Digital Trainer

Job description

Job responsibilities

Main Duties

• Using your knowledge to provide efficient, integrated and customer-focused training to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money
• Create training content in line with the overarching training framework and successfully deliver this in in conjunction with the digital training team.
• Using your good knowledge, propose the individual training approach for each project, sign off by key stakeholders, delivery and review through reflective sessions post go live.
• Propose continuous improvement to training provision, recommending and implementing improvements to training plans and lead on elements of this as designated by the Lead Digital Trainer.
• Delivery of Business as Usual training plans, carrying out regular reviews to ensure training is fit for purpose and meeting the needs of the diverse range of staff groups.
• Oversee the delivery of the regular large intake volumes throughout the year, ensuring staff have access to training in a timely manner.
• Implementation of training feedback processes, capturing regular audit feedback to ensure continuous improvement
• Lead on the training plans for new clinical applications within your designated area of responsibility acting as an SME to the Project team, seeking support only as necessary. You will manage your activity on a daily basis, escalating risks and issues where appropriate. Working with the Lead Digital Trainer, you will contribute to business cases and planning where appropriate.
• You will act as an SME for the systems workflows, supporting the Digital Training and Engagement Manager and Lead Digital Trainer where appropriate.
• Support the Digital Academy under direction of Lead Digital Trainer.
• Collaborate with the Digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust.
• Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully.

Training delivery and Support

• Advise clinical and admin users on the most effective, safe and efficient use of the Clinical Applications available
• Identify, in conjunction with stakeholders, any clinical risks associated with the use of Clinical Applications and electronic patient records.
• You will act as an SME for your designated training courses, supporting the Lead Digital Trainer where appropriate. Provide technical and professional advice regarding Clinical Applications.
• Ensure training booking systems processes are up to date
• Provide the content for the training prospectus within your area of responsibility and publicise training courses available
• Propose improvements and content which contribute to the planning of flexible training delivery methods to meet the users varying needs and time constraints.
• Understand the current clinical information systems and the processes involved in their use across the Trust and adapt this knowledge to learning replacement and new systems introduced.
• Develop training materials, user manuals and guidance notes for Trust information systems.
• Ensure the flexible training delivery methods you use meet the users varying needs and time constraints.
• Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer.
• Using initiative to plan your designated work to ensure effective training delivery, you will resolve conflicting timescales and priorities and exercise judgement and discretion to resolve issues seeking support only when necessary.
• Responsible for the management of the Digital Training room and all Digital equipment contained therein.
• You will also be required to adopt a mentor role in the development of new team members to assist them in acquiring in-depth knowledge of training and training theory.
• Trouble shooting technical difficulties which impact on the clinical systems.
• Maintain existing skills and develop further levels of expertise.
• To train and provide support and guidance to staff on Microsoft Office products,
• To be responsible for thorough preparation prior to each training session i.e. incorporating local processes into lesson plans for each trainee and preparing the Training system accordingly.

Leadership

• Provide support to other members of the team.
• Work closely with the Digital Transformation and Innovation team on upgrades and policies/procedures.
• Contribute to the development and implementation of the Group Digital Strategy, in line with Group, Trust and national priorities and initiatives, and leading digital techniques.
• Liaise with user departments and attend meetings requiring training input.
• Work closely with and support other members of the training team and provide cover as and when required.
• Proactive approach to addressing identified training issues and retraining where necessary.

Performance

• Adhere to performance standards for your service area, including KPIs, monitor achievement against these, review working practices and devise improved ways of working where necessary to enhance the efficiency and effectiveness of services.
• Propose improvement to systems that are in place and implement in your area of responsibility in order to provide efficient and optimised digital services.
• Ensure the training statistics are readily available for project delivery.
• Ensure ESR is updated and staff records are accurate.

Policies and Procedures

• Through review, propose changes to digital and training policies, guidelines, standard operating procedures, for training and delivery). Ensure that policies are kept up to date, are in line with national policy, standards, and guidance, and comply with all relevant legislative requirements.

