1 to 2 of 2 1st/2nd Line Support Analyst Jobs with Hybrid or WFH Options

challenge? Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1 st / 2 nd Line IT Support Analyst for their IT service centre in the heart of Milton Keynes. As … have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 1st / 2nd line support via phone, remote, and live chat to 10,000+ global employees. Offer executive user support … Assist the Service Desk Team Lead and escalate issues to the Head of IT Support when necessary. Proficient in mobile device (Apple / Android) support, Active Directory, Computer administration, Windows 10, and Microsoft products. Participate in ad-hoc support requests, desk moves, and more »

TrueNorth are working exclusively with a household name who are looking to add to the application support team, this is a growth role as the previous team member was promoted! We're looking for someone that can cover 1st and 2nd line … who will exhaust all available options to solve a problem. Key Skills and Experience Requires: Commercial experience of 1st Line / Level 1 Application Support Solutions focussed Excellent problem solving Proactive Excellent communication and relationship building Beneficial (but not essential): Experience with ERP … applications 2nd Line / Level 2 Application Support We have a starting salary of up to £35k dependant on experience, plus and excellent bonus and benefits package. The role will be hybrid working after probation (3 months), on a 3 days in more »