Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Circle Group
IT ServiceDeskManager/ITIL/Support - Cardiff IT ServiceDeskManager with proficient experience in leading a team of servicedesk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You … will join an already established servicedesk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Servicedesk team leading experience Experience with working in a servicedesk/IT helpdesk environment ITIL … Knowledge of servicedesk procedures General helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple more »
Telford, Shropshire, West Midlands, United Kingdom Hybrid / WFH Options
Pertemps Telford
ServiceDeskManager Pertemps are currently recruiting for a ServiceDeskManager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated ServiceDeskManager to lead our dynamic B2B customer support team for … a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the servicedesk operations. Our product lines span across multiple sectors, technology … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of servicedesk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance more »
Tacoma, Washington, United States Hybrid / WFH Options
The Pokémon Company International
entertainment properties in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Manager, IT ServiceDesk Job Summary: The Manager, IT ServiceDesk leads the North America IT ServiceDesk … and support needs, team processes, assigning work, purchasing, and inventory. This person contributes to and leads the overall positive and professional environment of the Service Desk. This role will also serve as an escalation point for incidents and service request resolution. They are key in making decisions and …/or recommendations that include multiyear IT strategies and plans. This person is enthusiastic about customer service and how technology is experienced. They will partner with peer staff members and lead the IT ServiceDesk to ensure the best customer support experience possible. FLSA Classification (US Only more »
Seattle, Washington, United States Hybrid / WFH Options
The Pokémon Company International
entertainment properties in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Manager, IT ServiceDesk Job Summary: The Manager, IT ServiceDesk leads the North America IT ServiceDesk … and support needs, team processes, assigning work, purchasing, and inventory. This person contributes to and leads the overall positive and professional environment of the Service Desk. This role will also serve as an escalation point for incidents and service request resolution. They are key in making decisions and …/or recommendations that include multiyear IT strategies and plans. This person is enthusiastic about customer service and how technology is experienced. They will partner with peer staff members and lead the IT ServiceDesk to ensure the best customer support experience possible. FLSA Classification (US Only more »
Redmond, Washington, United States Hybrid / WFH Options
The Pokémon Company International
entertainment properties in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Manager, IT ServiceDesk Job Summary: The Manager, IT ServiceDesk leads the North America IT ServiceDesk … and support needs, team processes, assigning work, purchasing, and inventory. This person contributes to and leads the overall positive and professional environment of the Service Desk. This role will also serve as an escalation point for incidents and service request resolution. They are key in making decisions and …/or recommendations that include multiyear IT strategies and plans. This person is enthusiastic about customer service and how technology is experienced. They will partner with peer staff members and lead the IT ServiceDesk to ensure the best customer support experience possible. FLSA Classification (US Only more »
Renton, Washington, United States Hybrid / WFH Options
The Pokémon Company International
entertainment properties in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Manager, IT ServiceDesk Job Summary: The Manager, IT ServiceDesk leads the North America IT ServiceDesk … and support needs, team processes, assigning work, purchasing, and inventory. This person contributes to and leads the overall positive and professional environment of the Service Desk. This role will also serve as an escalation point for incidents and service request resolution. They are key in making decisions and …/or recommendations that include multiyear IT strategies and plans. This person is enthusiastic about customer service and how technology is experienced. They will partner with peer staff members and lead the IT ServiceDesk to ensure the best customer support experience possible. FLSA Classification (US Only more »
Colchester, England, United Kingdom Hybrid / WFH Options
GS Solutions
ServiceDeskManager – Colchester Salary - Up to £55,000 GS Solutions are currently partnered with a "modern workplace" focused MSP, who are looking for a servicedeskmanager to their team on a permanent basis. This position is based on-site in Colchester, with … work from home once every fortnight or so - as well as very small requirement to visit their other offices. Skills Proven experience as a ServiceDeskManager or similar role. Experience working in an ITIL based MSP Environment. Strong customer service background. Knowledge of the Autotask more »
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Peaple Talent
Job Title: ServiceDeskManager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a ServiceDeskManager on a 12 month fixed term contract. With a sterling reputation, diverse … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring servicedesk performance and implementing improvements Driving initiatives for continuous improvement within the … servicedesk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
KnoWho
all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customer service, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit right in. more »