1st Line Support Engineer

1st line support engineer / helpdesk – Windows, Server/desktop, Office365, onsite

Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients that you will be supporting are both medium and large-scale organisations that rely heavily on this company’s exemplary customer service and technical knowledge.

You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s.
Ket skills:

• Answering first line support calls and logging into ticketing system.
• Responding to support calls to ensure customer satisfaction.
• Troubleshooting issues in the first instance to ensure prompt resolution.
• Escalating tickets and working with senior team members to resolve issues
• Ability to demonstrate understanding of IT and networking principles.

• Ability to communicate effectively with end users.
• Ability to use initiative to troubleshoot and reach ticket resolutions.
• Ability to keep accurate records and record information into ticketing system.

You will get experience in supporting a broad range of technologies and working on interesting projects, within the support team. There is time allowed for certification study and they financially reward you for doing so as well!

If you are interested, please send across your latest CV.