IT Support Engineer - GBP 35000

Role: IT Support Engineer
Location: Manchester, United Kingdom
Salary: Up to £35,000

Are you passionate about providing excellent IT support? Do you thrive in a dynamic environment where no two days are the same? If so, we have an exciting opportunity for you!

Overview:
I have a fantastic opportunity for a talented and proactive IT Support Engineer based in Manchester. The successful candidate will be responsible for providing technical support to internal staff, ensuring smooth operation of IT systems and resolving any issues that arise in a timely manner.

Key Responsibilities:
* Provide 1st and 2nd line technical support to users via phone, email, and in person.
* Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
* Install, configure, and maintain operating systems and software applications.
* Set up and manage user accounts and permissions.
* Collaborate with other IT team members to resolve complex issues and implement solutions.
* Document support activities, procedures, and resolutions.
* Participate in IT projects as required.

Requirements:
* Proven experience in a similar IT support role.
* Strong knowledge of Microsoft Windows operating systems and Office 365.
* Familiarity with networking concepts, including TCP/IP, DNS, DHCP, etc.
* Experience with Active Directory administration.
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.
* Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are desirable but not essential.

Benefits:
* Competitive salary up to £35,000 per annum.
* Opportunities for career advancement and professional development.
* Pension scheme.
* Health and wellness benefits.
* Friendly and supportive work environment.

If you're ready to take the next step in your IT support career and join a dynamic team in Manchester, we want to hear from you!