1 to 16 of 16 WFM Jobs in the Midlands

databases and software systems - currently in place is Netsuite as the ERP system, Dayforce as the HR Platform and they're currently implementing a Workforce Management System to hold data around the tasks the mobile workforce are responsible for carrying out - Guide and develop the analytics and intelligence that will more »

of optimised Workforce and Telephony reports aligned with operational metrics and KPIs. Influence senior stakeholders with expert knowledge on quality Telephony and Workforce Management (WFM) best practices. Lead the day-to-day utilisation of the NICE CXOne and NICE IEX WFM systems, including optimisation, change management, and training. Produce daily … data visualization. Strong ability to turn data into actionable insights. Excellent communication skills with a flair for storytelling. Knowledge and experience with NICE IEX Workforce Management and NICE CXOne Telephony systems. Advanced PC and MS Office skills. Preferable Experience as a Data Analyst, Analytics Engineer, or similar role. Experience in more »

UKG PRO WFM Configuration Consultant - 6 Month Contract - Inside IR35 - Hybrid (Coventry) We are seeking a skilled UKG PRO WFM Configuration Consultant to join our team on a 6-month contract basis. The successful candidate will play a crucial role in the configuration and implementation of UKG Pro Workforce Management … WFM) within our platform. This is an excellent opportunity to work with a leading supermarket chain in the UK, ensuring the smooth deployment and operation of UKG Pro solutions. Key Requirements: Implement and configure UKG PRO WFM Accruals and Time and Attendance modules. Deploy and release configurations to the production … Assess, design, and develop functional solutions to meet customer requirements. Assist Services teams with integration discovery and scoping. Lead all aspects of UKG PRO Workforce Management configurations, implementations, modifications, and upgrades. Gather and define requirements, perform gap analysis, design, and develop UKG Pro solutions. Create detailed functional implementation plans and more »

UKG Pro WFM Configuration Consultant/Architect Whitehall Resources are currently looking for a UKG Pro WFM Configuration Consultant/Architect for a 6 month contract based in the West Midlands. * INSIDE IR35.* Role 1 - Architect: Main Responsibilities: UKG Pro WFM implementation design and development within the Platform as part … of the go live from Kronos WFC to UKG PRO WFM Must have done UKG PRO WFM implementation. Experience in implementing and configuring UKG PRO WFM Accruals/Time and attendance modules and analytics module. Follow the SDLC process to provide the solution for implementation. Understanding the requirements from the … as multiple locations and/or departments Experienced creating detailed functional implementation plans and migrating changes into production. Leads all aspects of UKG PRO Workforce management configurations, implementations, modifications and upgrades of time and attendance initiatives including gathering and defining requirements, gap analysis, design, development. Good understanding of the UK more »

UKG Pro WFM Boomi Integration Developer - 6 Month Contract - Inside IR35 - Hybrid (Coventry … Join our team and work alongside one of the largest supermarket chains in the UK, contributing to innovative solutions that enhance their HR and workforce management systems. As a UKG Pro WFM Boomi Integration Developer, you'll play a pivotal role in ensuring seamless integration between UKG Pro and various … systems, enabling efficient data exchange and enhancing overall business operations. We are seeking a talented UKG Pro WFM Boomi Integration Developer to join us on a 6-month contract basis. The ideal candidate will have experience in UKG Pro integration development within the platform as part of the implementation process. more »

analysing various reports. These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforce management (WFM). You will have the opportunity to analyse and evaluate detailed operational data sets, then transform them into informative overviews for the end user. The … day of employment. Preferred Skills, Qualifications and Experience: Proven experience in data analysis, preferably in a customer service or contact centre environment. Knowledge in WFM and Customer Relationship Management (CRM). Advanced competence in using Microsoft Office applications including Excel, Word and PowerPoint. Self-motivation and ability to use your more »

and Heads of Department on Tactical Planning activities, providing expert knowledge on working time directives, scheduling best practices, and efficiency opportunities. Administer and optimise Workforce Management tools (including NICE and CX One), providing training and support to colleagues. Support scenario modelling, mitigation planning, and schedule creation during the Tactical Planning … Resource Planning Cycle by representing tactical planning opportunities and ensuring an aligned cycle of service. Experience and Qualifications Essential Experience working with Workforce Management (WFM) systems, preferably NICE. Strong negotiating skills with an ability to influence stakeholders. Experience working in a contact centre environment and understanding the Multi-Channel Resource more »

