Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
Knowledge of Wallboard- 2ring. Knowledge of Outbound Dialer- Acqueon. Experience with call logging. Experience with Voice Recording Vebra, BiB SIP trunking. Any experience on Genesys Contact Centre will be a huge plus. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages more »
Liverpool, Merseyside, United Kingdom Hybrid / WFH Options
Sanderson Recruitment Plc
Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool). This role will also ensure that schedules align with forecasts and Real Time operational needs. You'll be: Optimising WFM … system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint, Nice, Genesys Planning and scheduling activities (training/coaching etc) and absences (Holidays/Flex etc) to maintain consistent service level delivery across the day at the … of calls and work in progress Are competent in Scheduling management - end-to-end life cycle expertise Are an expert in Cisco | Verint | Nice | Genesys or similar workforce management Can show excellent analytical and statistical skills and experience more »
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
Sanderson Recruitment Plc
Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool). This role will also ensure that schedules align with forecasts and Real Time operational needs. You'll be: Optimising WFM … system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint, Nice, Genesys Planning and scheduling activities (training/coaching etc) and absences (Holidays/Flex etc) to maintain consistent service level delivery across the day at the … of calls and work in progress Are competent in Scheduling management - end-to-end life cycle expertise Are an expert in Cisco | Verint | Nice | Genesys or similar workforce management Can show excellent analytical and statistical skills and experience The Perks 25 days holidays + 8 bank holidays Discretionary annual bonus more »
Professional Services Engineer - Genesys Cloud Exciting opportunity to join a rapidly expanding CCaaS provider as a Design & Deployment Engineer in the Professional Services team. This is an innovative company utilising open source technology, leading the way with hosted telephony, Asterisk PBX, CCaaS solutions & AI. They are winning contracts hand-over … where your skills and expertise will be valued. Essential Experience: Experience of CCaaS/VoIP project work/solution deployments Experience supporting or deploying Genesys Cloud Ability to interact with clients/customers - working with them to understand and define requirements. Ability to produce low-level solution designs for SME more »
