Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience across all touchpoints. You will be responsible for developing and implementing strategies to elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: CustomerJourneymore »
website/myncs/partner platforms/crm newsletters) for young people and key stakeholders engaging with NCS. Skills in user experience design, customerjourneymapping and content strategy (not just for marketing content). Key Activities Introduce an agile, user-centered development model across all … online touchpoints are accessible and introduce a usability testing approach Support the creation of a holistic data approach across the end to end journey Oversee the creation of holistic crm journeys and effective email marketing strategies working with the brand and content team Support NCS’s wider digital … experience developing content through co-creation, ideally with young people Delivering business change through digital Influencing stakeholders at all levels, including board level Customerjourneymapping and creating effective journeys by representing and advocating from the perspective of an end user managing multiple external agencies supplying more »
London, England, United Kingdom Hybrid / WFH Options
Palladium Digital
robust, user-centric solutions, fostering effective communication and cooperation Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from customerjourney maps, product roadmaps to digital products that meet client objectives Build strong, lasting relationships with your clients and identify and act more »
AND EXPERIENCE Experienced user of tools such as Figma User experience expert with a history of driving business improvement across multichannel client journeys Customerjourneymapping experience User research and usability testing experience BENEFITS Up to £65,000 Flexible hybrid working pattern Opportunity to grow and more »