people first, and take pride in being able to offer an all-round service for candidates and clients with our payroll solution, Primis and workforcemanagement solution, Operam. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the more »
people first, and take pride in being able to offer an all-round service for candidates and clients with our payroll solution, Primis and workforcemanagement solution, Operam. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Sanderson Recruitment Plc
growth and expansion, our client is looking for a Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforcemanagement tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool). This role will also ensure that schedules align with forecasts and … Real Time operational needs. You'll be: Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint … the business has a comprehensive understanding of demand Relevant experience Have at least 2-3 years of relevant experience in a Resource Scheduling and WFM role Can show the ability to demonstrate results, which reflect both quality delivery as well as ability to plan for and accommodate high and sometimes more »
