3rd Line Support Technician

3rd Line Support Technician

Location: Ringwood, Hampshire, BH24 3FW, with Hybrid option
Salary: £37,000 - £42,000 + profit share and benefits + on call
Hours: 37.5 hours per week  

Join us as a 3rd Line Support Technician!

Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years.  Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy.  

We encourage our colleagues to progress, including into other teams and departments.  Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.  
We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

Benefits - we will offer you:

•  Company Profit Share (first £3,600 is tax free)
•  22 days annual leave plus bank holidays, increasing with length of service.
•  Birthday as additional paid leave.
•  Additional paid leave (dependent on company performance).
• Company sick pay policy.
•  Pension Scheme.
•  Private Medical Insurance including dental.
•  Free Parking
•  Hybrid Working
•  On call and weekend working – additional pay.
•  Ongoing training and support.
•  Progression opportunities.
•  Fresh fruit, the occasional pizza and a posh coffee machine!
 
3rd Line Support Technician - The Role

This is a fantastic career opportunity for a talented 3rd Line support technician who has demonstrable experience in Windows Server operating systems, server hardware, Azure, Office 365, and networking.

3rd Line Support Technician - The skills you’ll need

•  Technical knowledge including but not limited to:
Microsoft Server technologies; MS Server, MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS, PowerShell.
•  Experience supporting large/enterprise level infrastructures.
•  Excellent analytical and problem-solving skills to achieve prompt resolution.
•  Strong experience of incident and problem management.
•  An understanding of service management standards and tools (ITIL) would be an advantage.
•  Disaster Recover, Replication and Recovery.
•  Storage technologies: SAN, Fibre Channel Switches etc.
•  IaaS and Cloud technologies; Microsoft Azure, Office 365.
•  Networking, including TCP/IP, DNS, WINS, DHCP, wireless.
•  System Management and monitoring technologies; SCOM, SCCM, MECM
•  Anti-virus technologies
•  Develop, produce, and maintain documentation.

This role is subject to a clear standard DBS check being received.

No agencies please.