UKG PRO WFM Configuration Consultant - 6 Month Contract - Inside IR35 - Hybrid (Coventry) We are seeking a skilled UKG PRO WFM Configuration Consultant to join our team on a 6-month contract basis. The successful candidate will play a crucial role in the configuration and implementation of UKG Pro Workforce Management … WFM) within our platform. This is an excellent opportunity to work with a leading supermarket chain in the UK, ensuring the smooth deployment and operation of UKG Pro solutions. Key Requirements: Implement and configure UKG PRO WFM Accruals and Time and Attendance modules. Deploy and release configurations to the production … Assess, design, and develop functional solutions to meet customer requirements. Assist Services teams with integration discovery and scoping. Lead all aspects of UKG PRO Workforce Management configurations, implementations, modifications, and upgrades. Gather and define requirements, perform gap analysis, design, and develop UKG Pro solutions. Create detailed functional implementation plans and more »

creation of long and short term forecasts for over 20 languages, across 60 departments, spanning web chat, email, voice and back office workloads. Our workforce management area is expanding and we are looking for a highly motivated individual with a proven track record in forecasting who will bring a wealth … in data and take pride in preserving its integrity and accuracy to keep planning teams well informed. You will be able to use a WFM System to create and navigate forecasting models to ensure the correct ones are in place to support the needs of the business. The role will … planning or forecasting role (with 3+years’ experience). Strong capabilities in creating and maintaining detailed forecasts, both short and long term. Experience of using WFM tools and systems, Nice IEX is preferred. Experience of scheduling and forecasting for back office workload. Understanding of budgeting process and planning cycles. Skilled in more »

UKG Pro WFM Boomi Integration Developer Whitehall Resources require a UKG Pro WFM Boomi Integration Developer to work with a key client on an initial 6 month contract. *This role will involve on site work in Coventry, preferably 2-3 days per week. *Inside IR35. UKG Pro WFM Boomi Integration … on the UKG API/Direct API/Public API . Must have experience in processed TEMPLATES/EXTENSION . Must have Workforce Pro WFM product knowledge. . Experience implementing and configuring UKG/Kronos Accruals & Time and attendance modules. . Work closely with Project Managers and Solution Consultants, communicating … support team Key skills/knowledge/experience: . Experience in creating interfaces for upstream/downstream applications . Domain knowledge of HCM/WFM is an additional advantage . Involved in design, build, test, deploy and scheduling the Integration process involving third party systems . Designed and developed integration more »

Solutions Architect £75,000 Warwickshire (hybrid) Retail and consumer services Varied role, in a well known retail business. You will be involved in some large scale change, working in a talented and close knit, happy team. The role Can you more »

within budgetary constraints. Reporting to the 111 Senior Scheduling and Planning Analyst, the role involves the upkeep and optimization of schedules within the NICE Workforce Management system, focusing on accuracy, efficiency, and meeting patient service levels. A day in life of Resource Coordinator Build approved shifts and work patterns in … collaboration with Scheduling Analysts. Preform WFM reporting, analysis, and administrative task related to staffing and scheduling functions. Proactively provide shift schedules and plans that align with expected demand profiles. Maintain accurate records, including sickness and annual leave records. Undertake clerical duties and general administration services professionally and in a timely more »

UKG Pro WFM Boomi Integration Developer Whitehall Resources require a UKG Pro WFM Boomi Integration Developer to work with a key client on an initial 6 month contract. *This role will involve on site work in Coventry, preferably 2-3 days per week. *Inside IR35. UKG Pro WFM Boomi Integration … on the UKG API/Direct API/Public API . Must have experience in processed TEMPLATES/EXTENSION . Must have Workforce Pro WFM product knowledge. . Experience implementing and configuring UKG/Kronos Accruals & Time and attendance modules. . Work closely with Project Managers and Solution Consultants, communicating more »

UKG Pro WFM Boomi Integration Developer - 6 Month Contract - Inside IR35 - Hybrid (Coventry … Join our team and work alongside one of the largest supermarket chains in the UK, contributing to innovative solutions that enhance their HR and workforce management systems. As a UKG Pro WFM Boomi Integration Developer, you'll play a pivotal role in ensuring seamless integration between UKG Pro and various … What you Will Ideally Bring: Dell Boomi professional certification and completion of the UKG Validation LAB. Domain knowledge of Human Capital Management (HCM) and Workforce Management (WF... more »

Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of the worlds leading retail brands. They are on the … final checks once the job has been completed, prior to the beginning of the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear … Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems more »

Job Type: Permanent Location: Solihull (Hybrid) Salary: Up to £32,000 D.O.E Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of the worlds leading retail brands. They are on the … final checks once the job has been completed, prior to the beginning of the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear more »