Communication

• Develop communication messages for projects and general digital communications, creating content for the digital newsletter.
• Develop good relationships with system users, being able to convey information to them in plain English to ensure training delivery is always accessible to all.
• Build good relationships and ensure effective Digital partnerships with other organisations across the ICS, locally, regionally and nationally.
• Form constructive relationships with suppliers to optimise the delivery of solutions and maximise the Groups influence on the future direction of the suppliers products.
• You will be able to communicate application based issues with clinicians, using plain English to enable training delivery in a tailored supportive manner.

Role Requirements

• Frequent VDU use is required for this post for extended periods throughout the day.
• High levels of concentration will be required on a wide variety of issues throughout the day. The post holder will frequently have to adapt to changing priorities and re-focus the work of self and others on new priority areas that may require urgent action.
• There will also be a requirement to present complex information at meetings which will require the individual to have a high level of concentration frequently for a sustained period of time to ensure that there is active engagement in the subject matter at hand.
• The role will require regular negotiation with senior NHS professionals, directors and managers.
• Exposure to unpleasant working conditions or hazards is rare.
• Have a strong focus on continually improving current practices and evidence the ability to challenge current ways of thinking with a view to ensure greater quality and depth of coding across the Group.
• As a trainer within the organisation handling challenging conversations with colleagues in a positive and constructive manner in line with our Group Vision and Values will be required.
• We support distributed and flexible working arrangements, however, subject to business needs, there may be a requirement to travel between the Kettering and Northampton Hospital sites and other sites across the Group
• Office conditions with regular requirement to travel between sites in this role

Person Specification

Education, Training & Qualifications

• Educated to degree level or equivalent experience
• Recognised Learning and Development qualification
• Knowledge of the provision of health services

• Demonstrable understanding of clinical workflows relevant to EPR in NHS setting
• Evidence of continuous personal and professional development

Knowledge & Experience

• Demonstrable experience in course development, planning and delivery
• Experience in contributing to the success of a multi-disciplinary team as effective team member
• Knowledge of NHS/Government policies, strategies and organisational relationships in relation Clinical Systems, to be able to advise stakeholders and develop proposals for the service area
• Experience of contributing to the development of policies and procedures
• Understanding of NHS Digital systems and services

• Demonstrable understanding of clinical workflows relevant to EPR in NHS setting
• Contributing to Digital clinical systems change/project while also developing and maintaining high standards of quality
• Knowledge of clinical risk management policies and processes
• Experience of developing and executing testing plans

Skills

• Ability to perform well under pressure and manage unpredictable workload with conflicting priorities
• Quality focused with an innovative approach and ability to solve problems
• Good knowledge and training technique delivery
• Must have a methodical, disciplined approach to working practices
• Have knowledge of, and be able to communicate effectively on operational requirements for training delivery (e.g. performance monitoring etc)
• Ability to undertake duties effectively and to time in line with legislation, policies and procedures
• Proficiency in the use of Digitaltools, particularly Microsoft Office. Advanced keyboard skills
• Effective verbal and written communication and presentation skills suitable for a range of audiences
• Able to clearly manage priorities for self and contribute to those of team in order to meet targets

• Must be familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust

Key Competencies/ Personal Qualities & Attributes

• Ability to interpret and convey information from various systems in a manner that is easily understood by a variety of users
• Must be able to demonstrate analytical thinking and the ability to work through problems to a resolution
• Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels
• Ability to deliver to targets and deadlines
• Aligned to the Group's values of Compassion, Accountability, Respect, Integrity and Courage
• Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
• Honesty and professional integrity
• Commitment to personal development and development of staff
• Passionate commitment to embedding diversity and equality internally and externally
• Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
• Ability to travel to the Northampton Hospital site and to other sites across the Group

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Northampton General Hospital

Address

Northampton General Hospital

Cliftonville Road

Northampton

NN1 5BD

https://www.northamptongeneral.nhs.uk/Home.aspx