engineer's daily work and update on the service log website including escalations, projects, and audits. Completing daily checks of remote monitoring more »

The Opportunity: Avantor is looking for a detail-oriented Technical Customer Service Specialist to manage the quotations within the Technical department, assist in checking pricing & sourcing products within challenging response times . Answer routine questions and solve issues from internal & external customers & suppliers. This role will be a … days a week. The ideal candidate will have strong scientific background, outstanding communication skills, high attention to detail and organisation skills. The successful Technical Customer Service Specialist will work closely with the sales team. If you are passionate about providing the highest level of customer service and want to be part of a team that solves the world's most complex challenges - let's talk! The team The Technical Customer Service Specialist will be part of a wider Team of 8. What we're looking for Experience: At least 1-3 years experience more »

Service Delivery Coordinator Location : Bilsthorpe, Newark, NG22 8UA, UK Salary : Competitive + Benefits Contract : Permanent, Contract Hours : Part-time - 20 hours per week Benefits : A competitive salary in a growing company committed to our people. 29 days holiday incl. bank holidays. Holidays increase with length of service. Hybrid working. … cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role : To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator more »

Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a … Customer Service Engagement Advisor, armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You … ll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our service delivery function with our clients. This role thrives on reactivity, calling more »

over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you have customer service experience and an admiration for technology? Do you enjoy talking to people and solving issues? Or are you looking at joining a … value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … weekend in 6 (potentially less depending on workload). JOB SPECIFICATION: 1st Line IT Support The role sits within a very large IT service desk where you will be responsible for the day-to-day technical enquiries from our client. You'll be the first point of contact for more »

payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America. At Paynt, we aim to be the preferred acquirer for European payment solution providers. … re seeking talented individuals to join us on our ambitious journey. What We Need We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be … responsible for delivering exceptional service to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services. Your Responsibilities Ensure high customer satisfaction by providing excellent customer service. Be responsible for proactively contacting customers to ensure continued use of more »

Location Bristol, Newcastle-upon-Tyne, Nottingham, Swansea About The Job Job summary As the Service Desk Lead, youll oversee day-to-day operations, ensuring users and business teams receive exceptional support. Your responsibilities include managing Quality and Reporting processes, implementing support for new projects/services within the ITSM … Toolset, and collaborating with relevant resolver groups and assignment teams. Reporting to the Service Desk Manager, youll also have line management responsibility for Service Desk Analysts. Theres never been a better time to join the DVSA. Our Digital-first vision is supported by a clear strategy which allows … the award-winning services we work on and whats on offer for you, helping drive your career forward. Job Description The purpose of the Service Desk Lead is responsible for overseeing the day-to-day activities of the Service Desk operations to ensure users and business teams received more »

Job summary Facilities Directorate have a vacancy to provide accurate, efficient and effective Service Desk and Administration support to Northampton General Hospital NHS Trust, the wider customer population and associated supplier. Where possible, providing our customers with first line technical advice through the use of remote support tools. … Areas of focus within the Directorate include, but not limited to, the Estates Service Desk via a Computer Aided Facilities System (CAFM), administrative services in support of Estates and Facilities Contract Management alongside general administrative support. Main duties of the job Vacancy to provide effective, accurate, efficient and direct … customer service for the Estates and Facilities Service Desk and it's wide range of customers, via the telephone and other available electronic means. To act as the interface between the services and the customers providing excellent customer care, guidance and advice, and deploying services as more »

provide users support in a Microsoft environment (Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall). The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service … with exposure to supporting a broad range of predominantly Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall. So if you have strong customer service experience, great telephone manner and knowledge of IT maintenance and Security then we can offer you a great chance to move your … to day work. This will involve supporting external clients in their day jobs. WE NEED YOU TO HAVE… Good academic background in IT Excellent customer service skills Excellent telephone manner Some knowledge of Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall. Clear Communication skills TO BE more »

culture, processes, business models & technologies of the internet era to respond to people's raised expectations" [Tom Loosemore's definition of Digital]. The Service Desk Manager is responsible for the operation and delivery of the digital support services function. The post holder will contribute to Service Delivery … processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be closed early if receive lots … of applications. Main duties of the job The role also provides critical support to the delivery of major service initiatives, required by the Group. This will include: A senior member of the ICT team leading a team of skilled Technology support and delivery staff who are responsible to their more »

ambient, contract packaging solutions and fresh and baked goods. Company Overview Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture … accurate data with the ability to work to deadlines and contribute to the overall success of the site. The successful applicant should have administration customer service background, be a confident user of Excel with excellent attention to detail with a proactive and positive approach. Job responsibilities of a … Administrator include: Dealing with all internal and external Customers enquiries in a timely and professional manner Customer PODs To provide proof of customer deliveries, checking for discrepancies ad compiling reports to chase outstanding PODs. Provide daily delivery status orders reports to both internal and external holders Handling customer more »

Services will be responsible and accountable for the successful delivery of all contracted services, and for fulfillment of all Professional Services engagements, ensuring that customer satisfaction and quality remain paramount. The role must work closely with other department heads and sales colleagues to ensure that there is a holistic … approach to the end to end services that our customers receive, whilst also continually driving service and quality improvements. Key duties and responsibilities are : Creating and driving the strategic direction for Managed & Professional Services Ensuring that services meet all statutory requirements and are delivered to SLA, time and budge … all Managed & Professional Services Establish SLA’s, OLA’s and KPI’s to manage the performance of internal resources, shared services and 3rd party service providers Drive continuous, measurable Service Improvement and Development Plans Identify operational risks to services and projects, ensuring mitigation actions are recorded and delivered more »

Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT Support Based … email alexandra.williams@klickstarters.com WHAT YOU WILL BE DOING? We are a leading manufacturing company based in Derby looking to recruit a First Line IT Service Desk Analyst to provide users support promptly via phone, email and chat, resolving technical issues accurately in the ticketing system, Diagnose and troubleshoot hardware … software and network related issues, provide guidance, work with the IT team to share knowledge. The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service to our clients. more »

Southam, Towcester Do you have experience servicing electro-mechanical machinery or within a remote technical troubleshooting position? Are you looking for a technically challenging customer service role, that doesn't involve being on the tools and full training is provided? Are you seeking great work-life balance, an … and field-based engineers * Trouble shooting electrical, pneumatic, software, and mechanical breakdowns * Monday to Friday, 8:30am - 5:30pm The Candidate: * Experience in a service, maintenance or similar engineering position * Customer Service/Technical Support experience is ideal but not necessary * Looking for an office-based role … confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Customer service|field| service| engineer| mechanical| electrical| engineering| manufacturing| machine| tool| CNC| maintenance|production|robotic|automation|helpdesk|office|IT|support|pneumatic|software|rugby more »

dealing with customers over the telephone, advising and seeking out the best products to meet their electrical requirements. Our client aims to deliver excellent customer service, which is reflected in almost 40 years of continued return from their loyal customer base. Your responsibilities will include: Assisting customers … any other supporting documents you may have. You must be eligible to work in the UK. Other suitable skills and experience include Sales Specialist, Customer Service & Sales Assistant, Customer Service Assistant, Sales Strategy Assistant, Graduate Sales Assistant, Electrician, Electrical Engineer. TPBN1_UKTJ more »

various systems, primarily Power BI. Additionally, you'll support the MI Manager in building and overseeing the reporting and data infrastructure for the Next Customer Service Online Operations across our contact centers. What you'll be doing: Take ownership of report implementation from understanding and clarifying requirements through … effectively with peers and others, sharing information to contribute to overall success. Results Focused - Engages with the team to achieve and exceed business objectives. Customer Service – Contribute to the delivery of great customer service to ensure the Next brand remains strong and customer recruitment and more »

Our client based in Essendine is looking to recruit a Customer Support Technician on a fulltime permanent basis due to a department expansion. Working as part of an established team you will provide 1st line remote customer service for our clients customers. This role will involve excellent … customer service but also the IT side to resolve technical queries. (more detailed IT problems are escalated up through the proper channels). The role will also involve taking inbound calls and trying to resolve the problem whilst the customer is on the phone and this will … description is available for all suitable candidates. To be considered for this role you will have a real interest in IT and also have customer service experience. The role is 9 to 5 Monday to Friday but one week out of 8 you will cover the phones out more »

Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in … East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for … our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service more »

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £40k - £50k Overview This position will provide technical support to our client’s customers within a service desk environment mainly managed by … network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to improve first … in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. Continue to develop technical knowledge and skillset through more »

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £28k to £35k Please note this a hybrid role based out of my clients Chesterfield office. Overview This position will provide technical support … to our clients customers within a service desk environment mainly managed by remote access however on-site visits may be required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all … network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service more »

The Role: Service Delivery Team Leader To work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking. To drive the performance of … the Service Delivery Handlers, whilst ensuring staff engagement and delivering solutions to problems. Reporting into the Head of Service Delivery, the Service Delivery Team Leader will lead the Service Delivery handler team. Working to provide outstanding customer service through coaching and developing of the … process improvement. Will be KPI driven to ensure the teams success and always put the client at the heart of what you do. The Service Delivery team will play a key role in the future of client service delivery at PIB, underpinning the service excellence PIB require more »

Field Service Engineer, Scientific Laser Instrumentation Basic Salary Up To £43,000 Bonus 8% - 12% Company Car Healthcare Contributory Pension Scheme The Role - Field Service Engineer, Scientific Laser Instrumentation This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for … the service, installation, breakdown repair and calibration of a wide range of sophisticated scientific and laboratory systems, utilised within laboratories and pharmaceutical environments. Your Background - Field Service Engineer, Scientific Laser Instrumentation To succeed in this exciting role, you must be able to demonstrate: A competent background as a … field service engineer or technical support engineer with extensive experience working on high value capital equipment and a qualification in electronics You may have experience of working on diagnostic systems, medical devices, laboratory systems, scientific equipment, pharmaceutical, semiconductor, pre-press, printing or high value electronic/electro-mechanical capital more »

Are you a Service Engineer who loves being out in the field? Whether you're a well-seasoned Field Service Engineer or relatively early on in your career, we need you to service, repair and install our market leading industrial saws and storage equipment. Based from home … Company van available for private use · Paid door to door · Company credit card and fuel card · 23 days holiday - rising to 28 with service · 6% company pension · Private healthcare LOCATION: Our UK office is based in Milton Keynes, but we're relocating to Leicester this year. You'll be … based from home as a Field Service Engineer. COMMUTABLE LOCATIONS: You'll predominantly be covering East Anglia, the Midlands the South. You could be based in: Northampton, Leicester, Coventry, Milton Keynes, Luton, Rugby, Peterborough, Corby, Wellingborough, Kettering, Daventry, Royal Leamington Spa, Nuneaton, Market Harborough, Lutterworth, Bedford, Towcester, Leighton Buzzard more »